On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered a 3 Gallon Lantana… package arrive in a 5' box that must be used for shipping trees. When I opened the box the lantana was on one end of the box all crushed. Of course a refund was issued, but can't understand why someone would ship that size plant in that size box.
I was very happy with the quality of the Myers lemon tree. Note that the thin metal rod that comes with the taller plants is not thick enough to withstand winds outdoors and needs to be additionally supported if you have any windy days at all. Customer service was helpful with this, but I would order a tree under 5'
I ordered 10 Norway spruce. Trees were better than expected!… shipped quickly in good condition
I have ordered many items & a few are not doing well. The last shipment was awful. The container was broken & 1 was all dried out.
Live chat was very helpful. The process was easy to work through.
The tree delivery was on time!
It looks sort of sad, but it is December. I'm anxious to see it in the spring.
My redbud seedling arrived in excellent condition and was well packaged in the box. The height was exactly what I ordered and it was shipped within to business days.
Ordering was a breeze and shipping came just as promised. Everything was intact (except for trying to run over the boxes because they were laying down outside my garage and I couldn't see them). Got my plants in the ground and they look wonderful!
Terrible. Zero for customer service and follow up! Disgusted.
We're very sorry for your experience and have reached out privately to make this right!
Spent a great deal of money for a very poor product. Was informed tree would be replaced and never happened. Very disappointing and won't be buying from the company again.
Very efficient service. Trees arrived in good condition. Very pleased. Will use again.
My first purchase with Fast Growing Trees. Very happy with the delivery.arrived within 2 days. I plan to place an additional order. Customer service was excellent!
Hardy kiwi couple showed up sans leaves. Several weeks later they're budding a bit.
Fingers crossed.
Generally a solid service and company.
Always a risk.
My gardener mistakenly took out a mature lavender bush. I went on the look for a replacement. I wanted several so that they would group and look bigger. The only place I could find the plants was at FastGrowing Trees. They were expensive 1 gallon plants, but they were the only ones I found. When they arrived I was shocked at how little they were. I complained and the short of it was that I was offered a discount.
On line purchase was quick; easy. Trees arrived and are already planted.
We're so sorry that your tree wasn't what you expected! Keep in mind that it's normal for a deciduous tree to be dormant this time of year but your tree will leaf out beautifully in Spring!
They fully refunded me. As well they should - the tree doesn't stand up straight and arrived in severe distress. I'm trying to revive it but it's not looking good at this point.
We're so sorry that your beautiful tree was having a hard time standing on its own! We're glad that we were able to take care of this for you and do believe the tree will do fine as it recovers from the stress of transit and re-potting but please let us know if you have additional concerns we can help with!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so very sorry to hear of the issues you had but are happy we were able to help. If you end up needing anything further, please reach back out!