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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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I got to many emails and my tree is already dead and now I'm told how long my review has to be. See Bothersome.
Received an order early in April. The Crepe Myrtle is doing well. The Chinese Pastache tree has not done anthing. No greening, no bud development. An inquiry resulted in a response to wait another month. Having worked with hibernating plants before, my opinion is the tree is dead. It does not look like the company is in any hurry to help.
I recently ordered four apple trees for my elderly mother as a birthday gift. I intended to plant the trees in her yards so she could enjoy seeing the abundant wildlife in the area. Three of the four trees arrived in very good condition, however the forth (a pink lady) arrived in poor shape. Since planting, the three healthy trees have flourished while the forth appears dead.
I got a 2 year grape vine from them. It came very thin. You can tell it is in its first year but when i emailed customer service, this is the reply I got: "We don't normally guarantee the height on gallon plants only the root stock. I hope it will grow well and thrive for you." Basically they don't stand behind their product when it is not up to standard.
I ordered 2 pomegranate trees last year and they didn't make it through the winter. I called and they sent me out 2 new ones that were bigger than the ones I planted. I also have a key lime bush that I over wintered indoors. It did great and I picked about 12 little key limes this spring. I will order again for sure.
A must buy for plant lovers! I ordered an avocado since no where local had them or could order them. Easy to find plants with tons of options!
I purchased 6 trees/plants from Fast Growing Trees and unfortunately three of them suffered extreme shock from being shipped. I reached out to them within days of arrival that something may be wrong. They made a note of it since I got back to them within the 5 day guarantee period and said to keep an eye on them and let them know if they made a turn for the worst. About 4 weeks later I called their customer service and spoke with a very pleasant girl named Wonyae who helped me check on the plants to see if they were in fact dead and sent me replacement plants or store credit for the ones that were. This is how customer service is supposed to work. Thank you.
We have bought trees in the past and were very happy with them. We purchased and planted 4 trees this past fall and, unfortunately, none of them survived. Fast-Growing-Trees responded to our email within 1 day and has already shipped replacement trees. Very impressive customer service!
I ordered 2 small Dynamite Crape Myrtles a few months ago. The ordering process was quick and easy. My trees arrived as expected and the company was great about communicating with me through the process. My trees have been in the ground for about a month now. They are healthy and growing like crazy. I am so thrilled with my purchase and will be purchasing again for sure.
I ordered little gem magnolia and asian pear tree. When they were delivered the trees were sitting on top of each other because of the way they were packaged in a same box. I requested customer service to resend the trees which they did on a very timely manner. However, they were delivered again in the same condition. I uploaded the picture and they were good about delivery it again, and it finally got delivered correctly. I had asked them to send the trees in two separate package, but they refused. They have a very good customer service, but I don't know why they would ship the trees in a same box, which is likely going to break them.
The trees arrived very quickly to my surprise. Some of the tree pots were broken during shipment. I lost one tree possibly due to that. The others so far seem to be doing fine.
The products ans service were some of the best I have ever encountered.
Most helpful in questions with top notch products
Ordered the Meyer Lemon tree and was very impressed with the tree when it arrived. The tree was in excellent condition, the leaves were not even wilted or anything. Could not have been more satisfied, Thank You very much for the beautiful plant.
All trees were healthy and strong, and arrived in excellent condition. I was kept informed of the progress of my order. Two weeks later, all of them are doing great.
I immediately unpacked my four trees the same day they arrived. Two had some brown areas. One has brown on all of one side. I watered them and repotted them in slightly larger pots in hopes they would recover. I am still waiting. I have not seen any changes so far. I also paid to insure the plants. How long should I wait?
Trees came packaged very well to prevent damaging. Both trees are now putting out new growth. One is a bit slower in putting out new leaves than the other but I expect it will catch up. It remains to be seen if these are true Hong Kong Orchard trees which don't put out those annoying seed pods. But I expect and hope that this tree company knows what a true HK Orchard tree is!
Ordered 18 Shooting Star Junipers. Shipping trees from South Carolina to Washington State was a new experience for me. They arrived in less than a week, the soil in each pot still damp. They dont seem to have suffered greatly, one trees top was broken.
Very pleased They kept me updated the whole time the weather was too cold where I live so they held off on my order until the weather was just right for me to plant them When the plant finally arrived they looked awesome did not even look stressed
Tree was delivered as promised and in excellent condition. Tree is planted and is surviving so far. Will know for sure in 30 days.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

