Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Valeria H.
Unfollow Valeria H.
Share Review
Report Review

I purchased a Chanel bag from Fashionphile once before, and I am truly happy with both of my purchases. In both instances, the bags were in excellent condition and carefully packaged. I'm truly happy with both bags and the two experiences I have had thus far with Fashionphile.

Date of experience: April 23, 2025
Maryland
1 review
0 helpful votes
Follow Patrice F.
Unfollow Patrice F.
Share Review
Report Review

Cant tell it's pre-loved
May 3, 2025

I purchased my first LV bag and I LOVE it! It was delivered quickly and it looks brand new, even though it is preloved.

Date of experience: April 23, 2025
Florida
1 review
0 helpful votes
Follow Melissa F.
Unfollow Melissa F.
Share Review
Report Review

Great Service I Can Trust
May 3, 2025

The price was fair and the shipping fast. I appreciate your return policy, which I didn't use this time, but have in the past. I appreciate your dedication to authenticating items, as well.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
Follow Melissa E.
Unfollow Melissa E.
Share Review
Report Review

While I've looked at Fashionphile for a while now this is my first purchase! Please to say it couldn't have gone better, my purse was exactly as described. Packaging was super, only down side was waiting on it to arrive! Next time I'll most likely pay for a faster shipping!

Date of experience: April 22, 2025
California
1 review
0 helpful votes
Follow Erin L.
Unfollow Erin L.
Share Review
Report Review

Love my bag!
May 1, 2025

Decided to pull the trigger on a Celine bag that looked like a great price compared to the regular retail. I love it and am glad I got it, but the only thing is that the suede is more frayed than I was expecting. I wish that wear and tear would've been a bit clearer in the description and better pictures of that.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
Follow JULIE F.
Unfollow JULIE F.
Share Review
Report Review

Fast service
May 1, 2025

Easy and fast item arrived in less than a week was not expecting that …

Date of experience: April 26, 2025
Massachusetts
1 review
0 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Share Review
Report Review

Excellent experience
May 1, 2025

I had a great experience with Fashionphile and found the products to be true to the description. The customer service is top notch.

Date of experience: April 23, 2025
Ohio
1 review
0 helpful votes
Follow Lizzy C.
Unfollow Lizzy C.
Share Review
Report Review

Louis Vuitton Belt
May 1, 2025

Pristine condition - great service. Delivered sooner than expected.

Date of experience: April 21, 2025
Connecticut
1 review
0 helpful votes
Follow Linda E.
Unfollow Linda E.
Share Review
Report Review

The Waiting Game: A Tale of Missed Deliveries
Picture this: You've splurged on expedited shipping, eagerly awaiting your Fashionpile treasure, only to discover the fine print—signature required, or no package for you!
Thursday brings the first plot twist: a lonely note flapping on your door, mockingly informing you of what could have been yours. The delivery gods offer you another chance: Friday, between 11am and 3:45pm. Challenge accepted!
What follows is a psychological thriller of self-imposed house arrest. You shower with ninja-like alertness, one ear perpetually tuned to the door. Your bladder becomes your nemesis as you calculate precise bathroom sprint times. Each passing vehicle sends you flying to the window with the desperation of a castaway spotting a ship.
3:45pm arrives. No package. No delivery person. No explanation.
Just when you think the coast is clear to attend to life's responsibilities, the delivery ninja strikes at the most impossible moment—5:22pm, precisely when both you and your husband have left the premises for a mere 22 minutes in the 7-hour window you've been vigilantly waiting.
The sequel to this comedy of errors? A Saturday pilgrimage to CVS—because enduring another Monday of delivery purgatory might just be the final act in your sanity's tragic play. This form asks if I contacted anyone from FashionPile - I have to say no - for now. I will be calling later.

Date of experience: April 21, 2025
Pennsylvania
1 review
0 helpful votes
Follow Caitlin G.
Unfollow Caitlin G.
Share Review
Report Review

Amazing Bag
May 1, 2025

I am TRILLED with my new Kelly Hermes Bag. It came quickly, impeccably packaged, and exactly as featured online. Will absolutely shop here again hear rave reviews about the in person warehouse in NYC.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
Follow Alexandra S.
Unfollow Alexandra S.
Share Review
Report Review

Slight app issues but ok
April 30, 2025

Other than some app issues, ordering went smoothly. Shipping was quicker than expected.

Date of experience: April 20, 2025
Texas
1 review
0 helpful votes
Follow Aleshia h.
Unfollow Aleshia h.
Share Review
Report Review

Always pleased
April 30, 2025
Updated review

Love Fashionphile always great quality, great variety items.

Date of experience: April 20, 2025

Amazing as always
February 11, 2025
Previous review

Several things I love about Fashionphile. Quality of pre-loved item, ease of shopping on website what more could a girl ask for...

Date of experience: February 1, 2025
California
1 review
0 helpful votes
Follow Leonor C.
Unfollow Leonor C.
Share Review
Report Review

*
April 30, 2025

Good Experience so far ******************************+

Date of experience: April 20, 2025
Ohio
1 review
0 helpful votes
Follow Tammy B.
Unfollow Tammy B.
Share Review
Report Review

From start to finish your website, was easy to maneuver, understand, and order from. I received my order in a very timely manner, and it is simply a beautiful bag! I will be referring my friends for any purchases they might be considering. Thank you so much.!

Date of experience: April 23, 2025
Kentucky
1 review
0 helpful votes
Follow Tiffany L.
Unfollow Tiffany L.
Share Review
Report Review

Quick service
April 30, 2025

Easy and fast. Smooth process. Will purchase again. Quick service. And delivery.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
Follow Tameka S.
Unfollow Tameka S.
Share Review
Report Review

LV Speedy Rose
April 30, 2025

Lovely experience. I chose the product due to the website's descriptive summary.

Date of experience: April 20, 2025
Hawaii
1 review
0 helpful votes
Follow Simona L.
Unfollow Simona L.
Share Review
Report Review

5 star experience
April 30, 2025

The item arrived fast and beautifully presented, with a little fashionfile file inside, thank you! What a treat and what a different way to treat customers, compering to another online similar company where things really, really go down the drain... Thank you!

Date of experience: April 19, 2025
California
1 review
0 helpful votes
Follow Janet L.
Unfollow Janet L.
Share Review
Report Review

My first purchase could not have gone any smoother! Carly was great! She sent me photos and answered all my questions about the piece I purchased. Will definitely look to Fashionphile again for my next luxury purchase. 😍

Date of experience: April 19, 2025
New York
1 review
0 helpful votes
Follow Brittany F.
Unfollow Brittany F.
Share Review
Report Review

I love it! Just as described
April 30, 2025

Quick shipping, accurate description. Bag in prestige shape.

Date of experience: April 19, 2025
New Jersey
1 review
0 helpful votes
Follow Tamara G.
Unfollow Tamara G.
Share Review
Report Review

DELIVERY
April 30, 2025

I received my item so quickly. It looked brand new! The packaging was fun!

Date of experience: April 23, 2025