Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased a Chanel bag from Fashionphile once before, and I am truly happy with both of my purchases. In both instances, the bags were in excellent condition and carefully packaged. I'm truly happy with both bags and the two experiences I have had thus far with Fashionphile.
I purchased my first LV bag and I LOVE it! It was delivered quickly and it looks brand new, even though it is preloved.
The price was fair and the shipping fast. I appreciate your return policy, which I didn't use this time, but have in the past. I appreciate your dedication to authenticating items, as well.
While I've looked at Fashionphile for a while now this is my first purchase! Please to say it couldn't have gone better, my purse was exactly as described. Packaging was super, only down side was waiting on it to arrive! Next time I'll most likely pay for a faster shipping!
Decided to pull the trigger on a Celine bag that looked like a great price compared to the regular retail. I love it and am glad I got it, but the only thing is that the suede is more frayed than I was expecting. I wish that wear and tear would've been a bit clearer in the description and better pictures of that.
Easy and fast item arrived in less than a week was not expecting that …
I had a great experience with Fashionphile and found the products to be true to the description. The customer service is top notch.
The Waiting Game: A Tale of Missed Deliveries
Picture this: You've splurged on expedited shipping, eagerly awaiting your Fashionpile treasure, only to discover the fine print—signature required, or no package for you!
Thursday brings the first plot twist: a lonely note flapping on your door, mockingly informing you of what could have been yours. The delivery gods offer you another chance: Friday, between 11am and 3:45pm. Challenge accepted!
What follows is a psychological thriller of self-imposed house arrest. You shower with ninja-like alertness, one ear perpetually tuned to the door. Your bladder becomes your nemesis as you calculate precise bathroom sprint times. Each passing vehicle sends you flying to the window with the desperation of a castaway spotting a ship.
3:45pm arrives. No package. No delivery person. No explanation.
Just when you think the coast is clear to attend to life's responsibilities, the delivery ninja strikes at the most impossible moment—5:22pm, precisely when both you and your husband have left the premises for a mere 22 minutes in the 7-hour window you've been vigilantly waiting.
The sequel to this comedy of errors? A Saturday pilgrimage to CVS—because enduring another Monday of delivery purgatory might just be the final act in your sanity's tragic play. This form asks if I contacted anyone from FashionPile - I have to say no - for now. I will be calling later.
I am TRILLED with my new Kelly Hermes Bag. It came quickly, impeccably packaged, and exactly as featured online. Will absolutely shop here again hear rave reviews about the in person warehouse in NYC.
Other than some app issues, ordering went smoothly. Shipping was quicker than expected.
Love Fashionphile always great quality, great variety items.
Several things I love about Fashionphile. Quality of pre-loved item, ease of shopping on website what more could a girl ask for...
From start to finish your website, was easy to maneuver, understand, and order from. I received my order in a very timely manner, and it is simply a beautiful bag! I will be referring my friends for any purchases they might be considering. Thank you so much.!
Easy and fast. Smooth process. Will purchase again. Quick service. And delivery.
Lovely experience. I chose the product due to the website's descriptive summary.
The item arrived fast and beautifully presented, with a little fashionfile file inside, thank you! What a treat and what a different way to treat customers, compering to another online similar company where things really, really go down the drain... Thank you!
My first purchase could not have gone any smoother! Carly was great! She sent me photos and answered all my questions about the piece I purchased. Will definitely look to Fashionphile again for my next luxury purchase. 😍
Quick shipping, accurate description. Bag in prestige shape.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

