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FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,330 reviews

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California
1 review
0 helpful votes
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Happy shopper
May 14, 2021

Super satisfied with product! Quick and easy! Will definitely come back in the future

Date of experience: May 13, 2021
Maryland
1 review
0 helpful votes
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Happy wife Happy Life
May 14, 2021

It was a surprise birthday present for the wife and she absolutely loved it

Date of experience: May 13, 2021
Ohio
1 review
0 helpful votes
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Great experience...
May 14, 2021
Updated review

Customer service has been great. No disappointment so far with my purchases.

Date of experience: May 13, 2021

Never disappointed with my purchases so far
May 3, 2021
Previous review

Never disappointed with my purchases so far.

Date of experience: May 3, 2021
Michigan
1 review
0 helpful votes
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So Happy
May 13, 2021

I have purchased many things from Fashionphile and I am always satisfied with the product and customer service and the shipping is always quick. It's always my go to.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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As always
May 13, 2021
Updated review

Love it! Buy and sale my lux items is so easy and they always have what I'm looking for.

Date of experience: May 13, 2021

Love it!
May 3, 2021
Previous review

Love it! Buy and sale my lux items is so easy and they always have what I'm looking for.

Date of experience: May 3, 2021
Indiana
1 review
0 helpful votes
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Awesome!
May 13, 2021

The bag was absolutely beautiful! The only thing that I was concerned about is the fact that it ha a water spot on the top of the bag. That was not disclosed in the description.

Date of experience: May 13, 2021
California
2 reviews
0 helpful votes
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Perfect scarf!
May 13, 2021
Updated review

Found just what I was looking for, to bandana around neck or saucy tie on handbag

Date of experience: May 13, 2021

Found just what I was looking for
May 3, 2021
Previous review

Found just what I was looking for

Date of experience: May 3, 2021
Georgia
1 review
1 helpful vote
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As I stated in my previous review, the wait time to speak to a representative is far too long. Fashionphile reps have informed me on numerous occasions that business is great. As a business owner myself, I find it unacceptable that Fashionphile has not invested in hiring and properly training additional representative to enhance the customer service experience. It has caused me to refrain from making new purchases.

Date of experience: May 13, 2021

Wait time is beyond unacceptable, and there is no incentive...
June 3, 2021
Previous review

Wait time is beyond unacceptable, and there is no incentive or appreciation shown to your longterm or loyal customers. I think it is time to look elsewhere as I am told repeatedly that business is great, but there is no change to the level or quality of service.
Of note, the customer service representatives are always lovely.

Date of experience: May 4, 2021
Indiana
1 review
0 helpful votes
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I like the reserve program. Shipping was prompt. Everything was packed perfectly.

Date of experience: May 13, 2021
Texas
1 review
0 helpful votes
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Love it. Looks better in person
May 13, 2021

Shipping was fast and I love my speedy. Will definitely shop again!

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Better than expected!
May 13, 2021

It's a nerve wracking experience to spend so much money on a bag that you haven't seen in person but this bag is even better than expected! Honestly, I am so impressed. This was my first purchase off FASHIONPHILE but it definitely won't be my last.

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Great!
May 13, 2021
Updated review

Very impress! Got it very quickly. I will buy again in the future.

Date of experience: May 13, 2021

Awesome trustworthy
May 3, 2021
Previous review

Awesome trustworthy

Date of experience: May 3, 2021
Florida
1 review
0 helpful votes
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The item I purchased was in perfect condition my a miracle as the packaging itself was ripped and you could see inside there were so many holes.

Date of experience: May 13, 2021
New Jersey
1 review
0 helpful votes
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Great service
May 13, 2021

Very professional service. Great return policy. Best resale market for hand bags

Date of experience: May 12, 2021
Arizona
1 review
0 helpful votes
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Cartier pink gold love bracelet
May 13, 2021

I was surprised at the verification process, but they were awesome, especially when it comes to the luxurious items. The package was nice, and the bracelet came as described. I am so happy and satisfied to shop with Fashionphile for my first time.

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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Not as I expected
May 13, 2021

The handbag had a few little details that I could not see in person and color looks different in person

Date of experience: May 12, 2021
Michigan
1 review
0 helpful votes
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Happy Customer
May 12, 2021

I am thrilled with my purchase. Both pieces are just as expected. Fashion phone will be my new go to for designer buys

Date of experience: May 12, 2021
Florida
1 review
0 helpful votes
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Absolutely love
May 12, 2021

Quick delivery and super cute. Bag looks just like description

Date of experience: May 12, 2021
Colorado
1 review
0 helpful votes
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Great experience
May 12, 2021
Updated review

Great experience shopping for luxury brand items with little worry or care
Great competitive pricing as well

Date of experience: May 12, 2021

Great experience
May 2, 2021
Previous review

Great experience

Date of experience: May 2, 2021
Washington
1 review
0 helpful votes
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Pretty item
May 12, 2021

Delivery is thru ups and i ilike it when they knock on your door rather than leaving it in the lobby

Date of experience: May 12, 2021