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FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,330 reviews

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New Jersey
1 review
0 helpful votes
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Love!
May 18, 2021
Updated review

Love shopping on fashionphile, trust worthy, easy, amazing experience every time!

Date of experience: May 17, 2021

Love shopping on fashionphile, trust worthy, easy,...
May 8, 2021
Previous review

Love shopping on fashionphile, trust worthy, easy, amazing experience every time!

Date of experience: May 7, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome!
May 18, 2021

One of the best experience from exactly what i wanted for a good price to fast shipping and authentic products. Will use again. Handbag also showed no signs of wear and tear!

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Better than TRR
May 18, 2021
Updated review

I always check out this site first to satisfy my hunger for designer bags. They are authentic and the prices are competitive. Mainly, you can put things on reserve and give yourself a few paychecks to complete your purchase, but most important to me you can return a bag for a refund. The site I used to give my business to, TRR, doesn't allow returns on any bags. You can measure and think of how and where you'll use it, but I feel you need to see something that's an investment piece in person before making 100% commitment. I also love that when you open the box, the packaging is like receiving a beautiful gift!

Date of experience: May 17, 2021

Love your site and the option of paying over time is...
May 10, 2021
Previous review

Love your site and the option of paying over time is irresistible

Date of experience: May 10, 2021
Minnesota
1 review
0 helpful votes
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I splurged on a Louie and I've never been happier. The condition was more like brand new than excellent

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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On point
May 17, 2021
Updated review

Great, quick and easy, this bag is gorgeous! I love understated items that are unique. This is it.

Date of experience: May 17, 2021

Great, quick and easy
May 6, 2021
Previous review

Great, quick and easy

Date of experience: May 6, 2021
Georgia
1 review
0 helpful votes
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Order
May 17, 2021
Updated review

I have made a few purchases from FASHIONPHILE with no issues however for some reason with this order they put the incorrect address on the shipping label so delivery was delayed.

Date of experience: May 17, 2021

Always a pleasure
May 7, 2021
Previous review

Always a pleasure

Date of experience: May 7, 2021
Michigan
1 review
0 helpful votes
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My shopping experience!
May 17, 2021

I like that you all have a working number that I/we as consumer can call for person to person engagement. I also liked that when I paid for two day shipping that it actually was two day shipping. For me it was an easy process, and I even showed the product to the ladies in Neiman Marcus and they were blown away at how well of condition the bag was. I have also told friends and family about Fashionphile and the level of products that you all carry. I am pleased and I will be returning to shop again and again.

Date of experience: May 17, 2021
Illinois
1 review
0 helpful votes
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Great!
May 17, 2021

Easy to use and great deal. Would shop again if looking for something similar

Date of experience: May 17, 2021
New York
1 review
1 helpful vote
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There were stains and scratches not indicated on the listing. A small leather piece is missing. I would say that it was overpriced.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Great experience every time. No delays on my purchases and deliveries. And amazing prices, when compared to other consignment shops today.

Date of experience: May 17, 2021
Texas
1 review
1 helpful vote
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Reason why
June 16, 2021

I gave it a one star for shipping because I paid for $21 overnight shipping and didn't get my package till a whole week later

But overall love the purse more than what I expected

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Stunning and buttery soft!
May 17, 2021
Updated review

Always a simple and easy experience. Purchasing is simple and uncomplicated.

Date of experience: May 17, 2021

Always a simple and easy experience
May 7, 2021
Previous review

Always a simple and easy experience.

Date of experience: May 7, 2021
Maryland
1 review
0 helpful votes
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Great first experience!
May 17, 2021
Updated review

Great! So easy and fast. This was my very first time ordering from Fashionphile and i am 100% satisfied!

Date of experience: May 17, 2021

Great!
May 7, 2021
Previous review

Great! So easy and fast.

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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Fashionphile - Customer's Review
May 17, 2021
Updated review

Quick and easy. Am very satisfied with the product. They also have such a wonderful and excellent customer service.

Date of experience: May 16, 2021

Quick and easy
May 7, 2021
Previous review

Quick and easy.

Date of experience: May 6, 2021
California
2 reviews
17 helpful votes
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Happy customer!
June 16, 2021

I have bought a few items from fashionphile. So far, very happy with the items. Some items are decent price, others are great. If you choose regular shipping method, it might take up to 10days to receive the item.

Date of experience: May 16, 2021
Louisiana
1 review
0 helpful votes
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First LV purchase
May 16, 2021

I am shocked at how nice my very first LV purchase was from this site. The bag barely looked used at all. I will definitely be back!

Date of experience: May 16, 2021
Florida
1 review
0 helpful votes
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Its the people that make it!
May 16, 2021

I was aggrieved at first bcs my order was canceled.
It was canceled bcs they tried to call me and i didnt answer.
Ive never heard of that. All my info matched. There was no reason to cancel my order. And i never received an email. The only email i received
Was a conformation.
So after an hr. On hold i finally talked to a real person.
Jennifer and David both went above and beyond to help turn my experience around.
Had it not been for their understanding and eagerness to
Satisfy a new customer, not only would i have never
Ordered anything again,
I would have left a horrible review.
Im so thankful for the team at fashionphile
And elated to leave a wonderful review for a very great experience.
I love my items im 100% satisfied and will recommend to friends.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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Okay
June 15, 2021

Shoes were fine. I noticed the box didn't match the shoes which is a bit weird.

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
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Good service, fast shipping
May 16, 2021
Updated review

I wish their was a wider range, when it comes to pricing. Other than that, I love the selection of handbags and I love the service. The packaging is nice and shopping was very fast. My bag was as advertised.

Date of experience: May 16, 2021

Nice layout, good selection of items
May 6, 2021
Previous review

Nice layout, good selection of items.

Date of experience: May 6, 2021
Florida
3 reviews
0 helpful votes
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Nice and easy.
May 16, 2021
Updated review

This is the first time I are used to service like this and was very happy to find I Chanel bag at an affordable price. It arrived just as promised along with a bonus nail file! Thanks!

Date of experience: May 16, 2021

I put in coupon codes for 15% off that I saw But they...
June 5, 2021
Previous review

I put in coupon codes for 15% off that I saw But they didn't work

Date of experience: May 5, 2021