Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

Great!
September 18, 2021

Shipped fast, perfect condition, easy site to use.

Date of experience: September 18, 2021
Florida
1 review
0 helpful votes
Follow Marie M.
Unfollow Marie M.
Share Review
Report Review

Excellent service and communication.
September 18, 2021

There was a glitch with my address and it caused a delay in shipping. The customer service team (Lexi) was fantastic. Solved the problem and delivered my purchase the next day! Outstanding!

Date of experience: September 18, 2021
Ohio
1 review
0 helpful votes
Follow Marylia L.
Unfollow Marylia L.
Share Review
Report Review

First time using FASHIONPHILE!
September 17, 2021

Ítem came gorgeously packaged and just as described. Super gorgeous and I'm every happy with them!

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
Follow Mitzi R.
Unfollow Mitzi R.
Share Review
Report Review

Extremely Please!
September 16, 2021

It looked better in person than the pictures
Provided on the website. My purse was basically brand new it had the tags and the original dust bag. This is my second purchase I have made from fashionphile and both times I have been satisfied!

Date of experience: September 16, 2021
Virginia
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Very satisfied
September 16, 2021

Very happy with my purchase. Love the items and the service was great!

Date of experience: September 16, 2021
Washington
1 review
0 helpful votes
Follow China H.
Unfollow China H.
Share Review
Report Review

Didint receive it i. 2 days even tho I payed for 2 days shipping but overall I'm happy with my experience I feel I got this bag for half off and it's also discontinued love being assured that it's authentic

Date of experience: September 16, 2021
Colorado
1 review
0 helpful votes
Follow Merv W.
Unfollow Merv W.
Share Review
Report Review

Fab
September 15, 2021

Easy ordering, great customer service, fast shipping, great product.

Date of experience: September 14, 2021
Washington
1 review
0 helpful votes
Follow R T.
Unfollow R T.
Share Review
Report Review

Returning customers
September 14, 2021

I've purchased multiple times and am very pleased with the condition of the bags, delivery process and the support of their personal shoppers.

Date of experience: September 14, 2021
New York
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Share Review
Report Review

Perfect.
September 14, 2021

Not my first purchase with Fashionphile. Almost always overpriced but reliable in terms of authenticity and condition. My recent addition to my lux bag collection is a Fendi camera bag. It was surprisinginly well priced and condition is excellent. I am very happy with my purchase and will definitely be back for more...

Date of experience: September 14, 2021
New Jersey
1 review
0 helpful votes
Follow Alyssa H.
Unfollow Alyssa H.
Share Review
Report Review

Perfect Shoes
September 13, 2021

I am in love with these shoes! New as expected and so comfortable. So happy

Date of experience: September 13, 2021
California
1 review
0 helpful votes
Follow Lyz V.
Unfollow Lyz V.
Share Review
Report Review

Shipping
September 13, 2021

I was told it was 2 day shipping, however it took longer than 2 days. (8 days)
Experience at the Carlsbad was very good.

Date of experience: September 12, 2021
Tennessee
1 review
0 helpful votes
Follow Anne U.
Unfollow Anne U.
Share Review
Report Review

So happy with my LV
September 12, 2021

I was hesitant to purchase an LV purse preloved because the market is saturated with counterfeit goods but I am very happy to say the purse I purchased from FASHIONPHILE is exactly as described, absolutely gorgeous and AUTHENTIC. Thank you and count me as a loyal customer now.

Date of experience: September 11, 2021
New Jersey
1 review
0 helpful votes
Follow Johnnalynn X.
Unfollow Johnnalynn X.
Share Review
Report Review

Can you say "IN LOVE"?!
September 11, 2021

I bought the coveted Chanel Dad Sandals and I absolutely love they! They were exactly as described and came super fast! I love Fashionphile and will definitely be back!

Date of experience: September 11, 2021
California
1 review
0 helpful votes
Follow May D.
Unfollow May D.
Share Review
Report Review

Bag
September 11, 2021

Item came the way it was said in the description and had fast shipping!

Date of experience: September 11, 2021
Georgia
1 review
0 helpful votes
Follow Karnesha K.
Unfollow Karnesha K.
Share Review
Report Review

Great experience
September 10, 2021

Great quality my second purchase I love it. Will buy more!

Date of experience: September 10, 2021
Florida
1 review
0 helpful votes
Follow Courtney C.
Unfollow Courtney C.
Share Review
Report Review

I purchased two items from them and they refuse to return my money. It was sent back in a timely manner in the same condition they sent it to me. Do not purchase from them. A complete rip off. Customer service is horrible.

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
Follow Linh S.
Unfollow Linh S.
Share Review
Report Review

Perfect dainty Chanel ring
September 10, 2021

I had my eye on this ring for awhile and was super excited to see it discounted. Item arrived timely and in great condition, as described. Would buy from Fashionphile again.

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
Follow Christi C.
Unfollow Christi C.
Share Review
Report Review

I stumbled onto the website and was delighted with FASHIONPHILE. It was easy to order and delivered as expected.

Date of experience: September 9, 2021
California
1 review
3 helpful votes
Follow L H.
Unfollow L H.
Share Review
Report Review

Fake Givenchy!
October 9, 2021

I recently purchased a Givenchy clutch bag from fashionphe. First, the location stated the Carlsbad location but when I tracked the package it was actually coming from New Jersey. Secondly, I received the bag the tag was missing. The tag was in the box. The tag stated if not attached to the bag, the bag is yours! So I am stuck with the fake bag! Finally, I checked the serial number …Givenchys serial number is 6 characters The serial number on the bag has 7 characters! This of course is a big indicator that the bag is a fake. Please be aware as the company states that all items are authentic but in this case the bag is a fake!

Date of experience: September 9, 2021
Minnesota
1 review
0 helpful votes
Follow Bobbie A.
Unfollow Bobbie A.
Share Review
Report Review

Great!
September 9, 2021

Very satisfied with purchase! Shipping was very fast also

Date of experience: September 9, 2021