Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Naz J.
Unfollow Naz J.
Share Review
Report Review

Amazing as usual
April 5, 2022

My favorite shopping experience. FASHIONPHILE never fail to make me happy. I love that the pictures and details listed are always 100% accurate. Payments are also very easy to make. Shipping if fast, even when you pick ground.

Date of experience: April 5, 2022
Georgia
1 review
0 helpful votes
Follow Kebia Z.
Unfollow Kebia Z.
Share Review
Report Review

My 1st purchase
April 4, 2022

I received my 1st purchase which was a LV bag charm. The listing stated it came with a dust bag however I was unaware this meant a "Fashionphile" dust bag. Nevertheless, the charm was true to the description and adds such great flare to my new LV Petit Sac Plat.

Date of experience: April 4, 2022
California
1 review
0 helpful votes
Follow Marlina T.
Unfollow Marlina T.
Share Review
Report Review

Highest Quality
April 4, 2022

I have never been disappointed with any purchase from Fashionphile. They are honest and very transparent about the quality/condition of the item and are exceptionally fair with pricing!

Date of experience: April 4, 2022
Illinois
1 review
0 helpful votes
Follow Kristin G.
Unfollow Kristin G.
Share Review
Report Review

Quick delivery
April 3, 2022

Came promptly and in good condition. I love the bag already!

Date of experience: April 3, 2022
Florida
1 review
0 helpful votes
Follow Carol N.
Unfollow Carol N.
Share Review
Report Review

Heavy perfume smell
May 2, 2022

The purse is as pictured but has a off-putting heavy perfume smell that I can't seem to get rid of. It makes me think it's not real leather or or it's a fake. I already took the tag off because I thought it was just the packaging so I can't return it.

Date of experience: April 2, 2022
Hong Kong
1 review
0 helpful votes
Follow Nicki C.
Unfollow Nicki C.
Share Review
Report Review

The experience was generally good, just want to have live chat during weekend to support as well.

Date of experience: April 2, 2022
Colorado
1 review
0 helpful votes
Follow Alonna C.
Unfollow Alonna C.
Share Review
Report Review

Sending me wrong item
May 2, 2022

Bought an advertised 2017 LV purse but I received a 2014 LV purse, same bag but 3 years older. I contacted customer service, they wanted me to send them pictures of it. I did and the answer that I have gotten is that "it was a typo". So I should be happy with an older bag when I was led to believe that it was newer than I actually got? I haven't had a response since.
Also has a moldy/ cigarette smell. That wasn't advertised either. This is my first purchase and my last.

Date of experience: April 1, 2022
North Carolina
1 review
0 helpful votes
Follow Anne C.
Unfollow Anne C.
Share Review
Report Review

Great Experience
April 1, 2022

I received the Chanel wrap watch earlier than expected. It was sent right away and packed wonderfully. But most of all, it was actually better than the pictures. It is exactly what I was looking for and I am so happy with it. It is a beautiful piece!

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
Follow Gloria S.
Unfollow Gloria S.
Share Review
Report Review

Chanel earrings
April 1, 2022

Very easy and reliable purchase. Very happy with my purchase

Date of experience: April 1, 2022
District of Columbia
1 review
0 helpful votes
Follow Pasang V.
Unfollow Pasang V.
Share Review
Report Review

Purchase received
May 1, 2022

I am out of town for a few days, but my package was received at home by my sister. I will inspect it once I get home - on Wednesday, April 6th.

Date of experience: April 1, 2022
Maryland
1 review
0 helpful votes
Follow Melissa V.
Unfollow Melissa V.
Share Review
Report Review

Fast shipping
April 1, 2022

Love the bag! The only thing is i wish it had come with a certificate of authenticity because there are so many good knock offs out there.

Date of experience: April 1, 2022
Tennessee
1 review
0 helpful votes
Follow Simone M.
Unfollow Simone M.
Share Review
Report Review

Love Love Love
April 1, 2022

I love my new bag in perfect condition item was exactly as described. So happy with my purchase.

Date of experience: April 1, 2022
Washington
1 review
0 helpful votes
Follow Tayla F.
Unfollow Tayla F.
Share Review
Report Review

Gucci Sylvie Bag
April 1, 2022

Saw this super cute bag sponsored on an internet search and I'm not super familiar with the condition codes and definitions. Overall I'm impressed with the condition and cleanliness of the bag.

Date of experience: April 1, 2022
Texas
1 review
0 helpful votes
Follow Loretta Q.
Unfollow Loretta Q.
Share Review
Report Review

Very Pleased
April 1, 2022

Item as described and on time. I'll be shopping more with Fashionphile

Date of experience: April 1, 2022
New Jersey
1 review
0 helpful votes
Follow Josephine X.
Unfollow Josephine X.
Share Review
Report Review

Perfect!
April 1, 2022

Such a beautiful bag and in excellent condition. Item and condition just as described on the website. Pictures really helped in making my decision. Bag arrived in such cute packaging with some freebies too! Will definitely be purchasing from Fashionphile again!

Date of experience: April 1, 2022
New York
3 reviews
0 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

Cartier Ring
April 1, 2022

Purchase experience great. Ring came in as described. Very happy with experience and product purchased.

Date of experience: April 1, 2022
North Carolina
1 review
0 helpful votes
Follow Vee J.
Unfollow Vee J.
Share Review
Report Review

Very Pleased!
March 31, 2022

Received my designer bag. The protection and packaging was top notch. Fasionphile really gave me the Gucci treatment!

Date of experience: March 31, 2022
Arizona
1 review
0 helpful votes
Follow Mari A.
Unfollow Mari A.
Share Review
Report Review

I'm so happy
March 31, 2022

It was quick and item is as described. I am very satisfied

Date of experience: March 31, 2022
Maryland
1 review
0 helpful votes
Follow Hannah O.
Unfollow Hannah O.
Share Review
Report Review

Once again stunned
March 31, 2022

Fashionphile stays exceeding my expectations. First time buying something for delivery and it arrived quickly and in beautiful and secure packaging!

Date of experience: March 31, 2022
Canada
1 review
0 helpful votes
Follow lisa A.
Unfollow lisa A.
Share Review
Report Review

The bag is cute and excellent, price is fair and shipping is fast, overall, very good.

Date of experience: March 31, 2022