Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Sharie L.
Unfollow Sharie L.
Share Review
Report Review

What a steal!
June 16, 2022

This bag is in really good condition. The inside almost looks brand new with very minimum wear and tear on the outside. I am in love with this bag and can't wait to purchase a matching wallet to go with it.

Date of experience: June 16, 2022
Maryland
1 review
0 helpful votes
Follow Carla A.
Unfollow Carla A.
Share Review
Report Review

First time
June 14, 2022

Packaging great.
Didn't anticipate receiving a dust bag.
Shipped quickly.
Communicated consistently.
I will be a return customer.

Date of experience: June 14, 2022
Georgia
1 review
0 helpful votes
Follow Roderic J.
Unfollow Roderic J.
Share Review
Report Review

Luis Vuitton tote
June 14, 2022

The bag came very quick. The bag was in great condition. I look forward to buying more products from here.

Date of experience: June 14, 2022
Georgia
1 review
0 helpful votes
Follow Etasha W.
Unfollow Etasha W.
Share Review
Report Review

Love My Purchase
June 14, 2022

I love my purchase! My item arrived quickly, the product description was spot on, and was everything I hoped it would be. I will definitely purchase more items from Fashionphile!

Date of experience: June 14, 2022
California
1 review
0 helpful votes
Follow Nadia H.
Unfollow Nadia H.
Share Review
Report Review

Love it!
June 14, 2022

My mom wanted one of these bags so bad when they dropped and we just didn't have the ability at the time. So I got her one for her birthday this year and she was so pleased!

Date of experience: June 14, 2022
Maryland
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

Love it!
June 14, 2022

The package was in pristine condition. Came with an additional fashion phile dust bag. So happy with purchase

Date of experience: June 14, 2022
Arizona
2 reviews
0 helpful votes
Follow Ashley M.
Unfollow Ashley M.
Share Review
Report Review

Great start to finish
June 14, 2022

The item was as described, the shipping was fast even at standard, communication was clear as to when it was being shipped, it was wrapped and protected well in packaging. Really couldn't ask for anything more.

Date of experience: June 14, 2022
Ohio
1 review
0 helpful votes
Follow Denise L.
Unfollow Denise L.
Share Review
Report Review

Beautiful Bag
June 14, 2022

The condition of the bag exceeded my expectations!

Date of experience: June 14, 2022
California
1 review
0 helpful votes
Follow Warnessa O.
Unfollow Warnessa O.
Share Review
Report Review

Exceeded my expectations!
June 13, 2022

Amazing condition and came quickly. I was cert satisfied!

Date of experience: June 12, 2022
North Carolina
1 review
0 helpful votes
Follow Ebony N.
Unfollow Ebony N.
Share Review
Report Review

Gucci
June 13, 2022

It was smooth, even with the hiccup with having to pick it up myself from ups. Customer service was awesome!

Date of experience: June 12, 2022
California
2 reviews
0 helpful votes
Follow Dana G.
Unfollow Dana G.
Share Review
Report Review

Love it!
June 12, 2022

My Gucci wallet is exactly as described! I love it! Fast shipping too!

Date of experience: June 12, 2022
Massachusetts
1 review
0 helpful votes
Follow Tracy N.
Unfollow Tracy N.
Share Review
Report Review

Love!
June 12, 2022

I purchased 2 pairs of Hermes sandals and both arrived quickly in perfect condition. I absolutely love them and cannot wait to wear them this summer!

Date of experience: June 12, 2022
Texas
1 review
0 helpful votes
Follow Maria Jose U.
Unfollow Maria Jose U.
Share Review
Report Review

No regrets!
June 12, 2022

I got pretty lucky with this gorgeous bag! It's FLAWLESS! I don't see any imperfections. I researched many different websites for many months before I grabbed this bag! This is my 4th Bottega. Two I paid full price at Neiman Marcus and two from FASHIONPHILE! I LOVE MY NEW BOTTEGA BAG!

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
Follow Ronald L.
Unfollow Ronald L.
Share Review
Report Review

Dream bag found!
June 12, 2022

I have wanted this bag for years, but could never find it. I found it at a great price here!

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
Follow Kristie K.
Unfollow Kristie K.
Share Review
Report Review

Don't bother trying to sell jewelry to
July 12, 2022

I sent in two David Yurman pieces after getting quotes from them (keep in mind I worked for David Yurman for 3 years)… after many days, I received an email saying they were returning one of the two items (did not specify which) that says, "The quality of the products we sell is of utmost importance to us. Unfortunately, our fine jewelry and watch specialists found some inconsistencies with the construction of the signature engraving on your item. If we believe this quality control issue may cause concern with our clientele, we will err on the side of caution and return it. Thank you for your understanding." …

Okay, sure fine; perhaps one of the items has too much wear that they are unable to fully see the engraving? (Even though I provided up close full photos of my items, including the signature stamp, before I sent them in)… I inquired repeatedly to see which item it was & never got a reply.

I eventually got my *bracelet* back in the mail (at this point I had already resold it on poshmark so I packaged it up & sent it out.) & I'm assuming that the ring I sent in must be fine & they're just taking a while to process my payment…

Then I get ANOTHER return email saying " The quality of the products we sell is of utmost importance to us. Unfortunately, our fine jewelry and watch specialists found dents and scratches due to wear. If we believe this quality control issue may cause concern with our clientele, we will err on the side of caution and return it. Thank you for your understanding."

LOL! I wasn't aware I was trying to resell a *new unused* item! So crazy! Especially considering i sent in multiple upclose photos of the sterling silver piece of jewelry that's OBVIOUSLY not new!

This company is an absolute waste of time. They said they were sending my piece back "promptly" & it's now extensively delayed (I've already sold it to another site for $250 more than fashionphile offered me & told them I would ship it out this past Friday; which was the initial estimated delivery date FP gave me). They won't respond to any of my emails regarding my questions or grievances.

Would never recommend them to anyone after this & will only be recommending WPdiamonds for resell.

Date of experience: June 11, 2022
Louisiana
1 review
0 helpful votes
Follow Christy Y.
Unfollow Christy Y.
Share Review
Report Review

Quick and fast
June 11, 2022

Checking out was easy, ship was fast, package is too cute

Date of experience: June 11, 2022
Alabama
1 review
0 helpful votes
Follow Emma W.
Unfollow Emma W.
Share Review
Report Review

Wonderful
June 11, 2022

Smooth process and a great designer bag at an awesome discount.

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
Follow Jill C.
Unfollow Jill C.
Share Review
Report Review

First time—-very pleased!
June 11, 2022

Excellent item, described perfectly, rapid shipping, outstanding packaging!

Date of experience: June 11, 2022
Wisconsin
1 review
0 helpful votes
Follow Leslie R.
Unfollow Leslie R.
Share Review
Report Review

So happy!
June 11, 2022

Received the bag and it came exactly as described!

Date of experience: June 11, 2022
Minnesota
3 reviews
0 helpful votes
Follow Louie C.
Unfollow Louie C.
Share Review
Report Review

Great item
June 11, 2022

Order delivered on time and condition was as described

Date of experience: June 11, 2022