Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The whole process from the order to Fashionphile sending a mail to reconfirm the delivery address was seamless. I was quite satisfied with overall experience and will continue to shop with fashionphile.
Exactly as described and fast shipping. Very easy process
Website & checkout process are super user friendly
Found the bag I had been looking for for ages at a steal of a price in fantastic condition. Similar bags and descriptions going for almost double on bidding sites.
Fast shipping and the item that they describe is what you get…
It feels safer to buy used from here than other sites. My item came authenticated, matched the serial number on the designer's website, and was in great working order. I tried buying from another site, and the item didn't work properly.
I asked for more pictures of the bag and what season it was from. Customer service was very helpful
I love my bag! Arrived on time and in the exact condition as I was hoping. Super happy with this purchase!
Items were shipped quickly but one of the items has a very fragrant odor of weeds which disappointing.
The shoes came as pictured and I love them. I will be ordering from here again.
This was my 1st time purchasing from Fashionophile. Item was as described but I'd say it was pretty much new with a tag. The only thing I should have paid closer attention to was that the delivery of my item requires a signature.
Easy shopping experience. Item as described and pictured.
Great inventory. Exceptional customer service. It's really your first and final stop for selling or buying. Hassle-free selling and I love their buy-back program. Keeps my wardrobe fresh!
I had 2 incidents with this Rolex watch purchase.
1. I ordered a Rolex 31mm and received a 26mm.
I was shocked when I saw the watch, there was a huge difference in size and I made a mistake.
2. the return tag was missing.
If I need to return the watch and the tag is missing, I will be penalized.
I don't understand how this is possible. It's very unreliable for a $10,000 product to be managed like this, and I've been emailing them and talking to them, but I don't know if they understand the situation.
When I requested a label to return it, it said it would cost $14.99.
Hi got my order delivered. Opened it and it wasn't Rodeo Bag Charm MM. It was PM. I checked the item number on the tag and on the order. They match but it's not the item they described. It seems like they mislabeled it to MM online. I reserved the item so I didn't want to pay the 10% and go through contacting customer service since they can take time to get back to you…. I don't have a PM in this color so I am keeping it.
I received it yesterday afternoon. Waited all day for the package cause it required signature. Well, I found out it was delivered from email. Left note for carrier to call my mobile so I can come out to sign. Nothing. Package left inside my big mail box. It could have been stolen if I wasn't home.
After looking for Tiffany Elsa Peretti teardrop earrings on similar sites, I found that FASHIONPHILE had the best price. The packaging was nice and I received earlier than promised.
So great how fashionphile does packaging. It's so nice to open a box and pull out your item with all the pink confetti! Really adds to the experience and my bag was perfect!
Was a little worried ordering from this website for such massive purchase but the item was in exceptional condition.
I purchased this item as gift for my wife's birthday and choose the overnight shipping. But it arrived late after my wife's birthday. So disappointed for such huge amount of purchase experience. And it's my first time shop with fashionphile.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

