Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow SJ B.
Unfollow SJ B.
Share Review
Report Review

Amazing inventory selection, detailed product description/condition, fast shipping, and overall best-in-class experience. FASHIONPHILE never disappoints!

Date of experience: September 14, 2023
Florida
1 review
0 helpful votes
Follow New D.
Unfollow New D.
Share Review
Report Review

Fast good quality item
September 14, 2023

First time purchasing from Fashionphile, very good and quick shopping experience. Items are good quality and as described based on the description

Date of experience: September 14, 2023
California
1 review
0 helpful votes
Follow Theresa K.
Unfollow Theresa K.
Share Review
Report Review

Nice product
September 14, 2023

The entire process was was very easy. I will use them again.

Date of experience: September 14, 2023
Washington
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

The packaging was great, and I love how Fashionphile includes their branded dust bags. My Hermès bag in the order arrived safe and sound, properly packaged, and I was able to get a third party (bababebi) to also authenticate and give me peace of mind that what I have is authentic. (I trust Fashionphile, but I'm so paranoid now with how many replicas there are.)

Overall, I'd order from Fashionphile again.

Date of experience: September 14, 2023
Texas
1 review
0 helpful votes
Follow Lisa O.
Unfollow Lisa O.
Share Review
Report Review

Always a pleasure!
September 14, 2023

Fashionphile is one of my top favorite places to buy preloved (or sometimes brand new) luxury items! I purchased a necklace and the item came fast and in the condition that was stated on the site. I love that I can choose eco friendly packaging and have the option to choose to pay all at once or put an item on layaway.

Date of experience: September 14, 2023
Ohio
1 review
0 helpful votes
Follow New X.
Unfollow New X.
Share Review
Report Review

Good but...
September 14, 2023

I just wish it would've come with a box or lv dust bag

Date of experience: September 14, 2023
Oklahoma
1 review
0 helpful votes
Follow Elizabeth W.
Unfollow Elizabeth W.
Share Review
Report Review

Great experience with resale
September 14, 2023

Buying secondhand luxury is kind of scary, but Fashionphile is very easy and trustworthy. The authentication is great, the item was exactly as described, and overall I feel like I got a great deal on a beautiful item. I love the return policy and the buy back policy. I will definitely be shopping from Fashionphile again.

Date of experience: September 14, 2023
District of Columbia
1 review
0 helpful votes
Follow Casey G.
Unfollow Casey G.
Share Review
Report Review

Awesome experience
September 14, 2023

Ordered Hermes boots and they were marked as very good but they're literally perfect!

Date of experience: September 14, 2023
Canada
1 review
0 helpful votes
Follow New B.
Unfollow New B.
Share Review
Report Review

Duty?
September 14, 2023

Since I received the bags in Canada, the ups guy charged duties but I wasn't expecting it. Do we have to pay the duty for the second handed items? You'd better give some explanation about it at the purchase.

Date of experience: September 13, 2023
Arizona
1 review
0 helpful votes
Follow Kim D.
Unfollow Kim D.
Share Review
Report Review

Best purchase
September 14, 2023

My item was received quickly. The condition of the product is better than expected.

Date of experience: September 13, 2023
North Carolina
1 review
0 helpful votes
Follow Paige F.
Unfollow Paige F.
Share Review
Report Review

Balenciaga Velo
September 14, 2023

It was perfect. I love m'y bag and i received it quickly.

Date of experience: September 13, 2023
California
1 review
0 helpful votes
Follow Jackie B.
Unfollow Jackie B.
Share Review
Report Review

Received exactly what I ordered. My only issue was that my lady dior came very sticky everywhere /: even the strap is sticky. Just wish it had been wiped down as a courtesy. Fortunately it's patten leather so its an easy thing for me to take care of. Overall I'm very happy with my purchase and will definitely shop again!

Date of experience: September 13, 2023
Minnesota
1 review
0 helpful votes
Follow Jennifer E.
Unfollow Jennifer E.
Share Review
Report Review

Love fashionphile and the ability to get more detailed information about products via phone. Prices are a bit higher but felt Fashionphile has greater customer experience and value compared to mother preloved sites…however I find their revised return policy not customer forward. I especially find it frustrating that the return window has been changed to 15 days from time of order and NOT receipt of the item.

Date of experience: September 13, 2023
Connecticut
1 review
0 helpful votes
Follow New K.
Unfollow New K.
Share Review
Report Review

Almont missed my package
October 14, 2023

The condo unit number was missing from the address, I Almost missed the package luckily I pulled up the same time as the delivery service.
I have another delivery tomorrow qringe to think about how difficult it's going to be to get that package because he told me he wasn't going to leave the package. I call your customer service department but no response I guess I'll try again tomorrow morning

Date of experience: September 13, 2023
California
1 review
0 helpful votes
Follow Nurse K G.
Unfollow Nurse K G.
Share Review
Report Review

Best go to for pre-loved luxury
September 13, 2023

Fashionphile has been my go to for buying and selling and every time has been a pleasant experience! I bought Chanel and LV, both described in less favorable conditions, but received the items better than described. I'm super happy with my purchases...Super fast shipping and great packaging! I wouldn't buy used anywhere else!

Date of experience: September 13, 2023
New Jersey
1 review
0 helpful votes
Follow Zoe Q.
Unfollow Zoe Q.
Share Review
Report Review

Perfect Condition
September 13, 2023

I love this bag. It came perfectly like it was brand new.

Date of experience: September 13, 2023
Colorado
1 review
0 helpful votes
Follow Tamara Z.
Unfollow Tamara Z.
Share Review
Report Review

Great buy!
September 13, 2023

First time shopper and I was very pleased. Love my purchase. Will purchase again.

Date of experience: September 13, 2023
Florida
1 review
0 helpful votes
Follow New M.
Unfollow New M.
Share Review
Report Review

Gucci handbag
September 13, 2023

Product as described. Extremely satisfied with the purchase.

Date of experience: September 13, 2023
Virginia
1 review
0 helpful votes
Follow Edna I.
Unfollow Edna I.
Share Review
Report Review

So gorgeous bag love it
September 13, 2023

Delaney ( from Carlsbad) is nice provided me with customer assistance

Date of experience: September 13, 2023
California
1 review
0 helpful votes
Follow Laura N.
Unfollow Laura N.
Share Review
Report Review

Excellent products and fast shipping!
September 13, 2023

This is my second purchase with FASHIONPHILE. Great products, great selection and super fast, affordable shipping! Will definitely use them again and again!

Date of experience: September 13, 2023