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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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This was my second time to order a Louis Vuitton bag from Fashionphile. Received my second purse in August and just noticed one of the straps is badly torn and will have to be repaired soon. I have no idea how to get it repaired. I have loved the bag and style, but I am super disappointed after paying $915 for the bag.
The product is listed as new but I can definitely see some marks and wear of the bag.
Overall, using the site is fine. No better no worse than similar sites. Good descriptions, good images. Easy to use. However, I had been watching a specific item for a specific price point and when this item showed up, I purchased it. But when I received the item, it was not as per the description. IF I had known that this was not the size I wanted, I would not have purchased this item. To return it, I have to pay $14.99 for an item I would not have bought in the first place IF the item description had been correct. I should not have to pay for someone else's mistake on their website. And yes, after receiving the item, I doublechecked the description. I contacted customer service via chat, and my response was - return the item, we will note in the file about the issue, and we will decide if we will refund you the shipping fee. That should have been a NO-Brainer seeing as how the CS person could clearly see that the item desciption online did not match the measurements of the actual item that I had to measure and put into the chat. It's $14.99 for customer accommodation. Really? I was SOOO disappointed that the item was not as described and to be charged to return for an error on their part is just not good business. Not sure if I trust this site since the measurements were quite erroneous, almost 2X the difference in size.
There was some color transfer on front. Disappointed since this is described as new bag.
I have purchased about 5 items from Fashionphile and the items are always exactly as pictured in the photos. I appreciate how thoroughly each item is presented so you know exactly what you are purchasing.
All beautiful items are just as shown. There is never any concern about condition or quality. And the return policy is very generous. Sometime you just have to see it in person to be sure.
So easy to buy and to return if necessary.
You guys do everything right. Very classy.
I appreciate how well the accuracy of the condition of each piece is shown.
I purchased e Louis Vuitton handbag. My favorite model. In a pretty good condition. It came quickly.
I'm happy with the purchase.
The leather is in a good shape. All over it's a nice looking bag.
Some water marks but that's OK. I'll try to clean it regularly and condition it. Like it did with my previous one. Still in a decent shape.
Fashionphile, do you want to buy from me? ;)
Items are always as described. Another happy customer!
Easy to find information and good follow up after the sale
Bag is in excellent condition and arrived as described. Love my purchase.
I have had nothing but positive things happen with shopping with you!
Beautiful pin. It was just as pictured and the ordering process was easy and went smoothly.
I was always a seller. This is my second bag within two months love shopping with Fashionphile.
I have always sold to him. Fashionphile this is my first time buying from them and it was wonderful
Jamel at the Atlanta showroom was AWESOME! The selling and subsequent buying experience was top notch!
I have never been to Fashionphile but will definitely be back because of Zachary. He is such a wonderful salesperson and I didn't feel he was pushy in any way. He really made the experience fun! Thank you!
My purse was delivered earlier than expected. I'm very sastisfied with the overall experience. It was in very good condition, I will purchase from you again. Thanks
Bracelet exactly as described! I have made several purchases from Fashionphile and so far have been extremely happy with the products and entire process! Will definitely continue to shop at Fashionphile!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

