Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow New Y.
Unfollow New Y.
Share Review
Report Review

Disappointed
November 25, 2023

This was my second time to order a Louis Vuitton bag from Fashionphile. Received my second purse in August and just noticed one of the straps is badly torn and will have to be repaired soon. I have no idea how to get it repaired. I have loved the bag and style, but I am super disappointed after paying $915 for the bag.

Date of experience: November 17, 2023
California
1 review
0 helpful votes
Follow New W.
Unfollow New W.
Share Review
Report Review

Love them
November 17, 2023

Fast shipping I love fashion phone great products.

Date of experience: November 17, 2023
Massachusetts
1 review
0 helpful votes
Follow Wendy Y.
Unfollow Wendy Y.
Share Review
Report Review

Excellent condition but not new
November 17, 2023

The product is listed as new but I can definitely see some marks and wear of the bag.

Date of experience: November 17, 2023
North Carolina
1 review
0 helpful votes
Follow JJ C.
Unfollow JJ C.
Share Review
Report Review

Overall site experience is fine
November 17, 2023

Overall, using the site is fine. No better no worse than similar sites. Good descriptions, good images. Easy to use. However, I had been watching a specific item for a specific price point and when this item showed up, I purchased it. But when I received the item, it was not as per the description. IF I had known that this was not the size I wanted, I would not have purchased this item. To return it, I have to pay $14.99 for an item I would not have bought in the first place IF the item description had been correct. I should not have to pay for someone else's mistake on their website. And yes, after receiving the item, I doublechecked the description. I contacted customer service via chat, and my response was - return the item, we will note in the file about the issue, and we will decide if we will refund you the shipping fee. That should have been a NO-Brainer seeing as how the CS person could clearly see that the item desciption online did not match the measurements of the actual item that I had to measure and put into the chat. It's $14.99 for customer accommodation. Really? I was SOOO disappointed that the item was not as described and to be charged to return for an error on their part is just not good business. Not sure if I trust this site since the measurements were quite erroneous, almost 2X the difference in size.

Date of experience: November 17, 2023
North Carolina
1 review
0 helpful votes
Follow Rosanna D.
Unfollow Rosanna D.
Share Review
Report Review

Saint Laurent
November 17, 2023

There was some color transfer on front. Disappointed since this is described as new bag.

Date of experience: November 16, 2023
New York
1 review
0 helpful votes
Follow Waffa W.
Unfollow Waffa W.
Share Review
Report Review

Beautiful bag
November 17, 2023

Thank you for fast shipping. This has been my dream bag!

Date of experience: November 16, 2023
Michigan
1 review
0 helpful votes
Follow Patricia Z.
Unfollow Patricia Z.
Share Review
Report Review

No Sad Surprises!
November 17, 2023
Updated review

I have purchased about 5 items from Fashionphile and the items are always exactly as pictured in the photos. I appreciate how thoroughly each item is presented so you know exactly what you are purchasing.

Date of experience: November 16, 2023

All beautiful items are just as shown
October 5, 2023
Previous review

All beautiful items are just as shown. There is never any concern about condition or quality. And the return policy is very generous. Sometime you just have to see it in person to be sure.

Date of experience: October 5, 2023

So easy to buy and to return if necessary
April 2, 2022
Previous review

So easy to buy and to return if necessary.

Date of experience: April 2, 2022

You guys do everything right
December 27, 2021
Previous review

You guys do everything right. Very classy.

Date of experience: December 27, 2021

I appreciate how well the accuracy of the condition...
December 24, 2021
Previous review

I appreciate how well the accuracy of the condition of each piece is shown.

Date of experience: December 24, 2021

I'm hooked
October 2, 2021
Previous review

I'm hooked. Good thing I don't want a Birkin bag!

Date of experience: October 2, 2021
New Jersey
1 review
0 helpful votes
Follow Eva E.
Unfollow Eva E.
Share Review
Report Review

Perfect
November 16, 2023

I purchased e Louis Vuitton handbag. My favorite model. In a pretty good condition. It came quickly.
I'm happy with the purchase.
The leather is in a good shape. All over it's a nice looking bag.
Some water marks but that's OK. I'll try to clean it regularly and condition it. Like it did with my previous one. Still in a decent shape.

Fashionphile, do you want to buy from me? ;)

Date of experience: November 16, 2023
Michigan
1 review
0 helpful votes
Follow Calli R.
Unfollow Calli R.
Share Review
Report Review

Wonderful
November 16, 2023

I had a great experience. Descriptions were honest and accurate and I love the two handbags I ordered!

Date of experience: November 16, 2023
Georgia
1 review
0 helpful votes
Follow Samantha B.
Unfollow Samantha B.
Share Review
Report Review

Happy Customer!
November 16, 2023

Items are always as described. Another happy customer!

Date of experience: November 16, 2023
Nebraska
1 review
0 helpful votes
Follow Bradley E.
Unfollow Bradley E.
Share Review
Report Review

Ok site for shopping
November 16, 2023

Easy to find information and good follow up after the sale

Date of experience: November 16, 2023
Indiana
1 review
0 helpful votes
Follow New F.
Unfollow New F.
Share Review
Report Review

Chanel backpack
November 16, 2023

Bag is in excellent condition and arrived as described. Love my purchase.

Date of experience: November 16, 2023
Tennessee
1 review
0 helpful votes
Follow Holli M.
Unfollow Holli M.
Share Review
Report Review

I trust this company.
November 16, 2023

I have had nothing but positive things happen with shopping with you!

Date of experience: November 15, 2023
New Jersey
1 review
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

Beautiful
November 16, 2023

Beautiful pin. It was just as pictured and the ordering process was easy and went smoothly.

Date of experience: November 15, 2023
New York
1 review
0 helpful votes
Follow Allison V.
Unfollow Allison V.
Share Review
Report Review

Just wonderful
November 16, 2023
Updated review

I was always a seller. This is my second bag within two months love shopping with Fashionphile.

Date of experience: November 15, 2023

Great
September 10, 2023
Previous review

I have always sold to him. Fashionphile this is my first time buying from them and it was wonderful

Date of experience: September 10, 2023
Georgia
1 review
0 helpful votes
Follow Shay Q.
Unfollow Shay Q.
Share Review
Report Review

Great Experience
November 16, 2023

Jamel at the Atlanta showroom was AWESOME! The selling and subsequent buying experience was top notch!

Date of experience: November 15, 2023
Virginia
1 review
0 helpful votes
Follow Suzi I.
Unfollow Suzi I.
Share Review
Report Review

Love it!
November 15, 2023

Every bag I have ordered has been in better condition than described.

Date of experience: November 15, 2023
Maryland
1 review
0 helpful votes
Follow Marilyn Z.
Unfollow Marilyn Z.
Share Review
Report Review

Zachary is the best
November 15, 2023

I have never been to Fashionphile but will definitely be back because of Zachary. He is such a wonderful salesperson and I didn't feel he was pushy in any way. He really made the experience fun! Thank you!

Date of experience: November 15, 2023
Florida
1 review
0 helpful votes
Follow Judith W.
Unfollow Judith W.
Share Review
Report Review

Very satisfied!
November 15, 2023

My purse was delivered earlier than expected. I'm very sastisfied with the overall experience. It was in very good condition, I will purchase from you again. Thanks

Date of experience: November 15, 2023
Illinois
1 review
0 helpful votes
Follow Debbie Z.
Unfollow Debbie Z.
Share Review
Report Review

Beautiful bracelet!
November 15, 2023

Bracelet exactly as described! I have made several purchases from Fashionphile and so far have been extremely happy with the products and entire process! Will definitely continue to shop at Fashionphile!

Date of experience: November 15, 2023