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business logo of FASHIONPHILE

FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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California
2 reviews
0 helpful votes
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Beautiful Bag
December 20, 2023

Very smooth process. I wish that I would have been alerted more about the delivery status. I kept having to go back to my original email which is where my updated delivery status was posted. I don't normally purchase things that cost this much and was pretty anxious about my order. UPS was great and had me sign for my order. I ordered a Louie Vuitton box from postmark that claimed to be new but the hinge was ripped. The bag is perfect. Like new. Thank you! My daughter will love it! Merry Christmas to you all!

Date of experience: December 19, 2023
Connecticut
1 review
0 helpful votes
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Very happy
December 20, 2023

Fair price for good condition. I have been trying to find this for sometime at a reasonable cost and great condition. This pochette filled those requirements and more!

Date of experience: December 19, 2023
Georgia
1 review
0 helpful votes
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Perfect shopping experience
December 20, 2023

Lots of beautiful bags to choose from! Site was easy to use and once I made my purchase it arrived expeditiously in good shape.

Date of experience: December 19, 2023
Michigan
1 review
0 helpful votes
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Great experience
December 20, 2023

It was a Great experience shopping on Fashionphile

Date of experience: December 19, 2023
Florida
2 reviews
0 helpful votes
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CC cuff
December 27, 2023
Updated review

Easy

My friend vouched for your site

My cuff came but it's scratched. I will return it but I'm going to get another 1 and I'm hoping it won't be scratched. My friend said she got hers from this site and her's looks great.

Date of experience: December 19, 2023

Easy
December 12, 2023
Previous review

Easy

My friend vouched for your site

Date of experience: December 11, 2023
New York
1 review
0 helpful votes
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Love Fashionphile
December 19, 2023
Updated review

I've had a good experience thus far, my friend put me on! I was hesitant but I love all of the pieces I've purchased. Only one order I wasn't happy with and it was a smooth return process and was happy to not get stuck with preowned items

Date of experience: December 19, 2023

Love the site, works well
October 4, 2023
Previous review

Love the site, works well. The MOBILE app could use some work.

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
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Company after sales doesn't care if your item gets to you. UPS is horrible but since Fashionphile restricts everything on the shipment, they have to be the one that requests pick up or anything. Then they told me it is ready for pick up at a ups customer center an hour away. I get there and it isn't there. I wasted 2hrs driving there and back. I get home, i see a delivery tag saying I missed delivery because they told me to go somewhere when it was gonna be delivered. Anyway, the company doesn't care after you order - they said it'll get returned to shipper and we will refund you. Maybe try to deliver or use a company that doesn't try to not deliver packages?

Date of experience: December 19, 2023
New York
1 review
0 helpful votes
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My shopping experience is always excellent!
The bag is absolutely perfect just like the photos, packaged impeccably, and fast shipping!
Thank you again Fashionphile!

Date of experience: December 19, 2023
Virginia
1 review
0 helpful votes
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Love my new bag.
December 19, 2023

Description was accurate and the product is in great condition. Love that it is authenticated by the experts.

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Gifts for everyone
December 19, 2023

I love the wallet I received for my son's Christmas gift, really nice and in perfect condition, he will be so happy!

Date of experience: December 19, 2023
Oklahoma
1 review
0 helpful votes
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Great experience
December 19, 2023

Bag was in great shape, packaged nicely, timely delivered. Would definitely buy from Fashionphile again.

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Very happy with my purchase
December 19, 2023

I love the entire process from the accurate description and pictures, purchasing the bag, and the fast /track able shipment process. Would buy from here again

Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
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Angela my styling assistant in King of Prussia helps me with every detail of shopping@ FASHIONPHILE!

Date of experience: December 19, 2023
Ireland
2 reviews
0 helpful votes
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Thank you
December 19, 2023

Seem less purchase and thank you for BF discount. Arrived, item as described and packaged with care. Thank you

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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Great experience!
December 19, 2023

Great selection, great prices. I will be back again soon for another.

Date of experience: December 18, 2023
Australia
1 review
0 helpful votes
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Love my new bag
December 18, 2023

Had a near perfect experience as a first time customer, and shipped the package internationally to Australia. Was expecting to only pay 10% GST since the listed pricing does not include intl. Taxes, but was requested to pay an additional 5% for duty and customs processing fee before the package could be released by customs. The bag I purchased was $3,055 usd, and the added fees from custom amounted to ~$450 usd. This is just something to be aware of for Australian customers.

The package was sealed with tamper proof tape, and my new bag came in a Fashionpile dust bag. Note that once you cut the authentication tag that you can no longer return the item! Only reason I'm giving 4 stars was because of the lacklustre unboxing experience. The inside of the packaging smelled a little, and the same goes for the dust bag.

Date of experience: December 18, 2023
Florida
2 reviews
0 helpful votes
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Beautiful!
December 18, 2023

Nice but would have liked to just type shoulder strap vs going thru all 15

Date of experience: December 17, 2023
Wisconsin
1 review
0 helpful votes
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Shopping on line was easy. Plenty of detailed photos and executing the sale transaction was quick and easy. Shipping was fast and everything went very smoothly!

Date of experience: December 17, 2023
Pennsylvania
1 review
0 helpful votes
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My bag came in perfect condtion!
December 18, 2023

Easy to use website, delivered quickly, Would buy something from you again

Date of experience: December 17, 2023
New York
1 review
0 helpful votes
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Well done in every step of my purchase.
December 17, 2023
Updated review

Easy and fun to shop the site. Great pics too. Fast shipping.

Date of experience: December 17, 2023

Easy and informative
September 26, 2023
Previous review

Easy and informative.

Date of experience: September 26, 2023