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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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California
1 review
0 helpful votes
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This bag is gorgeous and looks brand new! I was hesitant at first with it saying "shows wear", but I'm so happy I bought it! Hardly any noticeable wear on it. It's a WIN!

Date of experience: July 6, 2024
Texas
1 review
0 helpful votes
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Overall good
July 17, 2024

Overall a good experience, but my order was delayed and my 15 day return was started before the item was even received, cutting my timeline down to barely 11 days (item delivered around 8pm).

Items in excellent condition, as described. Priced fairly.

Date of experience: July 6, 2024
Ohio
1 review
0 helpful votes
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Used is indeed, the new new!
July 17, 2024

I normally sell with Fashionfile. They are upfront and honest. This is my first purchase and I've been looking for this bag! I am super excited!

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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My first order got cancelled due to "billing info discrepancies" without anyone reaching out to me. Then I placed the order again trying to get a hold of someone from the loss prevention team but the call got to voicemail every time. I did leave a VM and even sent an email but again no call back or response on the email. The next thing I received was an email saying that my order was shipped. Regardless of result, I think better response/communication would've made my shopping experience a bit more enjoyable.

Date of experience: July 6, 2024
New York
1 review
0 helpful votes
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I have been buying and selling with FASHIONPHILE for 7-8 years now since about 2017-2018. Their items always arrive exactly as described and shown in their many listed photos. On the few occasions I had to call their customer service team, they were always super friendly
And super helpful. Selling to them is like a dream. No hassles and super quick shipping now that they have a NY location which is right over the bridge from me. I trust them whole heartedly as far as knowing my purchases are for sure authentic.

Date of experience: July 6, 2024

I love FASHIONPHILE
November 4, 2022
Previous review

I love FASHIONPHILE

Date of experience: November 4, 2022
California
1 review
0 helpful votes
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Been purchasing my handbags from here for years, and I wouldn't stop because I enjoy the customer service and shipment speediness.

Date of experience: July 6, 2024
Georgia
1 review
0 helpful votes
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Perfect
July 16, 2024

Wish my bag included the original dust bag, but Fashionphile sent a pretty good one.

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Tiffany mesh earrings
July 16, 2024
Updated review

I have found fashionphille to be highly reputable and have confidence. I love the layaway plan and online ease.

Date of experience: July 6, 2024

Easy and excellent ~
July 10, 2024
Previous review

Easy and excellent ~

Date of experience: June 30, 2024
New York
1 review
0 helpful votes
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Exactly as Promised..
July 16, 2024

Item, delivery, and process were just as advertised. Great job!

Date of experience: July 6, 2024
New York
1 review
0 helpful votes
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Not as described
July 16, 2024

Terrible experience as the condition was not as described and now you pay for returns which is ridiculous when if this was described accurately I wouldn't have to do!

Date of experience: July 6, 2024
New Jersey
1 review
0 helpful votes
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Success again! Mostly.
July 16, 2024

I really love FASHIONPHILE and I have been browsing the site for years. Once in a while something will come across my page and I have to buy. For the most part, I've loved each of my purchases and had a great experience! There's only been one time where I decided to return it due to condition not matching my expectations. I love that they have such a painless process and want you to be happy it.

Date of experience: July 6, 2024
Pennsylvania
1 review
0 helpful votes
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Love fashionphile, love the free shipping and presentation of item when received.

Date of experience: July 6, 2024
Kentucky
1 review
0 helpful votes
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Beauty!
July 15, 2024
Updated review

Smooth transaction as usual. The purse was exactly as described!

Date of experience: July 5, 2024

Wonderful!
July 14, 2024
Previous review

Wonderful!

Date of experience: July 4, 2024
Georgia
1 review
0 helpful votes
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Excellent shopping
July 15, 2024
Updated review

I've purchase 3 bags so far, and never disappointed. What a awesome site to order from.

Date of experience: July 5, 2024

It was a wonderful experience shopping with Fashionphile
October 31, 2023
Previous review

It was a wonderful experience shopping with Fashionphile.

Date of experience: October 30, 2023
Colorado
1 review
0 helpful votes
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Size was very small
July 15, 2024

I ordered a size 34 Gucci belt and it was very small, about 6 inches smaller than what I expected.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
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The photo was deceiving
July 15, 2024

It did not show the biggest damage and glaw of the purse that would've made me decide on something else

Date of experience: July 5, 2024
Iowa
1 review
0 helpful votes
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Great customer service
July 15, 2024
Updated review

Mitchell at the San Diego store was so helpful in helping me make a decision regarding a Chanel handbag. I was looking at a few white bags, he brought each one to his desk, took additional photos and texted them to me. He really listened to what I wanted and helped me find the perfect bag. This is the third bag that I have purchased from Fashionphile and have been pleased with each one

Date of experience: July 5, 2024

Taj got the bag for me a went over the condition with...
October 21, 2022
Previous review

Taj got the bag for me a went over the condition with me, very helpful

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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Gucci Earrings
July 15, 2024

The earrings are beautiful and as described. Super fast shipping. Love it!

Date of experience: July 4, 2024
California
1 review
0 helpful votes
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Hermes Kelly
July 15, 2024

My sales associate Danny was instrumental in my decision to purchase the Hermes Kelly bag. He was extremely knowledgeable and patient.
I look forward to working with him on my next purchase

Date of experience: July 4, 2024
Arizona
1 review
0 helpful votes
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Fashionphile for the win
July 15, 2024
Updated review

I love purchasing as well as selling through Fashionphile. Quick shipping and everything is packed for a great experience on receipt. Pictures allow you to zoom in and verify the quality or issues with a bag

Date of experience: July 4, 2024

Love shopping at Fashionphile!
November 12, 2021
Previous review

Love shopping at Fashionphile! They have many options at a price and I have the ability to do layaway for free!

Date of experience: November 11, 2021