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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Georgia
1 review
0 helpful votes
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Excellect
September 2, 2024

Just like a picture and condition was like new. Very satisfied.

Date of experience: August 23, 2024
Sweden
1 review
0 helpful votes
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Second Hand Source
September 2, 2024
Updated review

I've always wanted to designer bag. But the question is, who do you trust to give you exact information on quality, distress that the bag has accepts returns no questions asked.

Date of experience: August 23, 2024

Vintage Chanel
June 17, 2024
Previous review

Very happy with my purchase. It is my first Chanel piece. I am bothered by the blue pen mark that is on the satin inside. This was not disclosed on the details. Outside of this review, I didn't not have an efficient way to chat of email the team to let them know.

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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VERY SATISFIED
September 2, 2024

The whole experience from shopping, wrapping and prompt delivery was first class! Thank you...Guy

Date of experience: August 23, 2024
California
1 review
0 helpful votes
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Love my purchase!
September 2, 2024
Updated review

I purchased a few times from Fashionphile in the past. Never had an issue with my product. Very satisfied with item description.

Date of experience: August 23, 2024

I can find the items i really love here with a good...
November 18, 2022
Previous review

I can find the items i really love here with a good price compared with retail price.

Date of experience: November 18, 2022
California
1 review
0 helpful votes
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Decent
September 2, 2024

The shipping took a while more than expected especially for a product being expensive. I think the team needs to take better pictures of their product, include more detailed photos so that the customer can actually look at the product thoroughly.

Date of experience: August 23, 2024
Nevada
1 review
0 helpful votes
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.
September 2, 2024

Shopping with FASHIONPHILE made me feel confident with the authenticity of my purchase. Worry free shopping and quick delivery. Thank you FASHIONPHILE!

Date of experience: August 22, 2024
New York
1 review
0 helpful votes
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I'm a first time buyer and I must say it was an absolute pleasure purchasing my Chanel bag. Item was exactly as stated and packaged beautifully. I totally appreciate the care given to the packaging, as well as the quick 3 day delivery. Already looking to make another purchase.

Date of experience: August 22, 2024
Michigan
1 review
0 helpful votes
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Fast delivery
September 1, 2024

Quick and efficient. I highly recommend your site to everyone who wants quality service

Date of experience: August 22, 2024
District of Columbia
1 review
0 helpful votes
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Not sure I am cool enough for my boots
September 1, 2024

I found some cool boots in my size for a good price! Orderng was easy, fulfillment was fast, and I got my order when they said I was. Now I just need the weather too test if the "work" ;)

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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The return policy, reliable descriptions of an item's condition, and consistent, detailed photos of items make Fashionphile my top choice for shopping pre-loved bags.

Date of experience: August 22, 2024
New Mexico
1 review
0 helpful votes
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Wish fashionphile kept the free returns
September 1, 2024
Updated review

I enjoy fashionphile I think they're a little pricey but their descriptions are great and I trust its authentic product. That being said I think price points could be a little better. I'm a long time fashionphile customer and I was very displeased to learn they now charge for returns (deduct from refund). It's very discouraging to want to order items now because I know I'm gonna have to pay $15 to return it. I think everyone should only keep items they LOVE and will truly use. I stand by stores that also believe in this and therefore offer free returns. I am now reluctant to order. I am pretty good at ordering what I believe I will love so that I save myself that trip to UPS or FEDEX but sometimes items just don't work out the way we think they will.

Date of experience: August 22, 2024

Love fashionphile
October 9, 2022
Previous review

Love fashionphile

Date of experience: October 9, 2022
Washington
1 review
0 helpful votes
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Products as described!
September 1, 2024

I purchased a purse and a bag charm for the very first time from Fashionphile. Before placing this order, I reviewed all the online reviews about Fashionphile and other pre-owned luxury stores. Although not all the reviews were positive about Fashionphile, Fashionphile was overall the best among these online stores. I saw items I had wanted badly, and the price was reasonable. After placing the order, I immediately got a notice that the package was shipped. However, just a day later, I got another email from the shipping carrier that my package might be delayed. I know the 15 days return window, so I contacted the customer service to see if they could extend. The customer service advised me to wait for the package, and in case I need more time to return they would be willing to review the situation and revisit the return window for me. The response calmed me down. In fact, the shipment was delayed only 2 days, so it turned out not a big issue anyways. When I got the package, I was very nervous. When I opened it, I was so happy to see the items I ordered. They completely met the description online exactly, and they came with the certificates. I also checked closely to see if there was anything that was not listed online, but no, everything was exactly as the online description. Fashionphile also did a great job packing the items and included 2 extra Fashionphile dust bags for each item. I was able to use those dust bags for other purses that the dust bags were missing. Their customer service also emailed me to make sure that everything was okay. I am very happy with Fashionphile, and I will definitely buy again!

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Love Love Love
September 1, 2024

The bag was in even better condition than I expected and the price was amazing!

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Satisfied Customer
September 1, 2024

I love my bag. Bag is in great condition as the pictures showed. Love the fast shipping and arrival time.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Quality exceeds expectations
September 1, 2024

I feel like Fashionphile undersells the quality of the product and overdelivers. Second time buying "excellent quality" shoes and both times the shoes appear to be completely unworn. Huge fan of this site and their commitment to quality.

Date of experience: August 22, 2024
New Jersey
2 reviews
0 helpful votes
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New Classic
September 1, 2024

I've been stalking a Long Chanel Quilted Wallet for months and all of the sites Fashionphile had thee best selection and best prices. So happy with my purchase.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Chanel pendant
September 1, 2024

I received the pendant; it was exactly what I expected, and the experience went seamlessly. Thank you

Date of experience: August 22, 2024
Pennsylvania
1 review
0 helpful votes
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I love shopping on Fashionphile I've gotten great items for good deals!

Date of experience: August 22, 2024
Ohio
1 review
0 helpful votes
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5 stars
August 31, 2024

Was my first time my purchase for Gucci purse looks very authentic thank you.

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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Luxury From My Living Room
August 30, 2024

It was amazing for my first time. Very easy to navigate and very detailed with descriptions and photos. The quality was just as described and shipping was fast and packaged well

Date of experience: August 20, 2024