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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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I've always wanted to designer bag. But the question is, who do you trust to give you exact information on quality, distress that the bag has accepts returns no questions asked.
Very happy with my purchase. It is my first Chanel piece. I am bothered by the blue pen mark that is on the satin inside. This was not disclosed on the details. Outside of this review, I didn't not have an efficient way to chat of email the team to let them know.
The whole experience from shopping, wrapping and prompt delivery was first class! Thank you...Guy
I purchased a few times from Fashionphile in the past. Never had an issue with my product. Very satisfied with item description.
I can find the items i really love here with a good price compared with retail price.
The shipping took a while more than expected especially for a product being expensive. I think the team needs to take better pictures of their product, include more detailed photos so that the customer can actually look at the product thoroughly.
Shopping with FASHIONPHILE made me feel confident with the authenticity of my purchase. Worry free shopping and quick delivery. Thank you FASHIONPHILE!
I'm a first time buyer and I must say it was an absolute pleasure purchasing my Chanel bag. Item was exactly as stated and packaged beautifully. I totally appreciate the care given to the packaging, as well as the quick 3 day delivery. Already looking to make another purchase.
Quick and efficient. I highly recommend your site to everyone who wants quality service
I found some cool boots in my size for a good price! Orderng was easy, fulfillment was fast, and I got my order when they said I was. Now I just need the weather too test if the "work" ;)
The return policy, reliable descriptions of an item's condition, and consistent, detailed photos of items make Fashionphile my top choice for shopping pre-loved bags.
I enjoy fashionphile I think they're a little pricey but their descriptions are great and I trust its authentic product. That being said I think price points could be a little better. I'm a long time fashionphile customer and I was very displeased to learn they now charge for returns (deduct from refund). It's very discouraging to want to order items now because I know I'm gonna have to pay $15 to return it. I think everyone should only keep items they LOVE and will truly use. I stand by stores that also believe in this and therefore offer free returns. I am now reluctant to order. I am pretty good at ordering what I believe I will love so that I save myself that trip to UPS or FEDEX but sometimes items just don't work out the way we think they will.
I purchased a purse and a bag charm for the very first time from Fashionphile. Before placing this order, I reviewed all the online reviews about Fashionphile and other pre-owned luxury stores. Although not all the reviews were positive about Fashionphile, Fashionphile was overall the best among these online stores. I saw items I had wanted badly, and the price was reasonable. After placing the order, I immediately got a notice that the package was shipped. However, just a day later, I got another email from the shipping carrier that my package might be delayed. I know the 15 days return window, so I contacted the customer service to see if they could extend. The customer service advised me to wait for the package, and in case I need more time to return they would be willing to review the situation and revisit the return window for me. The response calmed me down. In fact, the shipment was delayed only 2 days, so it turned out not a big issue anyways. When I got the package, I was very nervous. When I opened it, I was so happy to see the items I ordered. They completely met the description online exactly, and they came with the certificates. I also checked closely to see if there was anything that was not listed online, but no, everything was exactly as the online description. Fashionphile also did a great job packing the items and included 2 extra Fashionphile dust bags for each item. I was able to use those dust bags for other purses that the dust bags were missing. Their customer service also emailed me to make sure that everything was okay. I am very happy with Fashionphile, and I will definitely buy again!
The bag was in even better condition than I expected and the price was amazing!
I love my bag. Bag is in great condition as the pictures showed. Love the fast shipping and arrival time.
I feel like Fashionphile undersells the quality of the product and overdelivers. Second time buying "excellent quality" shoes and both times the shoes appear to be completely unworn. Huge fan of this site and their commitment to quality.
I've been stalking a Long Chanel Quilted Wallet for months and all of the sites Fashionphile had thee best selection and best prices. So happy with my purchase.
I received the pendant; it was exactly what I expected, and the experience went seamlessly. Thank you
I love shopping on Fashionphile I've gotten great items for good deals!
It was amazing for my first time. Very easy to navigate and very detailed with descriptions and photos. The quality was just as described and shipping was fast and packaged well
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

