Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Sofi Q.
Unfollow Sofi Q.
Share Review
Report Review

Amazing and easy
September 8, 2024

No problems with my order and it came exactly as described. Would recommend

Date of experience: August 28, 2024
Canada
1 review
0 helpful votes
Follow Rubi O.
Unfollow Rubi O.
Share Review
Report Review

Satisfied
September 8, 2024

Pleasant experience. Will do it again and share with my friends as well

Date of experience: August 28, 2024
Arizona
1 review
0 helpful votes
Follow leilani P.
Unfollow leilani P.
Share Review
Report Review

Chanel Combat Boots
September 8, 2024

The Combat Boots came in box with a fashionphile dust bag for the shoes. They were in beyond excellent condition and I can't wait to wear them this fall!

Date of experience: August 28, 2024
Illinois
1 review
0 helpful votes
Follow Carmen S.
Unfollow Carmen S.
Share Review
Report Review

Superb customer service
September 8, 2024

Fashionphile is the place to go for pre owned luxury. Customer service is great, items are just as described and pricing is competative to other locations. I trust Fashionphile's authenticity process so I feel comfortable purchasing pre owned items.

Date of experience: August 28, 2024
New York
1 review
0 helpful votes
Follow Rose W.
Unfollow Rose W.
Share Review
Report Review

Very satisfied
September 7, 2024

I am satisfied with my purchase. They shipped my item quickly. Love it!

Date of experience: August 28, 2024
California
1 review
0 helpful votes
Follow Bryn D.
Unfollow Bryn D.
Share Review
Report Review

FAKE as it gets
September 7, 2024

Don't sell people crap that's clearly not real. I have real louivutton bags and these are clearly crap. I thought with a neimans backing I could trust and was eager to use you over and over again. Trust is broken

Date of experience: August 28, 2024
California
2 reviews
0 helpful votes
Follow null V.
Unfollow null V.
Share Review
Report Review

Just as described
September 7, 2024
Updated review

Easily purchased what I wanted. Unfortunately do not have original tag from Christian Dior-I miss it.

Date of experience: August 28, 2024

Easy purchased what I wanted
September 5, 2024
Previous review

Easy purchased what I wanted

Date of experience: August 26, 2024
Michigan
2 reviews
0 helpful votes
Follow Denise K.
Unfollow Denise K.
Share Review
Report Review

Loving my new purse!
September 7, 2024

I debated for some time before taking the plunge to purchase my new purse. I was thrilled upon arrival as my new purse was everything I had hoped for. I found the website photos and description accurate, and would not hesitate to ordered from Fashionphile in the future.

Date of experience: August 28, 2024
Florida
1 review
0 helpful votes
Follow Aleksandra X.
Unfollow Aleksandra X.
Share Review
Report Review

Happy with purchase
September 7, 2024

Absolutely love my bag, it was my first experience to buy pre owned item but it turns out beater than on site. I wish delivery was faster
Xoxo

Date of experience: August 28, 2024
North Carolina
1 review
0 helpful votes
Follow Alan X.
Unfollow Alan X.
Share Review
Report Review

Packaging was less than desirable considering what I paid for this gift.

Date of experience: August 28, 2024
AE
1 review
0 helpful votes
Follow New G.
Unfollow New G.
Share Review
Report Review

Easy, pleasant and fast service. Highly recommended and will definitely come back.

Date of experience: August 27, 2024
California
1 review
0 helpful votes
Follow Kee R.
Unfollow Kee R.
Share Review
Report Review

Great customer service & prices
September 7, 2024
Updated review

Love this site! Perfect prices and great variety.
I order from this site quite often. If I ever had questions or an issue it is resolved immediately or as quick as possible, which I really appreciate

Date of experience: August 27, 2024

MY GO TO SITE
June 25, 2024
Previous review

Very reliable website. I love the designer options and prices. Fast shipping and great customer service if needed.

Date of experience: June 14, 2024
Washington
1 review
0 helpful votes
Follow T I.
Unfollow T I.
Share Review
Report Review

I am satisfied with this purchase
September 7, 2024

Buying is simple, just like any other online shopping site. Shipping is quick. I love my new bag!

Date of experience: August 27, 2024
Pennsylvania
1 review
0 helpful votes
Follow New D.
Unfollow New D.
Share Review
Report Review

Balenciaga boots
September 6, 2024

My boots came in a good amount of time. Only thing is I can't fit them 🤦🏽‍. But that has nothing to do with fashionphile. Overall good experience.

Date of experience: August 27, 2024
South Carolina
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Fabulous item condition exceeded my expectations!
September 6, 2024
Updated review

I was looking for a discontinued item from Louis Vuitton — the Odeon MM in damier ebene with black trim. The bag I received is in excellent condition exactly as described. No corner wear and strap and luggage tag charm included. Great find!

Date of experience: August 27, 2024

Fabulous first purchase, back for my second LV slg
October 8, 2023
Previous review

Fabulous first purchase, back for my second LV slg. Can't beat the quality snd arrives in the condition as stated which you can't say about most of the pre-owned luxury websites out there. Fashionphile is the crème de la crème.

Date of experience: October 7, 2023
California
1 review
0 helpful votes
Follow Iris A.
Unfollow Iris A.
Share Review
Report Review

Gorgeous Bracelet!
September 6, 2024

Very easy and accessible. Nice selection of items. The item arrived in a timely manner and I loved the presentation of my bracelet in the box.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
Follow Khristine G.
Unfollow Khristine G.
Share Review
Report Review

Pre-loved shopping wasn't my thing until I tried Fashionphile. They have variety of options and has displayed images of the products well enough to see the condition of the product.
Details are almost accurate.
In the event that it wasn't, they were pretty professional and worked things out to make sure I am satisfied with my purchase and/or exchange

Date of experience: August 26, 2024
California
2 reviews
0 helpful votes
Follow null U.
Unfollow null U.
Share Review
Report Review

Great purchase!
September 5, 2024
Updated review

Item was exactly as described and in great condition! I am a frequent flyer of Fashionphile. I've been very pleased with my purchases and I can't wait to make my next one!

Date of experience: August 26, 2024

Easy, simple transactions!
March 25, 2023
Previous review

Easy, simple transactions!

Date of experience: March 25, 2023
Alabama
1 review
0 helpful votes
Follow New E.
Unfollow New E.
Share Review
Report Review

Pictured perfectly
September 5, 2024

Fast and an easy to purchase item. Will buy again when I ser more sales

Date of experience: August 26, 2024
Texas
2 reviews
0 helpful votes
Follow Ebony S.
Unfollow Ebony S.
Share Review
Report Review

LV Ribera
September 5, 2024

Very user friendly, lots to choose from, and reasonably priced! Condition and details of my purchase were true to description.

Date of experience: August 25, 2024