Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Tiyarn W.
Unfollow Tiyarn W.
Share Review
Report Review

Perfect!
October 26, 2024

I love my bag! IF There are any imperfections I DONT even see them…I definitely will be purchasing again!

Date of experience: October 16, 2024
New Jersey
1 review
0 helpful votes
Follow Charlotte X.
Unfollow Charlotte X.
Share Review
Report Review

Coco Bag
October 26, 2024

I received my bag without any issues. It's more pristine and cleaner than I imagined.

Date of experience: October 16, 2024
California
1 review
0 helpful votes
Follow Mirrna C.
Unfollow Mirrna C.
Share Review
Report Review

Great experience!
October 26, 2024

Overall shopping experience was great. Shipping was fast!

Date of experience: October 16, 2024
Nevada
1 review
0 helpful votes
Follow Giselle M.
Unfollow Giselle M.
Share Review
Report Review

My second time purchasing from
Fashionphile and overall a great experience! Great customer service, through and through. I'm excited for my next purchase as I already have my eyes on a new bag. Thank you Fashionphile!

Date of experience: October 16, 2024
Texas
1 review
0 helpful votes
Follow Laura F.
Unfollow Laura F.
Share Review
Report Review

Love it
October 26, 2024

Great bag, easy process. Bag was as described. Arrived great condition.

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Share Review
Report Review

Love the bag!
October 25, 2024

It came exactly as described and in a timely manner. Can't wait to purchase from you again!

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
Follow Kelley V.
Unfollow Kelley V.
Share Review
Report Review

Gorgeous bag!
October 25, 2024

I bought a bag that was in excellent condition but I would argue it looks brand new!

Date of experience: October 15, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jessica V.
Unfollow Jessica V.
Share Review
Report Review

I was expecting a Chanel dust bag with my purchase as advertised but a day or so after my order someone reached out and advised that it was a mistake and did not come with a Chanel dust bag but instead a fashionphile brand dust bag. I didn't mind because I was excited to get my actual Chanel bag. Instead they gifted a nail file. It would have been nice to get a small discount or credit. But overall my bag is beautiful! And I'll just buy a dust bag later on!

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
Follow Sydney T.
Unfollow Sydney T.
Share Review
Report Review

Highly recommend!
October 25, 2024

Shipping was fast and easy. It arrived at my door in less than 48 hours after I ordered! Quality was as described and packaging made sure to keep it that way. Would definitely shop here again!

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
Follow Raven G.
Unfollow Raven G.
Share Review
Report Review

A Luxury Experience
October 25, 2024

I ordered from fashionphile for my birthday for accessories and shoes for my perfect look, i placed both my orders days before my special day and they both arrived right on time with no delivery issues at hand and properly handled and secured! Loved both my chanel pieces!

Date of experience: October 15, 2024
New York
1 review
0 helpful votes
Follow Han R.
Unfollow Han R.
Share Review
Report Review

Excellent super fast shipping!
October 24, 2024

My first time ordering from fashionphole amazjng experience literally came the next morning! Packaging was excellent I. Love this site!

Date of experience: October 14, 2024
Alaska
1 review
0 helpful votes
Follow Lindsay Belle A.
Unfollow Lindsay Belle A.
Share Review
Report Review

My birkin arrived on time and in wonderful condition, as always! Thank you Fashionphile!

Date of experience: October 14, 2024
Florida
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

Products are Great, Return Policy Not
October 24, 2024
Updated review

I went to the NYC Flagship store and picked out an item with sales associate help. The Fashionphile website listed the same item in same condition but at the San Diego store for less. The sale associate and I agreed to purchase the San Diego item because it was listed as same. I received the item and it is definitely not the same quality, so I am now having to return. I reached out today to ask if the return fee could be waived based on this exception and the fact I am exchanging for the New York item and I was told no. I dont think this is good customer service based on my experience and the fact that not only myself but the sale associate agreed the item should arrive in similar condition when there was clearly an error on the description of the wear of the item and I'm exchanging it for the one at the NYC Flagship store.

Date of experience: October 14, 2024

I went to the flagship store and picked an item
October 24, 2024
Previous review

I went to the flagship store and picked an item. The item had the same wear listed as the same item but in the san diego store, so the sales associate and I agreed to buy the san diego item. When I got the san diego item, it definitely was not the same quality as in the new york flagship, so I'm having to process a $15 return shipment and I dont think that's fair, due to faulty description of the product that was in no way similar to the one I saw at the new york flagship. I asked a sale associate today for a credit due to this inconvenience for the return shipping fee and they denied my request.

Date of experience: October 14, 2024
Georgia
1 review
0 helpful votes
Follow Faylene B.
Unfollow Faylene B.
Share Review
Report Review

Fast safe delivery
October 24, 2024

Always have confidence ordering when FASHIONPHILE. I get email tracking updates and notifications from order to final delivery. Never had issues.

Date of experience: October 14, 2024
Massachusetts
1 review
0 helpful votes
Follow Anne Q.
Unfollow Anne Q.
Share Review
Report Review

Excellent
October 24, 2024

Gorge purse. Great price. Friend loved it! Also quality was 1000%

Date of experience: October 13, 2024
Minnesota
1 review
0 helpful votes
Follow Justin C.
Unfollow Justin C.
Share Review
Report Review

I have emailed about the condition of clutch I received. The wristlet strap is ready to snap. I would not rate as excellent condition.

Date of experience: October 13, 2024
Maryland
1 review
0 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

Another HIT!
October 23, 2024

Fashionphile is great! There are a lot of options, could be overwhelming but a pleasant experience nonetheless.

Date of experience: October 13, 2024
Utah
1 review
0 helpful votes
Follow Sierra C.
Unfollow Sierra C.
Share Review
Report Review

Louis V monogram purse
October 23, 2024

Great! The pictures were accurate, the packaging was so cute when I received it and they paid for my shipping which came in 2 days!

Date of experience: October 13, 2024
Texas
2 reviews
0 helpful votes
Follow Margit K.
Unfollow Margit K.
Share Review
Report Review

The wallet is really what i wanted.
October 23, 2024
Updated review

I like the wallet, even it has no
Chanel number. I really did not know why it dont have the number inside, but since i gonna keep it and gonna use it, i dont care.

Date of experience: October 13, 2024

Was good and easy
March 7, 2024
Previous review

Was good and easy

Date of experience: March 7, 2024
Pennsylvania
1 review
0 helpful votes
Follow Kim Z.
Unfollow Kim Z.
Share Review
Report Review

Accurate description
October 23, 2024

Shopping experience was very easy and I received my item within 1-2 days.

Date of experience: October 13, 2024