Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Cristina B.
Unfollow Cristina B.
Share Review
Report Review

Don't used UPS
December 14, 2024

Called UPS to deliver it different ent day and I paid them but they still delivered it that I am not home so they came back twice

Date of experience: December 3, 2024
Indiana
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Perfect
December 14, 2024

Ring was exactly as stated. Wonderful pictures and I love that you have a return policy.

Date of experience: December 3, 2024
Alabama
1 review
0 helpful votes
Follow Tiffany V.
Unfollow Tiffany V.
Share Review
Report Review

Beautiful
December 14, 2024

I looovvveee my purse. It's absolutely beautiful. One problem I do have, you would think that a bag that expensive would have inside zipper pocket. It has several inside pockets but not one zipper. Although I'm satisfied with my purchase, I was a lil 😞 disappointed with that.

Date of experience: December 3, 2024
Nevada
1 review
0 helpful votes
Follow Loann L.
Unfollow Loann L.
Share Review
Report Review

First purchase
December 14, 2024

It was my first purchase, and the experience was great! I will definitely come back soon!

Date of experience: December 3, 2024
Minnesota
1 review
0 helpful votes
Follow Risa B.
Unfollow Risa B.
Share Review
Report Review

Beauty
December 13, 2024

The bag was practically new besides the visible lack of shape from previous wear. It's so cute and I love it! Definitely would buy again. Having the different scale for wear & tear helps alot.

Date of experience: December 3, 2024
New York
1 review
0 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

Phenomenal Experience As Always!
December 13, 2024

As a longstanding Fashionphile customer, the experience remains flawless from beginning to end. As usual, the item was true to description and I received it within hours. Looking forward to adding even more years to an already lengthy history with this merchant.

Date of experience: December 2, 2024
Florida
1 review
0 helpful votes
Follow Katherine X.
Unfollow Katherine X.
Share Review
Report Review

Julie is amazing!
December 13, 2024

Wonderful experience always and every time with Fashionphile!

Date of experience: December 3, 2024
California
1 review
0 helpful votes
Follow Shad R.
Unfollow Shad R.
Share Review
Report Review

As promised
December 13, 2024

Honest description quick shipping. Would purchase from again!

Date of experience: December 3, 2024
Illinois
1 review
0 helpful votes
Follow Vicky F.
Unfollow Vicky F.
Share Review
Report Review

Amazing customer service
December 13, 2024

This is one of the very few pre owned companies that you can truly trust! They also truly care about their customers! I also love love the different ways to purchase!

Date of experience: December 3, 2024
New Hampshire
1 review
0 helpful votes
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

Shopping with Fashionphile is as quick, easy, and painless. OK, maybe painless is going a little too far cause after all I do have to pay for mypurchase😂

Date of experience: December 11, 2024
Maryland
1 review
0 helpful votes
Follow Lillian R.
Unfollow Lillian R.
Share Review
Report Review

Quick service
December 13, 2024

I ordered a bag and service was quick and seamless. Bag arrived with original dust bag as well.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
Follow Carmen C.
Unfollow Carmen C.
Share Review
Report Review

Just as described
December 13, 2024

My beautiful new bag arrived carefully packed and it was just as described.

Date of experience: December 2, 2024
Ohio
2 reviews
0 helpful votes
Follow Francine Q.
Unfollow Francine Q.
Share Review
Report Review

I love Fashionphile!
December 13, 2024
Updated review

As quickly as I put the bag in my cart, it was sold! A couple of times! Then I had a moment of not seeing my existing balance in my account! But all is well; I got the bag i wanted! I can't wait to use it! You make it so easy! Thank you Fashionphile

Date of experience: December 10, 2024

So far, all my experiences with Fashionphile have been...
May 19, 2024
Previous review

So far, all my experiences with Fashionphile have been excellent! I love what I have purchased so far, and I am looking forward to receiving my current purchase. The bags have all been in very good condition, and my only problem is with size; some bags are just to big for a 5'3" person.

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
Follow Harold L.
Unfollow Harold L.
Share Review
Report Review

Bought my wife a balenciaga bag.
December 12, 2024

Bag was received in excellent condition and it shipped quickly. My wife loved the balenciaga bag.

Date of experience: December 26, 2024
North Carolina
1 review
0 helpful votes
Follow Diana V.
Unfollow Diana V.
Share Review
Report Review

Great experience
December 12, 2024

Website easy to navigate; timely delivery; good email communication.

Date of experience: December 2, 2024
South Carolina
1 review
0 helpful votes
Follow Joanna W.
Unfollow Joanna W.
Share Review
Report Review

Thrilled with my Compact LV Wallet
December 12, 2024

I was so happy to find the exact wallet, perfect size, not large and clunky. I am a purist, LV monogram for me! It was described well, and I am thrilled with the condition…I cant see a flaw anywhere, and so happy to buy Preloved from FASHIONPHILE again…I highly recommend their site, items, and wonderful Customer Service.

Date of experience: December 24, 2024
Illinois
1 review
0 helpful votes
Follow Tyler V.
Unfollow Tyler V.
Share Review
Report Review

Great find!
December 12, 2024

Very easy to find what I was looking for. Quality is consistent with what was advertised.

Date of experience: December 13, 2024
South Carolina
2 reviews
0 helpful votes
Follow Mandy S.
Unfollow Mandy S.
Share Review
Report Review

Easy to buy and try!
December 12, 2024
Updated review

I feel much more comfortable buying when I know it can be returned. Also the descriptions are very accurate of the condition of items so no surprises when your purchase arrives. Very happy customer!

Date of experience: December 2, 2024

Easy to use site
July 21, 2024
Previous review

Easy to use site

Date of experience: July 11, 2024
California
1 review
0 helpful votes
Follow C L.
Unfollow C L.
Share Review
Report Review

Pleasant Experience
December 12, 2024

Searched the internet for a specific bag and it appeared easily on Fashionphile. The search filters on the website were straightforward. The website was easy to navigate through. What I love about the item's webpage are the quality and number of photos provided of the item. It helped remove any doubts I had about making the decision to purchase the item. The condition of the item was as described and any mentions of creases or imperfections were made known. I appreciate the transparency. The pricing was reasonable too. Although the bag was pre-owned, it appeared practically new. I'll definitely be checking out Fashionphile next time I'm in search for a bag.

Date of experience: December 2, 2024
California
1 review
0 helpful votes
Follow Aliya N.
Unfollow Aliya N.
Share Review
Report Review

Great experinence!
December 12, 2024

Shopping experience was easy, description and filters were easy to navigate, and the package came packed nicely with everything mentioned. Will definitely shop at Fashionphile again soon!

Date of experience: November 25, 2024