Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Allison X.
Unfollow Allison X.
Share Review
Report Review

As pictured
January 17, 2025

Everything was as pictured! Very satisfied. Shipping was a little slower than expected so luckily I wasn't needing the pieces quickly!

Date of experience: January 7, 2025
California
1 review
0 helpful votes
Follow Jeanie T.
Unfollow Jeanie T.
Share Review
Report Review

Exceeded my expectation!
January 17, 2025

User friendly and received exactly what was mentioned. Will definitely purchase again.

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
Follow G K.
Unfollow G K.
Share Review
Report Review

Love My New Bag!
January 17, 2025

Browsing Fashionphile I couldn't help but purchase the cutest Chanel bag. They made the process very secure and swift. The item arrived well packaged and exactly as described. So happy with my purchase!

Date of experience: January 7, 2025
Michigan
1 review
0 helpful votes
Follow Maria O.
Unfollow Maria O.
Share Review
Report Review

Great Gucci Find
January 17, 2025

Found a Gucci belt I was looking for more than $200 cheaper than the store! Love my new belt!

Date of experience: December 26, 2024
Florida
1 review
0 helpful votes
Follow Roxanne Q.
Unfollow Roxanne Q.
Share Review
Report Review

Great purchase
January 17, 2025
Updated review

Everything was as described. I will be purchasing again from fashionphile.

Date of experience: January 7, 2025

Great
September 28, 2024
Previous review

I love my bag, the bag looks just as described. I will order more from this company again.

Date of experience: September 18, 2024
Georgia
1 review
0 helpful votes
Follow Margaret K.
Unfollow Margaret K.
Share Review
Report Review

Excellent customer service!
January 17, 2025

I was having technical issues completing my purchase and had to call customer service because I was double charged for a single item. Customer service person helped me complete my purchase and was able to assure me that I would be charged once only.

Date of experience: January 6, 2025
Ohio
1 review
0 helpful votes
Follow Deborah N.
Unfollow Deborah N.
Share Review
Report Review

I am very pleased. I only wish the customer could forfeit the " required signature" if needed.

Date of experience: January 6, 2025
Michigan
1 review
0 helpful votes
Follow Anita T.
Unfollow Anita T.
Share Review
Report Review

Great!
January 17, 2025

The key holder I ordered was extremely high quality. I am so pleased with the purchase.

Date of experience: January 6, 2025
Texas
2 reviews
1 helpful vote
Follow Valerie R.
Unfollow Valerie R.
Share Review
Report Review

Did not look / feel authentic
January 17, 2025

The color and texture of the bag was drastically different from the same style bag I currently own in another size. It made me question whether the bag was authentic or not. It looked faded and the leather was not supple at all. However, it was rated as in excellent condition. I will sadly be returning it.

Date of experience: January 6, 2025
Nevada
1 review
0 helpful votes
Follow Scott K.
Unfollow Scott K.
Share Review
Report Review

Wrong Battery inside the Quartz watch
January 17, 2025

I recently purchased a Jaeger LeCourtre Quartz/Battery operated watch on Fashonphile. I had to take the watch to a Local Jeweler for repair, damage caused by steam/water. Apparently, the Watchmaker, repair technician stated the Battery inside the watch I bought the watch Fashionphile placed and shipped the watch to me was the wrong size therefore causing the Bottom lid to not close tightly, causing any type of Steam to go into the watch and filled with liquid. The watch is being repaired at this time to avoid Rust... My order details # *******, Quality control issue!

Date of experience: January 3, 2025
Ohio
1 review
0 helpful votes
Follow Tess J.
Unfollow Tess J.
Share Review
Report Review

Great Service & Great Bag
January 17, 2025

Received quickly, beautiful condition one small mark that wasn't noted but otherwise great bag and I will purchase again!

Date of experience: January 6, 2025
Texas
1 review
0 helpful votes
Follow Shannon G.
Unfollow Shannon G.
Share Review
Report Review

Beautiful Bag, Great Experience
January 17, 2025

Ordered a LV bag, and it was delivered quickly and in beautiful condition. It had anti-theft tape and required a signature. Love it! I'll be back soon for my next acquisition!

Date of experience: January 6, 2025
Pennsylvania
1 review
0 helpful votes
Follow Janice G.
Unfollow Janice G.
Share Review
Report Review

Vintage Bags
January 17, 2025

The Louis Vuitton bags received is questionable. I will be taking them to a Louis Vuitton store to authenticate.

Date of experience: January 6, 2025
Florida
1 review
0 helpful votes
Follow Louise U.
Unfollow Louise U.
Share Review
Report Review

Better Than Expected!
January 17, 2025

I'd not used Fashionphile before. I wasn't sure how accurate their rating system was. The bag I received was quite pristine even though the rating was "good". I'm very pleased with my purchase!

Date of experience: January 6, 2025
Nigeria
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Delivery takes too long
January 17, 2025
Updated review

For bags that cost so much, delivery shouldn't take more than 3 days max. Sometimes it takes 7 to 8 days to get ur bag delivered.

Fashionphile is the best site to shop online but they must work on their free delivery days. It takes too long

Date of experience: January 6, 2025

The best experience
October 12, 2024
Previous review

The best experience

Date of experience: October 2, 2024
Rhode Island
1 review
0 helpful votes
Follow Lynn L.
Unfollow Lynn L.
Share Review
Report Review

Great First Time Shopping
January 17, 2025

First time using FASHINHILE and I am si hapoy the Chanel glasses were in great shape and just as described! So happy with my purchase.

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
Follow Paris H.
Unfollow Paris H.
Share Review
Report Review

Chanel Smooth Experience!
January 17, 2025

Took a little long to ship but so worth it because The shoes were brand new. I love Them! Thank you!

Date of experience: January 5, 2025
Florida
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

Happy
January 17, 2025

Happy with my Purchases everything came in good shape. This is my fourth time purchasing with fashionphile

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
Follow Allyson T.
Unfollow Allyson T.
Share Review
Report Review

Love it
January 17, 2025

Easy to use site. Item was in great condition. Shipped quick but was delayed by UPs.

Date of experience: January 14, 2025
California
1 review
0 helpful votes
Follow Shi J.
Unfollow Shi J.
Share Review
Report Review

Loved It
January 17, 2025

Great experience! Fast shipping even during the holidays!

Date of experience: January 5, 2025