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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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District of Columbia
2 reviews
0 helpful votes
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Great!
January 24, 2025

I am always able to find what I am looking for, and positive customer service

Date of experience: January 22, 2025
Norway
1 review
0 helpful votes
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Lack of reply and poor UPS delivery
January 24, 2025

UPS did not deliver when they should have. Poor customer service with contradictory information given underway. No receipt provided for customs/toll duties paid.
Customer service at Fashionphile was not replying to me during this waiting time when I had questions.

Date of experience: January 14, 2025
Florida
1 review
0 helpful votes
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Easy process!
January 24, 2025

I loved the bag. I just think after researching a little more, I found better pricing. I just think because we can't bid the price should be a little lower.

Date of experience: January 14, 2025
Indiana
1 review
0 helpful votes
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PERFECT EXPERIENCE!
January 24, 2025

There was a great selection with transparency, I found my dream Gucci bag and they made it so easy!

Date of experience: January 23, 2025
Arizona
1 review
0 helpful votes
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Easy trusting shopping experience
January 24, 2025

Easy trusting reliable shopping experience. I recommend shopping at Fashionphile's.

Date of experience: January 13, 2025
Florida
1 review
0 helpful votes
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Easy and pleasant
January 23, 2025

The purchasing process was easy! My package arrived beautifully boxed! No issues at all

Date of experience: January 13, 2025
North Carolina
2 reviews
0 helpful votes
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Couldn't be happier
January 23, 2025

From the moment I went on the site to the moment I received my purchase it was a perfect experience. I particularly loved the oversized confetti in the box that made unwrapping my purchase extra special and fun. The items are exactly as described. As compared to having purchased from a competitor before and having had problems, this was the perfect buying experience and I will not buy anywhere else again. Thanks, Fashionphile!

Date of experience: January 13, 2025
Florida
1 review
0 helpful votes
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MY GO-TO FOR A WIDE VARIETY OF LUXURY
January 23, 2025
Updated review

Fashionphile is simply the best overall-variety, price, customer service. Always the smoothest transaction :)

Date of experience: January 25, 2025

Smooth, quick and hassle free
March 4, 2024
Previous review

Smooth, quick and hassle free.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
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Great service and price
January 23, 2025

I visited the Carlsbad store and ended up buying a bag that was in NY. It was exactly how it was described and I will shop with FashionPhile again.

Date of experience: January 12, 2025
Georgia
1 review
0 helpful votes
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Order of the lady dior
January 23, 2025

The experience was okay! I did not interact physically with an associate but the process was smooth, I was not surprised because I have shopped with fashionphile before.

Date of experience: January 20, 2025
Oklahoma
1 review
0 helpful votes
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The best was perfect.
January 23, 2025
Updated review

Easy to order and shipping was on time. I had purchased two other belts that did not fit and it was easy to return those.

Date of experience: January 12, 2025

Great selection and easy process
December 5, 2024
Previous review

Great selection and easy process.

Date of experience: November 25, 2024
Florida
1 review
0 helpful votes
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Beautiful Bag
January 23, 2025

The shopping process was effortless and my bag arrived quickly and in better condition than I could've ever imagined. Definitely recommend!

Date of experience: January 12, 2025
Pennsylvania
1 review
0 helpful votes
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Very satisfied
January 23, 2025

I received my authentic Fendi bag very quickly and I'm in love with it.

Date of experience: January 12, 2025
Florida
1 review
0 helpful votes
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Great
January 23, 2025

It was great, only issue is return. I'm not happy about they are charging 14.99 returning fee. Since I live in Florida I don't see in store near by me. Soo I'm giving them 4 star

Date of experience: January 12, 2025
Ohio
1 review
0 helpful votes
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Cute bag
January 22, 2025

My experience wasn't the greatest when it came to paying off my purchase. I tried to put in card numbers multiple times and trued to pay with PayPal and it just kept loading so I didn't like this at at. The merchandise was great no problem there. Just the customer service not good

Date of experience: January 12, 2025
Michigan
1 review
0 helpful votes
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Great and fast
January 22, 2025

Product came on time and in excellent condition as described

Date of experience: January 12, 2025
California
1 review
0 helpful votes
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LV bag purchase
January 22, 2025

As always, I enjoyed shopping at Fashionphile, whether at a store or online. The experience and service are alway exceptional!

Date of experience: January 12, 2025
Pennsylvania
1 review
0 helpful votes
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Madly in love
January 22, 2025
Updated review

I love this site. I'm addicted to it. Love the selection and discounts! Thank you!

Date of experience: January 12, 2025

I love Fashionphile!
December 20, 2024
Previous review

Love the selection! I ended up getting a pair of summer shoes, so I have to wait until spring to wear them :( but they're so cute and they were brand new! Can't wait!

Date of experience: December 10, 2024
Tennessee
1 review
0 helpful votes
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Finally!
January 22, 2025

My purchase was everything I hoped for. I'll definitely be a return customer!

Date of experience: January 12, 2025
California
1 review
0 helpful votes
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I decided to search for my bad on Fashionphile after previous good experiences purchasing high end bags -Gucci and LV. This one was hard to find and whenever they got one in stock, it seemed to go so fast so I knew I had to make a purchase quick. But that was also pretty frustrating because of me the purchase on a Friday and they don't ship anything over the weekend. So when I had change my mind that I wanted the better quality one I was completely stuck until Monday until apparently the shipping department who wasn't even working with decide whether or not I could cancel the order. It seems pretty ridiculous to me. That would depend on an entire department who is not even working. Your customer service agent should be a little bit more effective than that. When I receive the bag, I was disappointed because the photos were not clear enough to show the scuffing on the edges. Fashion file used to have better photo and transparency on condition. After this purchase, I don't know that I'll make another.

Date of experience: January 12, 2025