Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have always had a great experience with Fashionphile. I like that you can call and get a physical description.
The one thing I wish they would go back to is free returns on the site.
Shipping was fast and delivery was secure. A signature was required and the necklace is beautiful.
Item received was just as it was listed! No marks, item was clean and looked brand new
I was extremely happy with the quality of my product, very great customer service and overall great shopping experience.
It was a great experience. I would shop with them again. The quality of the bag was great.
Arrived with excellent condition. Love to purchase again from Fashionphile
The luggage tag seemed fine in the pictures and when I received it. It wasn't until I undid the buckle and put it on my bag that I noticed that the hole the metal peg goes in was torn and the leather strip is almost torn through. Too bad I cut the Fashionphile tag off.
Items listed properly. Great products. Great selection. Highly recommend. Hand bag I purchased for my wife was nicer than listed.
Locateding the bag I wanted and ordering it on the site was very easy and it was delivered with free shipping within two days. Great experience!
It was easy to find the bag I was looking for, and the updates on shipping and delivery were attentive and trustworthy. Love my new bag!
I've been looking at these sneakers since last year and I can't believe I got them on your site for a fraction of the price. They're in perfect condition!
I have bought several items from your site and everything has been amazing! The shoes I just purchased are simply lovely, so excited to wear them!
I am very pleased with my first purchase. It looks brand new. Timely delivery. I love the product and can't wait to use it.
I just received my new bag and love it! I always have such a good experience purchasing and selling with you all. Thank you for being such a wonderful site to explore for new treasures! My closet and I are so grateful!
Regarding specific questions I had, I received a well-written, thorough and professional response. I felt as if the representative really cared about helping me. I have made multiple purchases from Fashionphile and have high confidence in their authenticity of high value items.
I shopped, made my purchase and it arrived two days later. No delays, no issues. The product was exactly as it appeared on the website.
Super easy first time experience. I will be back!
The bag was in better shape than what I expected. Although I feel that I should have received a better offer for my trade in.
The luxury reserve process was very straightforward and easy. I made payments as I was ready to and once paid in full, I received my order within a week in the exact condition described. Couldn't be happier.
Happy with the timeliness of email notifications and how well the item was packaged. It felt like I was buying new! The item was as described. I love it and would buy from Fashionphile again in a heartbeat.
I paid for a second day delivery, never happened. Customer service only email is listed. All other high end luxury goods vendors have a phone number so customer can call right away if something is not right or just need help
Delivery was faster than other vendors and the product was as described. I am satisfied. Wpuls buy again.
Personal shoppers were on hand to help with all my questions. Bag came as described. Very happy with the entire service!
Unfortunately I had to pay custom duties & taxes when importing to EU otherwise I would shop with them often!
Item was received as described with fast shipping. I always have a great experience with fashionphile. I know I will receive an authentic item. This leaves me with a piece of mind.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

