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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Maryland
1 review
0 helpful votes
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Satisfied Customer
April 8, 2025

Very satisfied with my order. Received in excellent condition and exactly how the item was listed.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Fashionphile claimed that the high-value item I returned was "untampered with and properly packaged"… but empty. No unpacking photos. No documentation. Just an accusation that I didn't include the item in the return. What's strange is how quickly things unfolded. They had the package in their possession for three days before sending that accusatory email — and then issued a refund four days later without answering a single one of my follow-up emails. No explanation. No apology. Nothing. This wasn't the first time this has happened to me with Fashionphile. A similar incident occurred a year ago, which led me to significantly reduce how often I shopped with them. I only returned recently because a rare item popped up that I couldn't find elsewhere. Unfortunately, this second experience confirmed that something is deeply off. I documented everything, filed formal complaints, and contacted my bank. Only after multiple follow-ups did they quietly refund me — without acknowledging their mistake. There's clearly something broken — or deliberately shady — in how Fashionphile handles returns, especially for luxury items. And consumers deserve to know that. If you plan to return anything to them, take photos, get receipts, and prepare for the possibility of needing to defend yourself. The lack of accountability is disturbing, and I will not be shopping here again.

Date of experience: March 24, 2025
Rhode Island
1 review
0 helpful votes
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I dont know how anyone would authenticate this as a Chanel piece! I would like the $14.99 return shipping cost to not be deducted from my refund - This makes me rethink all your certifications of authenticity!

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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I love fashionphile!
April 8, 2025

I love fashionphile, they have a great selection, and they are authentic!

Date of experience: April 3, 2025
Kansas
1 review
0 helpful votes
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Love
April 8, 2025

I was a little nervous about about purchasing but it all went exactly as described! Very happy with my choice and experience!

Date of experience: March 29, 2025
Kansas
1 review
0 helpful votes
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I really like fashionphile
April 8, 2025

Very good and fast I will keep buying from them bcz I really like this app

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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The best place to purchase handbags!
April 8, 2025
Updated review

I purchased a YSL fanny pack, and it said excellent condition but I don't think the product was ever used. It was in perfect condition with dust bag and everything I paid about 40 percent less than what it is in stores. I have made multiple purchases and will definitely purchase again! Love this website and store.

Date of experience: March 28, 2025

Perfect Small Gucci handbag
November 23, 2024
Previous review

This bag is perfect looks brand new! I love purchasing from your site I am always shocked at the great deals I find and like new products!

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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So happy to snag this limited edition bag in such a beautiful color. This is a tiny scuff on the front that wasn't mentioned in the description :(

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Loving it!
April 8, 2025

For the price and good condition of the bag, I am very happy to added it to my collection.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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Perfect Item
April 8, 2025

Purchased a beautiful Gucci bag at a discount. It was in amazing condition. Fast shipping in a nice box that is packed very sweetly. I appreciate the free shipping as TheRealReal doesn't offer that.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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The item was listed as Giftable, but arrived clearly used. The box is torn, greased and wrinkled. The protective films are missing on parts of the hardware. And lastly the hardware is scratched.

Attempts to resolve this with support have failed, the mislabel appears intentional.

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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Gucci hat
April 7, 2025

I ordered the hat, I paid for the hat, they delivered the hat.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Package was great but…
April 7, 2025

I bought three items and condition and package was great but one of item's description (size) was wrong and I couldn't use it, so I have to return that item

Date of experience: March 28, 2025
Georgia
1 review
0 helpful votes
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Amazingly fast
April 7, 2025

Great experience! Fast delivery, great quality bag! Would buy again and recommend others to buy as well!

Date of experience: March 28, 2025
Canada
2 reviews
7 helpful votes
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Love it.
April 7, 2025

The bag was described as show worn, but it was much better than it described. It was more like excellent. Really happy with what I received.

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
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Fashionphile usually has a higher than average price in my opinion for secondhand bags but you definitely get what you pay for. The photos are accurate, the descriptions are accurate and there's a normal return policy. I find the ease and layout of the site to be a bonus as well.

Date of experience: March 28, 2025
New Jersey
1 review
0 helpful votes
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The prices are great and what's even better is the shipping time! I can't believe how fast you receive your items. I just ordered last night again and my items are already on the way already.

Date of experience: March 28, 2025

Fast delivery, nice packaging and good prices!
April 7, 2025
Previous review

Fast delivery, nice packaging and good prices!

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Happy
April 7, 2025

I didn't know what to truly expect. I don't shop high end items. I am so happy and it was money well spent! I will buy here again.

Date of experience: March 28, 2025
Maine
1 review
0 helpful votes
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Nice bag
April 7, 2025

Requiring customers to leave a review just to confirm they've received their order isn't ideal. The bag itself is nice, but there's a noticeable gouge on the front leather that wasn't mentioned or shown in any of the images when I made the purchase, which is disappointing.

Date of experience: March 28, 2025
New Hampshire
1 review
0 helpful votes
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Nervous
April 7, 2025

Took my payment then I didn't hear a thing until I called six days later and was told they were working on it. Customer service was very. The next day I received email that UPS was delivering on Monday march 24th however, not delivered until March 25.
Bag is beautiful.

Date of experience: March 28, 2025