Fashion Nova

Fashion Nova is the most unreliable company I've ever ordered from. They constantly push these huge promotions to lure people in, but the moment you place an order, they can't keep up with the supply and demand they created themselves. On top of that, they false advertise "One Day Shipping" just to get you to check out faster—but it NEVER arrives in one day. I've paid for One Day Shipping multiple times and not once has it shown up on time. Instead, every order has an "exception," which basically means they took my money and didn't deliver what they promised. This isn't a one-time mistake; this has happened 4-5 different times, which proves they know exactly what they're doing and just don't care. They refuse to refund shipping properly and try to push store credit like that fixes anything. Their customer service is useless, their logistics are a mess, and the company is misleading customers on purpose. I'm done ordering from this scam of a brand.

Very disappointment with your refund policy and my recent return experience. This was my first time ordering from Fashion Nova, and unfortunately, it has not been a positive one. I was unaware that refunds are not issued back to the original form of payment and that customers are instead limited to receiving store credit. Had this been clearly communicated prior to purchase, I would have reconsidered placing my order. It is extremely frustrating to be stuck with merchandise that does not fit and a gift card for items I am now hesitant to purchase. A more transparent and customer-friendly refund process would make a significant difference, especially for first-time buyers. I hope you will consider reviewing how your return policy is presented and possibly re-evaluating the policy itself. Clear communication upfront helps build trust with customers. Sincerely,

I am a frequent shopper on this website. Recently, I purchased 3 dresses. When I received the package, 2 of the dresses were missing from the order. I contacted customer service, and they took a while before they replied. They stated that they shipped my items and it's their right to deny a refund or replacement, stating that an irregular or excessive history involving worn, altered, laundered, damaged, or missing items. Where is the record of this? There was only one other similar incident a couple of years ago, where I also did not receive an item. They suck! They make no accommodations for customers responsible for keeping them in business. I wish I could give zero stars!

I ordered genuine leather jacket, as soon as l got it it had terrible smell. After researching l found out it's due to poor leather maintenance. It smelled like dead cow. Even though l submitted refund that allowed me to return item from dubai in span of 1 month, the company didn't accept my refund even though l had their mail allowing me to return it due to that date. Horrible, unfair treatment towards customers. They scammed me for 250$

I have been a Fashion Nova customer for years and this year alone I have spent over $3,000 with them, so I am not just a casual shopper. Honestly, it is a love-hate relationship. Some pieces are decent quality and last, but others rip or fall apart after only a few wears. Shopping here is always a gamble. Their biggest flaw is pants sizing. They are not short-girl friendly. I am 5'3" and even their so-called petite options are still long. Because of that, I am limited to shorts and dresses, which does not work in winter. It feels like they design only for taller women, which is really disappointing because they do have cute matching sets. Customer service is where the frustration really sets in. It is nearly impossible to reach them. The only reason I finally got a working contact was because my delivery carrier gave me *******@fashionnova.com (and you are welcome, because you will not find that listed anywhere). Even then, dealing with them is exhausting. They only give you 14 days to report damaged items and refuse to make exceptions. When I placed over an $800 order, I found a damaged piece that was not even eligible for return. There was no explanation, just a flat refusal. Also be aware that any return is for store credit only, not an actual refund. On top of that, Fashion Nova never posts the negative reviews I have submitted, which is very telling. If you shop here, make sure to read the bad reviews, not just the good ones, because that is where you will see the real patterns. Bottom line: Fashion Nova has trendy styles and constant sales, but quality is inconsistent, sizing is unrealistic for shorter women, returns are store credit only, and customer service is one of the worst I have dealt with. Be cautious, and only spend what you are prepared to lose.

I ordered a couple of dresses and received them on 30.10. One dress was defective, and I made a defect claim on 31.10. I received a confirmation of the claim. They answered me 30.11 "we can not proceed with this request as the claim has to be made within 14 days of delivery"?!?!?!?!?!?! I sent you the claim the next day after the delivery. I have sent them 4 emails ever since, no answer... I have now asked my bank to revoke the payment. I will tell all my artist and performing friends to never order from them. I will make a TikTok as well, as they are literally scamming!

I'll start by saying that I've made more than 75 purchases from Fashion Nova since 2018, and I have proof to back that up. Recently, I placed an order worth $440, which I never received. I contacted their customer service, and Fashion Nova told me that it wasn't their problem and that they aren't responsible for a missing package. However, in reality, the merchant is responsible for the order until it is received by the customer. If the package is not received, the merchant must refund the customer. Since they made no attempt to help me, I contacted the Consumer Protection Office in my country (Canada). They advised me to contact my bank and file a chargeback request, which I did. After that, Fashion Nova reached out to me, suddenly claiming they wanted to help, but since there was already an active chargeback request, they said there was nothing they could do. Now, I placed another order afterward, and I received it yesterday. My order was missing one of the sets I purchased and instead included a pair of boots — which I never ordered at all! I contacted customer service again, and so far, I still haven't received any response from them. I'll probably have to contact my bank again to dispute the missing item. This is theft, Fashion Nova! See the photos below. The item I originally ordered was a pants and top set, but instead, I received a pair of boots!

Simply a rip off and try to hold on to your money. Hate them. Cassandra Chambers Fairfield, California