Fashion Nova is the most unreliable company I've ever ordered from. They constantly push these huge promotions to lure people in, but the moment you place an order, they can't keep up with the supply and demand they created themselves. On top of that, they false advertise "One Day Shipping" just to get you to check out faster—but it NEVER arrives in one day. I've paid for One Day Shipping multiple times and not once has it shown up on time. Instead, every order has an "exception," which basically means they took my money and didn't deliver what they promised. This isn't a one-time mistake; this has happened 4-5 different times, which proves they know exactly what they're doing and just don't care. They refuse to refund shipping properly and try to push store credit like that fixes anything. Their customer service is useless, their logistics are a mess, and the company is misleading customers on purpose. I'm done ordering from this scam of a brand.
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Fashion Nova Reviews Summary
Positive Highlights
- Some clothing items are considered decent quality and last through multiple wears.
- The website offers a wide selection of trendy styles, including matching sets.
- Frequent promotions and discounts are available to customers.
Negative Highlights
- Paid expedited shipping often fails to arrive on time, with orders marked as exceptions.
- Refunds are typically issued as store credit instead of the original payment method.
- Customer service is slow to respond and often unhelpful in resolving issues.
Most commonly discussed topics
The most helpful reviews behind these summaries
Very disappointment with your refund policy and my recent return experience. This was my first time ordering from Fashion Nova, and unfortunately, it has not been a positive one. I was unaware that refunds are not issued back to the original form of payment and that customers are instead limited to receiving store credit. Had this been clearly communicated prior to purchase, I would have reconsidered placing my order. It is extremely frustrating to be stuck with merchandise that does not fit and a gift card for items I am now hesitant to purchase. A more transparent and customer-friendly refund process would make a significant difference, especially for first-time buyers. I hope you will consider reviewing how your return policy is presented and possibly re-evaluating the policy itself. Clear communication upfront helps build trust with customers. Sincerely,
I am a frequent shopper on this website. Recently, I purchased 3 dresses. When I received the package, 2 of the dresses were missing from the order. I contacted customer service, and they took a while before they replied. They stated that they shipped my items and it's their right to deny a refund or replacement, stating that an irregular or excessive history involving worn, altered, laundered, damaged, or missing items. Where is the record of this? There was only one other similar incident a couple of years ago, where I also did not receive an item. They suck! They make no accommodations for customers responsible for keeping them in business. I wish I could give zero stars!
I ordered genuine leather jacket, as soon as l got it it had terrible smell. After researching l found out it's due to poor leather maintenance. It smelled like dead cow. Even though l submitted refund that allowed me to return item from dubai in span of 1 month, the company didn't accept my refund even though l had their mail allowing me to return it due to that date. Horrible, unfair treatment towards customers. They scammed me for 250$
I have been a Fashion Nova customer for years and this year alone I have spent over $3,000 with them, so I am not just a casual shopper. Honestly, it is a love-hate relationship. Some pieces are decent quality and last, but others rip or fall apart after only a few wears. Shopping here is always a gamble. Their biggest flaw is pants sizing. They are not short-girl friendly. I am 5'3" and even their so-called petite options are still long. Because of that, I am limited to shorts and dresses, which does not work in winter. It feels like they design only for taller women, which is really disappointing because they do have cute matching sets. Customer service is where the frustration really sets in. It is nearly impossible to reach them. The only reason I finally got a working contact was because my delivery carrier gave me *******@fashionnova.com (and you are welcome, because you will not find that listed anywhere). Even then, dealing with them is exhausting. They only give you 14 days to report damaged items and refuse to make exceptions. When I placed over an $800 order, I found a damaged piece that was not even eligible for return. There was no explanation, just a flat refusal. Also be aware that any return is for store credit only, not an actual refund. On top of that, Fashion Nova never posts the negative reviews I have submitted, which is very telling. If you shop here, make sure to read the bad reviews, not just the good ones, because that is where you will see the real patterns. Bottom line: Fashion Nova has trendy styles and constant sales, but quality is inconsistent, sizing is unrealistic for shorter women, returns are store credit only, and customer service is one of the worst I have dealt with. Be cautious, and only spend what you are prepared to lose.
I ordered a couple of dresses and received them on 30.10. One dress was defective, and I made a defect claim on 31.10. I received a confirmation of the claim. They answered me 30.11 "we can not proceed with this request as the claim has to be made within 14 days of delivery"?!?!?!?!?!?! I sent you the claim the next day after the delivery. I have sent them 4 emails ever since, no answer... I have now asked my bank to revoke the payment. I will tell all my artist and performing friends to never order from them. I will make a TikTok as well, as they are literally scamming!
I'll start by saying that I've made more than 75 purchases from Fashion Nova since 2018, and I have proof to back that up. Recently, I placed an order worth $440, which I never received. I contacted their customer service, and Fashion Nova told me that it wasn't their problem and that they aren't responsible for a missing package. However, in reality, the merchant is responsible for the order until it is received by the customer. If the package is not received, the merchant must refund the customer. Since they made no attempt to help me, I contacted the Consumer Protection Office in my country (Canada). They advised me to contact my bank and file a chargeback request, which I did. After that, Fashion Nova reached out to me, suddenly claiming they wanted to help, but since there was already an active chargeback request, they said there was nothing they could do. Now, I placed another order afterward, and I received it yesterday. My order was missing one of the sets I purchased and instead included a pair of boots — which I never ordered at all! I contacted customer service again, and so far, I still haven't received any response from them. I'll probably have to contact my bank again to dispute the missing item. This is theft, Fashion Nova! See the photos below. The item I originally ordered was a pants and top set, but instead, I received a pair of boots!
Simply a rip off and try to hold on to your money. Hate them. Cassandra Chambers Fairfield, California
I was a little skeptical at first but im glad i ordered this dress!
I love Fashion Nova! They are so fast, always on time... my jeans fit me very good!
So I made a big no no. I ordered from here before I read the reviews on this site. Maybe a good thing because if I would have, I never would have ordered. Most reviews I read stated that they ordered and received a confirmed order email but never received the clothes they ordered. Some went as far to say that they got a email saying that the clothing was on the way but then they would later be told that it was out of stock or that they couldn't find the package. So after I read the reviews I was in fear but also ready to share my bad story with the rest of you all. I received a email the night of my order (April 27th 9:31pm) I received a email saying that my order shipped the next day (April 28th 4:48pm) Got off of work yesterday (April 30th) and the package was here! I couldn't believe it! Shocked. I'm not sure if they got it together after so many horrible reviews, but I'm pretty sure that is the fastest delivery (outside of Amazon prime) that I have ever received. I only give 4 stars because the clothes were just ok. Not horrible quality but not the greatest. I will use the site again... maybe only buy when there is a sale.
Dispite the previous reviews, I have been a loyal customer for fashion nova for years and have not been disappointed with the service and/or shipping what-so-ever. I follow them on Instagram and love that they host promotions for their customers. The items I have received have always been delivered in a timely manner. If I ever experienced a problem, customer service was more than happy to accommodate me and my products to ensure I was getting exactly what I ordered. I was very surprised to hear some of the reviews because I have not experienced any issues. I am very pleased with my products (especially for the price) I hope that anyone looking to purchase through fashion nova can take my review into consideration.
First off, Fashion Nova has the most trendy styles out there. Their clothes fit me perfectly! Because of this and their excellent customer service I will forever be a faithful customer of their brand. My items always arrive on time and the few times I've had questions and called in the reps have been courteous and respectful. Love Fashion Nova!
Ordered the Fuzz Keychain in Light Grey and could not be happier! Looks just as good as the expensive ones you see on Instagram :) Now I want one in every color!
Just received my order it came super fast! Love the shoes can't wait to order more
I bought something three month ago and still don't get it, it tells me that my adress is invalid but I already bought in the site with the same adress and get my stuff (waited 1 month but I recieved it).
THE WORST SHIPMENT SERVICE EVER! I hope the brand will drown.
Fashion Nova works on maintaining relationships with their loyal customers. I love their clothes and shoes and I will continue to do business with them
For those of you who love to shop at Fashion nova, BE CAREFUL. I placed an order on March 28 & the package was never shipped to USPS. They basically cancelled an order that never existed because if it did, USPS would've been responsible for it. On top of all the unprofessionalism, they gave me back $99 when I originally paid $148.74. I've been calling them & no answer.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected].
After my last order turned out to be a mess I was able to get help from Nataly who went above and beyond to help me get things right. I decided to give fashion nova another chance and I got all of my 5 items that I ordered and all the correct sizes. I was able to use my store credit, my gift card, and also a few days expired coupon! Things may happen when dealing with online ordering but Nataly's amazing help and great customer service is the main reason I was willing to give it another shot! I'm very happy with my order and deliver! I cannot wait to wear my new clothes!
After a long process of emails. Bummed it took so long but so I'm happy they fixed it. Hope they continue to help all their customers this way from now on.So very happy with this company again. Thanks to Nataly she helped make up for it by also gifting me a gift card along with 20% discount on top of sending me the proper item.So i just recived really beautiful sandals and earrings too from Fashion nova recently so im happy. There products are beautiful. Thank you Nataly.
I was so upset that I made a lot of spelling errors. I ordered two size 15 jeans, but they made a mistake an sent two size 13 jeans. Now I have to pay shipping fees because of their mistake. UGH!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected].
I loved ordering from fashion nova until I realized the scam. They charge you for things they don't have. Twice they sent me an alert of an item in stock. I purchased it and when the package came one of the items are missing. Once I brought 4 items at different times. I paid shipping independently. They charged me shipping for each and placed all my items in one package.One of the items once again was missing. I spent a whole week back and forth with emails. No resolution.Im letting PAYPAL take care of. Don't trust the system it may say it's in stock but it's not. They will charge you then give you a hard time to get your money back. I gave fashion nova a week to solve this matter. They didn't care about the faithful buying customer. So I will help the next customer from this trap
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected].
I'm so disappointed that it's resulted in me having to write this negative review, because I genuinely do like fashion nova clothes, however what I experienced with my latest order is just not acceptable, and shows the company in a really bad light.
I placed an order, and about 10 days later (international shipment, so time span was not a concern) I received an email from fashion nova, stating my order had been successfully delivered. Immediately I was concerned because I wasn't at home at that time to receive any parcel. I needed to know where they had delivered my parcel to. I sent an email enquiring to the whereabouts of this parcel, as the tracking information didn't provide an address. I was told that it was delivered to a neighbour (instant alarm bells). I responded, asking which neighbour was it delivered to, because I have a whole heap of neighbours, and the ones next door, said they didn't have it. I was told that they couldn't tell me where the items where left, and that fashion nova have done their bit, because they have successfully fulfilled the order. Well no you haven't because you basically delivered my purchase anywhere, and couldn't tell me where it was, so I could go and find it.
After knocking on 7 neighbours doors, still with no help from this company, I finally located my order. I shouldn't have to do this, and fashion nova took no responsibility to even get in contact with the company they pay to deliver their shipments to get a delivery address. This information should and will be on their records. But fashion nova have their money including the $15 delivery charge, so they don't care!
Going through the items I realised that some of the jeans I ordered are not included, instead they included a completely different pair which looks nothing like what's on their website. I again contact fashion nova giving photographic evidence. I was told that I could send the items back for credit, but Fashion nova will only cover up $10 for shipping (alarm bells again). I'm based in the UK, so it's going to cost more than $10 (£7) to ship the items back to the USA. It's even more insulting that Fashion nova charge $15 for international delivery, but only want to give you a fraction of this when they have made a mistake. Its obscured that this organisation expect you to pay for their errors, whilst still taking you money.
I'm based in London, and I've never dealt with an organisation that lacks so much integrity when it comes to dealing with their customers. I understand that Fashion nova is a small company that is growing rapidly, but they need to understand that it's the customers that are making the company a success. They need to understand that if the product is good and price is good, but the service and business ethic of the company don't stack up, they will experience a faster decline.
I'm not sure if the company owner Richard Sage is aware of how the customer service of this business is operating, but I will make it a mission for this to be acknowledged. I can't take injustice of any form, and this is what I and a lot of valued customers are dealing with. Fashion Nova has a lot of people endorsing their company which is great, but we have to remember that the people that are endorsing this organisation are not real customers, there are sponsors. They receive free items or cash rewards for their endorsements, while we the true customer suffers! It's not right.
I would like Fashion nova to acknowledge this, and rectify the issues stated above, because I will take to social media in a big way to let people know wheat to experience, and they purchase from this company at a risk!
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected].
I love fashion nova and have been ordering their clothing for a while. However, the last couple times I have ordered, I have received my order 5 days later when I was suppose to get it in two days. I have ordered clothing for a vacation, but I could not even bring it with me because it was delivered to my house late, while I was gone. This has not only happened to me, but my friend as well. She ordered a dress 5 days ago and still has not received it. We pay $6.00 for two day shipping and we should get it in two days. If this continues, my family, friends and I will not buy from here anymore.
Hi Denine,
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. While our company has been experiencing amazing growth, this unfortunately comes with system delays while we try to keep up with our growing customer base. We value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I first ordered a dress a few months ago. Arrived on time and with no issues. It was white and looked great and then i put it on. Incredibly see-through material. Returned it for store credit and then purchased a jacket a few days ago. The jacket arrived and it is incredibly poorly made with strings hanging off the jacket sleeves and the words stitched on the jacket were completely illegible because of the poor stitching. Very, very thin and smelled terrible, a very plastic-y smell. Will not be ordering again.
Hi Jay,
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. While our company has been experiencing amazing growth, this unfortunately comes with system delays while we try to keep up with our growing customer base. We can assure you that we are working hard on fixing this in order to provide a better shopping experience.
Please email us at [email protected] to get this taken care of. We appreciate you for addressing this issue and helping our company improve.
We look forward to hearing from you.
I just ordered from Fashion Nova for the first time March 27th. I have so far appreciated the level of online customer service I have received thus far. I received my tracking number which has not yet populated but faithful it will. I really hope from what I have read on here that I will not receive the unfortunate experiences some of these ladies were given. Please don't disappoint Fashion Nova!
The reason I made it three stars and not lower is because their clothes are amazing... The only thing that I had a major problem with was their customer service representative. They did not help me at all nor were they remotely empathetic about my situation. I first contacted them when I couldn't track my package after four or five days, to which they said they would try to see what is happening. For six straight days afterward, I kept asking them what was going on to which they said they were still in the process of contacting their international shipping department... As if it would take that long to contact your own company's shipping department. Just as I lost all hope and thought that I was scammed, my clothes were in my mailbox, just a couple days late.
Still, I would consider shopping from this website a risk, because if you have a problem they probably won't be able to help you. However, I will still order from this place, just not in large quantities just in case something does happen and my shipment gets lost, because I asked what would happen if THEY lost my shipment, and they said I would have to file an affidavit... What kind of retail company makes their customers go to such legal extremities even though it's not their fault in any way?
I have never been one to post negative commentary online however, I have to make public the extreme lack of customer service I've received dealing with this company. I placed an order over a month ago, I have yet to receive the package. The package had the incorrect address, so it just bounced around from one post office to another. I contact both the carrier and Fashionnova regarding this matter, to no avail. I've called on numerous occasions and the phone just rings, I've emailed and the representatives are of no assistance. The last person who emailed me was not only not helpful but very rude. I am so disappointed and ask that you be aware when dealing with this company. I am a repeat customer and find it awfully insulting to be treated in this matter when all I'm asking for is to receive a package that I paid for.
Hi Kyndall,
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. While our company has been experiencing amazing growth, this unfortunately comes with system delays while we try to keep up with our growing customer base. We can assure you that we are working hard on fixing this in order to provide a better shopping experience.
Please email us at [email protected] to get this taken care of. We appreciate you for addressing this issue and helping our company improve.
We look forward to hearing from you.
Business Highlights
General
- Year Founded: 2006
- Target Gender: men, women
- Target Age Group: 19-25, 26-45
Shipping
- Shipping Cost: $6.99
- Free Shipping: sometimes
- Free Shipping Detail: for orders over $76
Returns
- Return Policy: free
- Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
- Restocking Fees: no
Sustainability
- Sustainability Score: [object Object]
- Recycling Program: no
Product
- Style: general, casual, evening & party, swimwear
- Body Fit: regular, plus size
- Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)
Customer Service
- Support Channels: email
- Support Email: [email protected]
Payment Options
- Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
- Buy Now Pay Later: Zip Pay, Afterpay, Klarna
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at [email protected].