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Fandango is by far the worst streaming service I have ever encountered. I'm now missing 2 episodes of a season purchase I made. Their only response is "we'll send this matter to the higher ups." Never again will I deal with these grifters. They LOVE to take your money and DENY you what you paid for. This place should be investigated for theft.
I was charged double when I hit pay, never received my tickets because the email on file had a typo, and couldn't reach customer support through their website chat at all. I only managed to find a phone number elsewhere. When I finally spoke to someone, I was denied a refund simply because I called after the movie ended — despite the fact that I never received the tickets and was overcharged. Very frustrating experience and zero accountability. I will not be using Fandango again.
I don't recommend using this company, I have had one encounter with this third party company to see a movie and on the night of the movie I had a medical emergency and was unable to make the movie. So I contacted Fandango and they refused to give me any relief to see a movie or refund. Fandango stole my money this company is a THIEF! I will never recommend or ever use them again.
I have an old-style Fandango gift card for $25. It was a B-day gift from my family years ago. My wife wants to see a movie before it is removed from the theaters. I went to Fandango and used it to find the movie and times. I tried to purchase tickets, but Fandango kept telling me that my info was not correct. I called the number on the card, but it was no longer a good number. It did give me a new number to call. The customer service person (not much help from them) sent me an email and wanted me to take pictures of the front and back of the card, which I did. It was going to be 3 to 5 weeks before I would receive a new digital card. I need to use the card this week. I was told that they would put a rush on my request, but it would still take 3 to 5 days. I was NOT given any case number. The lady hung up without giving me the case number (I had no idea about a case number until my 3rd call to them). I called back, and since I did NOT have the case number, we had to start over with the pictures of the old card Emailed to them. I then had to call back a 3rd time. This time she told me about a case number. I do NOT understand why Fandango can NOT just issue a digital replacement right away. Seems to me that Fandango does NOT care if I get the card or NOT. They got their $25 many years ago. What is so hard about treating your customer the way you would want your Mom & Dad treated? I am 78 years old, and it has been many years since I went to a movie. I would guess I will never go to a theater again.
I ordered tickets to go see The Long Walk 2 10 days in advance via Fandango for a 3:20pm showing. However when I got there the theater mgmt made me aware that Fandango should have reached out to me to let me know that the movie time was CHANGED a whole HOUR earlier (2:10pm). Fandango customer service "escalated" my issue and I was given a 3-5 business day resolution. It's now been 6 business days and still no word. Do NOT buy from Fandango - they do not value their customers.
Like everyone else I hate this company. The prices were higher than buying at the theatre and they add a "convenience fee" per ticket. Bottom line is tell everyone you know to stay far away from this rip off company.
By the way, you can't redeem the gift coupon or purchase tickets at the theatre. You must go online and pay higher prices and convenience fee.
Paid for tix, did not get confirmation via email. Spent over 30 minutes on hold with Fandango customer service. The representative finally sent me confirmation and the abruptly disconnected me. Will never use Fandango again
Received this as a gift, would never purchase. Gift card code does not work, contacted support almost a month ago and still have an unresolved issue. All they tell me to do is wait and transfer me around.
Save yourself the headache of dealing with this business! They steal your money! I doubt they'll be around much longer anyway.
I received a gift card on this, I tried to add it to the website, there is a convenience fee of 1.75 for each ticket, also my gift card started with 6006, and the website says that it cannot process any of this gift card starting with 6006! I went to the movie theater and told me that I can redeem this online only!
Terrible, waste of money.
I had to take my husband to the hospital and it was the day before when we planned to go to movie. I called 12 times and finally got up at 6:00am and got through. The lady was rude and obnoxious and would not refund my money. They steal your money and have horrible customer service!
I paid for tickets on-line and never received them. They make it impossible to contact them after they steal your money. Stay away from this company. They are nothing but thieves.
Received a fandango gift card for Christmas for a movie and dinner. Firstly they don't have any option to check for discounts that I do qualify for if I were to purchase at the door, And secondly the gift card is a set amount of 25 dollars. On top of the price of the tickets they add a "convenience fee" of 1.50 per ticket. Which was just enough to push over the 25 dollar limit. I had to use a card to pay $1.96 I think it was. 25 bucks should have been more than enough to buy 2 tickets to a movie.
Fandango is a ripoff. And using their website was not convenient at all considering i had to re-enter all of my information 2 times before it went through. It would have been more of a convenience to throw this damn gift card away, gone to Cinemagic and bought it outright at the counter.
Will not use again.
I ordered 5 tickets to Star Wars for an 11:00am showing. The confirmation email was sent to me at 3:53pm! Almost 5 hours after the movie had started. When I used the online chat to ask for a refund, they said they couldn't because the movie time had already started. I would have to wait 3-5 business days for Corporate to process the refund. It has now been 10 business days, and no email. I then called and waited over an hour for a customer service rep. To tell me they are backed up and there was nothing she could do for me. Fandango sucks! We need a class action suit! They are ripping everyone off. DO NOT USE FANDANGO! IT'S A SCAM!
Bought tickets, they sent the to a different email. Never saw the email until too late. Emailed them. They never responded. We will never use Fandango again.
Received this as a gift, would never purchase. Every ticket redeemed has a three dollar fee that is taken off the balance. Tried buying tickets last night without luck. Was on hold for over an hour for customer support. Went on line this am to see if a low balance was the issue - no. I have a 18 dollar balance. Like i said, a rip off
This is the most frustrating gift card to ever use and complete wast of money. Their site wasn't working, so took me. 30 minutes finally buy the tickets then they charge you a $7.50 convenience fee to use their gift card on their site? Vey deceptive and money hungry. Will never buy or use fandango again. They need to look at how they do business.
I purchased tickets for our local theater. Upon entering the the theater I find that I cannot use fandango tickets there. Paid for tickets n when I got my charge card both charges r on it. The theater n fandango. Called fandango waited 30 minutes no answer n left a call back number. No call. Emailed no response. Called the next day n waited 1 hr. N 30 minutes n still waiting. Unbelievable. Would not recommend them to anyone besides tickets r more expensive through them.
The theater had no heat and Fandango would not refund my money. Fortunately the theater refunded the ticket price. The service charge was a different story. I was on hold for over a hour and a half to be told no we don't refund. I have appealed to paypal. I will never use it again.
I cant even view the movie times, because of the movie advertisement popping up every second. Im not using fandango anymore. They suck.
I picked the wrong theater and when I went to get the tickets refunded (you will lose the 'convenience' fee) the site couldn't complete my transaction. I tried this about 5 times from different devices and over the course of a couple of hours so I believe it was intentional. After being on hold waiting for the chat agent for approximately 32 minutes. I had a short exchange where I was told to expect a confirmation email on my refund. Now 30 minutes later I do not see it in either my account or email. The chat agent was polite and efficient, the reason for my review is that the owners and managers of this company feel that this poor level of customer experience is acceptable. The support site says it is Oracle. My company uses it and the IT guys find it hard to keep going. Maybe that is the root issue. No matter, do not use this site if you can avoid it.
Tried using the Fandango App... It started out OK, picking the movie, time and date. Put in my gift card number. Picked seats... Got no confirmation on site or in my email... yet my card balance applied the purchase. No idea where the ticket confirmation is and if I even officially completed my order. App needs a major work over!. Now on phone trying to reach a human being. Been on hold 12 minutes already and still waiting.
Using Fandango is a joke... can't wait to complain to the BBB about this poor customer service Tried to use there site to get a refund... anytime you click on the button it doesn't work.IT never seems work in the customers favor... only for Fandango.
I personally work in customer service so i understand both sides, however I was having trouble ordering tickets online and waited for assistance for over 40 minutes to be told i had to try another theater or another day to reserve. With no way to help me make a purchase.
Will likely not use fandango in the future!
Decided to try there service as they promised a free poster. When they later included their shipping and handling, the fee was worth more than the poster itself.
