FanaticsReviews 3,951

Fanatics STOLE MY MONEY. I originally ordered a windbreaker that didn't fit. I had the choice of getting a full refund (including shipping) in the form of an e gift card or get a refund to my original form of payment excluding the shipping costs. I chose the e gift card and ordered a hoodie. Unfortunately, the hoodlie was extremely poor quality and the team letters didn't line up correctly. I decided I didn't want to deal with this company anymore, therefore, I returned the hoodie and asked for a credit to my original form of payment, knowing I would have to eat the shipping costs. Today, they informed me through email that I was getting an e gift card and it is HALF the cost of the hoodie. This is another site with no customer service phone number and when you try to get information through the chat feature you get the run around with no real answers. So basically, Fanatics is STEALING MY MONEY and I have no recourse. I wish I would have seen the reviews before I ever ordered from this place.
UPDATE: I tried to message Fanatics based on their response to this review. Once again, I was not able to have any contact with a real person through their site. The chat feature just directs you to canned responses and says all agents are busy... every single time. I also responded through Sitejabber and there was no response. If you want team merchandise, pay the extra cost through your college book store or brick and mortar sporting goods store.

So on November I bought a MENS dodgers champs edition hoodie size medium which was suppose to be a gift for my brother for Christmas. When it arrived I didn't take much notice wrapped it up and that was it. On Christmas Eve when I handed him his gift he opened and we were surprised it was very small. I checked the tag and look back at my order making sure it was the correct hoodie and size I had ordered. It was! Yet the sweater was basically like a small in females. I said no problem I'll keep it for my self and order you a new one. Maybe it was just a production mistake since I've ordered plenty of gear before. On That moment I ordered him a new hoodie and shirt size medium hoping it was just a production mistake. I just opened it right now and it's basically a small! This is so frustrating, so is medium in men's now a small for females? Here's the worst part customer service is horrible. I'm texting an automated machine, their is no number for me to call. Then I finally get to message a person and I just get the return fee deducted, am I suppose to be excited that they waived my fee... worst website to shop.

Fails to take fraud protection seriously. Does not cooperate with investigations of criminal activity perpetrated on their site.

Got some help from their live chat (they said it was a real person) who said if I called their 877 number I COULD do a simple ‘exchange' (size issue) and they would honor the first price I paid (had discount code) but when calling the gal said ‘no and I don't know why they told you that' then when I was asking another question she hung up on me! Items are fine but be SURE about what you're ordering because exchanges and returns will cost you. While they will provide you a label, they deduct $10 from your refund.

To save Fanatics money I included two returns in one box and put them in separate packing with separate airbills so there wouldn't be any confusion. They only credited me for the return on the outside of the box and just kept my other return and my money. I have tried chatting on line but that is fake, I have called customer service twice and help on for over an hour and got disconnected, and I wrote a letter enclosing copies of both airbills and everything they needed to credit my card but they have ignored me! DON'T SHOP ON LINE WITH FANATICS

Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.

If there were a possibility to give Fanatics zero stars, I would. I ordered a sweatshirt from the Fanatics Air Force page. The quality was poor. Then, I had to return it and was ONLY refunded half of the amount I paid. In addition, there is NO way to contact the company via phone or email to rectify a situation. Never again will I utilize this company.

I ordered a jersey set. It said Jan 5th for delivery. Its jan 7th and nothing came. I put in my order number, and that shows 2 shirts I did not order, were delivered in December! Then when I hit order details, it tells me to put in my order number, then that says I have no order! I emailed 2 times both no responce. I am NOT pleased.

Wanting to surprise my husband with saints gear I've spent around $200 this year on shirts and a jersey that never come with care instructions and literally MELT OFF IN THE DRYER. Why the $#*! would i want a shirt if I can't properly launder it without destroying my purchase? Ruined fathers day and Christmas. DON'T BUY FROM HERE. Doesn't matter if it's an expensive jersey or a shirt on sale, the lack of quality is the same.

Ordered a Lady's medium sweat shirt. Got a sweat shirt that must be sized for a kid. And even worse the clothing smelled like vinegar. COME ON REALLY!

Fanatics.com has been a horrible company to work with. They took my money for my order on December 2nd. I was told to expect delivery on Dec 18th. It has never arrived. I check with the tracking number and it shows that the item is in Carrollton, Texas. It kept saying that FedEx was having difficulties getting deliveries out on time. It has apparently never shipped from the third party seller. It still says that I should expect delivery on Dec 18th. FedEx tells me that I need to check in with the company. So I have been trying to get a hold of someone from Fanatics for several days. Their website is difficult to find a way to get a hold of them. I tried to put my complaint in on their site and it wouldn't let me. It keeps sending me to the tracking which still says I should expect delivery on Dec 18th. They are apparently also having issues with phone service so they tell you to use this method which isn't working. My husband tried to call yesterday and was told by an automated service that he would receive a call back in 55 minutes. Of course, we never got that call back. He got through today after 37 minutes of holding and someone who sounded like they were answering from home (he could hear children in the background) hung up on him. HORRIBLE customer service! I want my item or I want my money back. This is ridiculous from a company that is international. I expected so much more. I will never order from them again.

I am still waiting for items that were guaranteed to deliver by 12/22. In addition, an item was not available, the transaction was cancelled without me being notified, and the money was returned to a gift card that I had already thrown out. I spent over an hour trying to resolve this issue on Christmas Eve, thought it was all set, and yesterday received an email that the money was put back on the gift card that is in the garbage. I am on hold again. I wish this company did not have a monopoly on sportswear because it allows them to treat customers like this and get away with it.

I ordered a Christmas present for my son on Nov. 5. Still haven't received it and they can't tell me where my package is. Terrible customer service!

As most of you writing these reviews, I am truly a disappointed fan/customer in the level of quality of the items that I received today. The logos, names are already fading and I JUST GOT IT TODAY! (I wish I could attach pictures to show you). I cannot even describe what I received; the quality is downright horrible and i do not even know how they let this out the warehouse. To make matters worse, I phoned their customer service (2 hour wait, nice that they had the call back feature - Only positive so far). I was contacted back, the lady was helpful, asked for my name and then the call disconnected... she did not even bother to call back... LOL. I had to go and call their customer service line again (now a 3 hour wait.)... :\ So thats where I am at... will write another review to let you guys know what happened... but I am literally at a loss of words. BTW Shipping was about 4 weeks late. :)

I placed several orders from Fanatics during December, and I got all but one. Both Fanatics and FedEx say the item was delivered December 9, but I never got it. Due to their many warnings about FedEx delays, I gave them until the first business day after Christmas for it to arrive, but still no package. And here I paid almost as much for shipping as I did for the items! And there is no way to speak to anyone at Fanatics to complain/sort it out--the "virtual assistant" is useless! I thought I had found a decent place to buy fan gear, but now I don't think I'll ever order from them again.

Placed a Christmas order for a new york knicks jersey... no ones buying these pathetic losers' jerseys and FANATICS had the AUDACITY to tell me it was coming MARCH 9,2021 hahahahah what a joke! Said the warehouse doesn't think they'll ship it until February 26th, 2021 on a December order for a KNICKS jersey... SMH you people are $#*!ing scam artists! I hope you're webbing silk from spiders in the amazon to make this thing because nothing else makes sense... ABSOLUTELY CRIMINAL ACTIVITY coming from this site. Law suits will be made I'm sure of it, stay away from these posers! I will never buy anything from these Jerk offs ever again! Happy holidays you crooks!

On December 8, I ordered the jersey from my daughter's favorite baseball team as one of her main Christmas presents. I live in a rural area and there is no home delivery of mail; everything goes to a PO Box, although the street address is used by UPS for its deliveries. I used the PO Box address when ordering the jersey. NOTHING in the website said that PO Box addresses couldn't be used. On December 23 I got an email from fanatics.com: (1) saying that the shipper (OnTrac) couldn't deliver my package because they didn't deliver to post office boxes; and (2) asking for my street address. I sent back my street address literally the moment I finished reading their email, which was less than two hours after they sent the email. On December 26, I hadn't heard anything back from them or from the shepherd. I called the shipper. They told me that fanatics.com had transposed the first two digits of my street address (thus creating a non-existent address), that the package was undeliverable and had already been returned by the shipper to fanatics.com. I called fanatics.com. I told the customer service rep (from another country) that what I wanted them to do was send me, by next day delivery, the jersey that I had ordered 2 ½ weeks before Christmas, an order that the company made at least three independent mistakes on. After being placed on hold for almost 15 minutes, I was told that the only thing the company could or would do was give me a refund, which would be processed hopefully 7 to 10 business days after the shirt was received by them. My daughter is a hard-core fan of our local team, but if fanatics.com was the only source of baseball-related items, I would tell her to forget about baseball and become a curling fan. For absolute certain, I will never do business with fanatics.com again.

Purchased an item they noted free shipping but when item returned they charge $12 and only received a partial refund. They provide poor service and would suggest never ever doing business with this company again they charge TAX still on a returned Item a practice I am sure the IRS will gladly investigate

I ordered a Patriots Sweatshirt. Received it Xmas eve, just in time to wrap and put under the tree. I received an Eagles Jersey. I initiated a return for the Eagles Jersey but they did not give me an option to receive my original sweatshirt. Tried the "Chat with us" feature but its really just a bunch of automated tabs and nobody actually answers when you type a question. Tried to find a phone number on their site but got frustrated after searching for 15 minutes so I just gave up. Now the sweatshirt is $20 more expensive. I'm just going to return the random Eagles Lineman jersey and buy the sweatshirt somewhere else.