FanaticsReviews 3,951

Ordered two items in the beginning of may for my sons Birthday. A t shirt and a poster both of Ja Morant. The website said only 7 shirts left so I ordered it and a poster. They were both supposed to be here 7-10 days. A later update shows the poster to arrive in June now and the shirt is shipped but not according to fedex. I just received the poster, no word on shirt. Chatted with customer service rep and the same old b. S. Avoid the company like the plague and save the disappointment that you surely will receive. They or horribly pathetic and should be out of business. Now they want to give me 25 percent off a future purchase! Screw yourselves.

I purchased several items and most of them came with no delay. However, there was one order that never made it. It was 5 days overdue and my email kept saying it was already delivered on May 13th. Well, luckily for me Customer Service transferred me to Shakira. She was wonderful - went through all of my orders with me to confirm what had already arrived and what was still outstanding. She was patient, knowledgeable and very efficient. She also had a sense of humor which helps in situations like these. She contacted the warehouse and followed up with me in a short amount of time. If more companies provided such excellent service with representatives like Shakira, there would be less problems overall. I hope she gets a raise out of this! Thank you again Shakira for being the caring person that you are. -m-

Do not order if you need by a certain date. The date they provide is not even close. I was told one date and as of today it is 4 days late. Still waiting. As of today it has been 11 days since my order date. It will be amazon next time.

Fanatics sells on Walmart.com, but originally refused to follow Walmart's return policy. After getting Walmart.com involved, they then offered a return at 50% value. Borderline false advertisement, and horrible business service. Buyers are better off spending their money elsewhere.

Ordered 2 items which did not work out. Made the egregious error of returning both items in the same box. Well, apparently Fanatics return people are not intelligent enough to figure out two items, two returns. Fanatics insists that I only returned one item and won't reimburse me for the other, claiming they didn't get it. I'll never shop here again. They're great at taking your money but horrible at giving it back.

So disappointed in the Sixers womens v-neck t shirt. This was for my crazy Maxey loving Mom and it's such poor quality I'm embarrassed to give it to her!. Streaky printing, dull and wreaks of vinegar even though they say it comes out after the first wash. I don't want to give her a low quality, smelly shirt.

A+++ service from Cristin, she does a fantastic job! She helped to resolve my issues in a respectful, courteous, and FAST manner.

This team has the best costumer service ever, they answer in few minutes, and they are so helpful!

Wish I had seen these reviews before purchasing. Paid for expedited shipping and after giving it an extra few days item still not here and per chat "possibly lost." Says I need to wait til the Fed Ex delivery date (which is well beyond the promised date) before initiating a refund. No longer in stock. Their website says "... And if we screw up, we'll make it up to you every time. Even on Sundays! " Ummm... I don't think so. Did absolutely ZERO to make it up and I can't even get a refund until the FedEx estimated delivery date is passed so I'll have to keep track of it and just get more angry by the day. Total fail and now we're scrambling to find a shirt for the occasion.

I will never order from Fanatics again, Ill go though Amazon or Ebay, How long does it take to ship from FL to CT, It shipped on April 19th! Been 10 days was supposed to receive it on April 26th now Fed Ex does not even have Delivery date still pending! What a joke.

The Kansas Jayhawks won the NCAA basketball championship. I bought a hat and hoodie to celebrate. Both were terrible quality. The hoodie is oddly sized and bunches — as if the zipper was incorrectly attached. It's just completely out of proportion. And my national championship Kansas cap with the full color Jayhawks logo lacks a full color Jayhawks logo. Just has some minimal stitching that barely makes out the Jayhawk. Just awful quality. And you have to pay $10 shipping to return this stuff. It's just robbery.

Do you enjoy getting $35 Fanatics branded shirts that look like they're 20 years old, falling apart, and have print that looks like it's been sitting in the sun for a year it's so faded? Do you like paying $10 for shipping that takes weeks (still waiting on a shirt scheduled for 5/6 from a 4/18 order) and then when you get a $#*!ty product also having to pay $10 to return each $#*!ty product back to them? Do you like ordering $37 commemorative glasses that don't even have flush bottoms so they wobble on any surface? Well then, fanatics is the site for you! Save your money, do NOT buy from these guys unless it is an actual branded product (Nike/Adidas etc.). Even then, you're going to be charged out the $#*! for whatever it is you're buying. If I could give them 0 stars I would, never ordering from them again.

Hey guys
I have a jersey on order, moved house while my jersey was being processed. I sent a instagram message to the NFL Store advising this, within 24hrs, I had a pleasant response from Casey, from the NFL store. Casey helped me to have the address changed and sent a confirmation email of the change of address Casey's service, was great and happy to post a review of my experience

What a terrible experience. I purchase a t-shirt from an add the morning after a championship game, and they wait two full weeks before saying that size is now out of stock. How is it out of stock? I ordered the t-shirt before that batch was ever even printed? Then, I reorder with a new size, and they wait a few days before telling me that it too is now out of stock. What am I supposed to do to get a stupid t-shirt? Terrible experience. 'Here's another discount for a new order. Just throw this in there and in a few days we'll tell you this size is also out of stock, so you can hop back on the phone and get a new discount for another order with us... how was your customer experience? Here's three surveys.' This will definitely be the last time I order from this platform.

I ordered bday gifts for my "sports FANATIC"! Due to no fault of "FANATICS", the shipper told me that my package was lost. I spoke with (Jonathan) in customer service and he immediately took care of the problem. I wish there were more like him! Also, customers who understand that it's not their fault and give the agent an opportunity to help before yelling at them! I also received great customer service from (Cliff Dolgins) 3rd party seller for the plaque I ordered, and again my issue was resolved immediately! I Love Fanatics