FanaticsReviews 3,951

I ordered a Final Four San Diego Azteca shirt. Placed order and was told 3-7 business days order placed on 3-26-23
They show delivery 4-18-23
Terrible
Never order again

I talked to Gina today at WWE fanatics. I had a issue with my order and Gina helped me out big time with my issues. Being that its WrestleMania weekend this weekend she helped instill confidence back into the fanatics brand and their website and I am looking forward to making future purchases with Fanatics! Thank you so much Gina for the exceptional customer service today! You are in the right field and Fanatics is lucky to have you as a representative!

Both of my sons teams are in the NCAA final four. Of course, that information did not come out until Sunday, 26 March. I immediately ordered hats and T-shirts for the whole family and I paid for extra shipping to arrive here on time when I got closer to today, which is Saturday, April 1 and the items were not here I called the company and they said that the email told me it wouldn't arrive until April 1. I asked so why include expedited shipping they said it takes their warehouse weeks to even process the order and the expedited shipping is after the warehouse processes the order. This is unacceptable and I will never order from them again.

Canceled order shortly after initializing it.Because of timing or ignoring request order still sent.Return procedure is daunting.No live person to talk to.Will not deal with this outfit in the future. You need to correct and streamline your process.

Order a football jersey and nothing came up on the order. Waited over a month and still nothing was processed. Not an issue with my credit card*

Ordered a hockey shirt, not the right size, wanted a simple exchange, they say my order # is invalid,

This company advertises discounted items but at checkout they will increase the price so buyer beware. I had a cart with 9 items and one item went away, I get that because there was only one and somebody bought it. What I didn't realize is they will actually increase your prices as they gauge interest and there was even a pop up that said the price was locked. When I went to order my price jumped up by 30%. It took me two tried to get a chat rep and the last one said the best they could do was to give a 30% discount coupon- but that would negate my free shipping, so basically they are getting their money either way. What a bait and switch. I also when deleting my account realized it was Fanatics that substituted a football I had ordered with a knock off that wasn't the same as the picture. I thought that was a mistake but now I know it's how they operate.
Just like Walmart and JC Penny, watch your charges because they may rise up at checkout.

I ordered a custom Jersey on January 13th. The estimated shipping date was February 28th, and receiving date should have been March 9th. I got no communications about a delay or issue. It is now March 21st, and after my third call to the company, I am finally informed that the custom jersey I ordered is out of stock and won't be back in stock until May 3rd. How can a custom item be out of stock for four months? They were indeed able to take my payment, though... Now it's too late to acquire the retirement gift for my professor, and all they can say is, "We'll refund the money we took two and a half months ago in the next 7-10 days."

Update - the service team reached out and rectified the issues after this review was published.

After a long time waiting for my order to ship (order # 193-5276-1473) I contacted them to cancel because I was 1 day away to give this as a birthday present, they gave me a cancellation number and just a few hours after they send me an email telling me that the item were just shipped in that moment and will arrive next day… I decided to wait because the person wanted this hoodie for his birthday.
The product indeed arrived, but without tags(those were cut from the hoodie), not plastic tags around at all, not even inside a plastic bag! This thing was inside a plain FedEx envelope!

Because I didn't wanted to go empty handed I didn't returned that thing, I simply wrapped this for that birthday, but trust me… $100 for something that looks used and IT WAS DEFINITELY USED! This was a returned item! Not new at all! I'm very disappointed about this purchase.

Ordered a Redbull racing shirt in Jan. It's March now. Never shipped. They take your money. Stay away

I bought sports apparel on 01/30/23. I was given a date of late February when I would receive the item. That date changed multiple times. Finally on the 4th or 5th time that date changed I contacted customer service to let them know I would like a set date. The next day (03/03/23) the store canceled my item. I talked to customer service again and was told the item was over sold. I work in manufacturing and know that SAP is used. I know they should have known it was over sold a month ago. I also went to a different company and ordered that same item and got it the next day.

Ordered a jacket that was discounted by $55. Much better price than any other sites, including Nordstrom. Got discounted next day business shipping which should have arrived Monday (ordered on a Friday) but showed up on Saturday. Very happy with selection, prices and service from Fanatics!

Ordered 2023 Spring Traing shirts & got 2020 shirts! "Sorry for the inconvenience," was their reply! I call fraud. If you buy a shirt in 2023, one expects a 2023 shirt, not a 3 yr old one!

I bought a shirt for my son for his birthday when he opened the present it was missing a letter. URRY instead of CURRY and both numbers are coming off. On top of that when I sent an email to complain and chat with costumer service they want me to print the label and drop it off. I even have to waist my ink and gas. Very disappointed

I had a 100$ gift card and spent it. The clothes were surprisingly expensive and when they arrived ( very late) they were weird colors, the sizing was absolutely crazy ( 6 inches longer than usual xl) and both collars were huge. I don't even want to wear these clothes and feel bad for my parents who got me the gift card. Don't buy from fanatics!

I placed an order from FansEdge.com, "A Fanatics Experience", and it was one of the worst online buying experiences I've had. FREE U.S. SHIPPING Over $24 they advertise at the top of their website, so I ordered one of their MLB T-shirts that I really wanted - pretty much the entire reason I ordered in the first place - then bought a second shirt to take advantage of their free shipping offer. Soon after my order, I was notified that the first shirt in my order was out of stock, cancelled, and that the add-on shirt was on the way. I would have been fine with that except, FansEdge / Fanatics Commerce Holdco, Inc. tacked on $15.16 of shipping and additional tax to my order of that second shirt AND they were still advertising that first shirt I ordered as being in stock, on sale, and ready for another unsuspecting sucker to order from them. PayPal resolved the case in my favor after the hassle of having to properly report this dishonest business and their scam. I can imagine others have had a similar experience, and I just couldn't let mine go without sharing and hopefully preventing others from being fleeced by FansEdge / Fanatics.

I am writing this review to express my gratitude for the exceptional customer service I received from the representative at Fanatics. The representative went above and beyond to resolve my issue in a professional and efficient manner, and I could not be happier with the result.
From the moment I reached out to Fanatics, the representative was attentive and listened to my concerns with patience and understanding. They promptly provided me with all the necessary information and options to resolve my issue, and even followed up with me to ensure that everything was working as expected.

What truly stood out to me was the representative's genuine care and concern for my satisfaction as a customer. They made me feel valued and appreciated, and I could not have asked for a better customer service experience.
I highly recommend Fanatics to anyone in need of quality merchandise and outstanding customer service. Thank you again for the exceptional service, and please extend my gratitude to the representative for their professionalism and dedication.
Mike Marcolin

They cancel every order I place they blocked my cell numbers they say email them at customer service only for them not to reply then they really show that they "DON'T" care about anyone by refusing to reply to the email they told me to send it they have sent me the wrong item many times or a authentic hockey jersey with NO nameplate on it and hoodies where the logo on the front was coming apart but yet here is the email they just sent me that is based on them lying about something reasons that they made up if you buy from them you are at a high risk but this was their email to me just now.Dear Dennis,

This email is in response to your excessive lost packages on orders fulfilled by Fanatics, Inc. or one of its affiliated entities ("Fanatics Retail Group").

We believe our customer service team has acted diligently and in good faith to resolve any and all concerns you have brought to our attention, and we now consider all matters closed. Accordingly, we have decided to no longer do business with you or communicate with you other than in writing. Effective immediately, we no longer plan to respond to your contacts of other types, such as contacts via phone, email, social media, or other electronic means.

If you wish to continue communicating with us, you may do so in writing at the following address:

Fanatics Retail Group
Customer Service Department
7215 Financial Way