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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I placed a large order with Fanatics and ended up having to return most items. Upon receiving returned items, Fanatics confirmed they would be issuing a return credit to my card: "We received your return and have issued a refund of $278.37, which will post back to your original payment method within 7 days." Two minutes later they sent another email saying, "We were unable to credit your original payment method, and have issued a gift certificate for $278.37, which you can redeem at checkout on Fanatics." I have now spoken with multiple representatives at my bank through which my card is issued -- any attempt to issue the credit would show up in my account history, even if declined. No attempt made. Fanatics is simply trying to stick me with a large store credit rather than issue a refund in the original form of payment. I'll be putting the matter into dispute through my bank's formal process and letting them recover the refund. Terrible. And so difficult to deal with them from a customer service standpoint -- hidden behind so many layers of "you can't reach me." The ghost-like existence does not inspire confidence.
They can get a simple order correct. They sent wrong size then what I ordered. Contacted a they send it back and we will send the correct one to you. They make me feel like this is my fault.
Hello Simon, thank you for your feedback! I am very sorry that you received the wrong size. Our number one concern is customer satisfaction. Upon review of the order, you were advised that it will be reshipped for the correct size and a return label has been emailed to you send back the wrong item. The return label has been waived and can be returned at any local post office. Please check any junk or spam folder for the label. The shipping method was upgraded to two business days shipping at no additional cost to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
A $100 jersey that was a present for my son was damaged by the first inside/out cold water wash. This after touting a 365 day return policy, and providing propaganda about how poor quality the Chinese manufactured knock-offs are.
Really horrible-wouldn't even review a pic.
It turns out their 365-day return only work if the item is unworn with tags still attached. I guess that's how it has to be if a business is engaged in selling poor quality items at an exhorbitantly high cost.
Hello Mike, thank you for your feedback! I am very sorry the product was defective. Unfortunately, the item purchased was out side of the 90 days to notify us of any damaged, defective, or wrong items. Had the item been in the same condition as you received it, it would've been allowed to be returned. The item had been worn a few times before the damage. Because it has been past 3 months to notify us of the defect, our Order Management Team was unable to replace or refund you for the item. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered merchandise from fanatics for a sporting event for a friends 30th birthday event being held on Saturday! I placed the ordered and it was initially cancelled due to an order verification issue. However, I received an email explaining why my order was cancelled immediately, pretty much because I did a guest check out just FYI. So I made a profile and rechecked out. It seems everything is fine no email canceling my order was sent and I was constantly checking junk folders... I am also tracking my order that says in process... However, fast forward to Friday when my order should arrive or it's free and now it has been cancelled. I contacted the live chat that says I need to call... now I call and the customer service representive has me on mute for 5 minutes and I just continue to press numbers until she realizes she is on a call. When I explain the issue and how I was never notified of a cancellation and I didn't receive my orde it is free... her response is to have me do verification and reorder my merchandise. No mam... that is not the solution.
Hello Lauren, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Tiffany was very nice, she was well informed and knew how to get my problem resolved with speed. I appreciate when calling and getting information about my product getting very nice and friendly people. She was excellent.
Hello Camden, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered a t-shirt for football season. I received a message saying the package was delivered. It never was... I was home. They don't make it easy to try and solve the problem. It was shipped with fed ex but
You can't even search for it on fedex because they give you a useless order confirmation number that no one else uses. So they said they would send out a new shirt... oh wait a minute... they're $#*!ing out of stock... so they just gave me a refund... I was really looking forward to wearing it for the season. Looks like I'll be getting all of my merchedise from Amazon from now on. Terrible terrible experience.
Hello Roger, thank you for your feedback! I am very sorry that the package was never received. Our number one concern is customer satisfaction. In order to track the package you either had to place the order under your account to sign in our use the order confirmation number, email address, and zip code. At the time of contact the item was out of stock and had to be refunded. However, I do show that there is one recently placed back into inventory for purchasing. If you would still like to get the shirt, please email me at [email protected] so I can provide you with a coupon to apply with your order. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a collegiate sweatshirt this August. The item I received did not match the picture. Although it somewhat looked like a poor representation of it, the sweatshirt style was clearly not the same, the color was much lighter than pictured, the printing was supposed to look distressed, and the design on the arm was less than half the size in the picture. This review site won't let me attach a photo from my phone, or I'd show you the evidence.
They charge you an exorbitant $15 shipping charge, which is not refundable, and YOU have to pay an extra $5.50 to ship the item back! They say if it's their fault, the return shipping is free, but I selected "not as pictured" as the return reason - HOW IS THAT NOT THEIR FAULT?! Don't bother trying to contact their customer service; they have no email form, their chat is always "down", and I'm not about to sit on hold for 30 minutes to argue with someone about it. I basically paid them $20 to have to deal with their bull$#*!.
Hello Raina, thank you for your feedback! I am very sorry that the item wasn't as depicted. Our number one concern is customer satisfaction. I have refunded you back the shipping to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. If you still need to contact us, you can email me at [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered an eagles Jersey middle of August when it was in full stock and it was supposed to have 2 day shipping. After a week without them saying it was shipped, I called customer service and they said it is a special item, so it can be shipped differently. It then said it will not be shipped any later than the 18th of September, which is already a month after I ordered it. As I called to confirm that it will be shipped out on the 18th, they even said it will is backward until the 28th. It makes absolutely no sense, and they didn't do anything to fix the situation except to basically say sorry, it is out of stock, except when I ordered it, it was not.
Hello Mitch, thank you for your feedback! I am very sorry that the item hasn't shipped out as of yet. Our number one concern is customer satisfaction. The item purchased is what is considered to be a Special Event Item which takes time to receive the product from the manufacturer. They provide us an expectation when these items will arrive to our fulfillment center to ship out to our customer. Unfortunately, due to higher demands they were unable to meet that deadline and has projected these items will arrive no later than 9/28/2018. Once a label has been created, you will receive a separate shipping confirmation. If you no longer wish to receive the product, you can email me at [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Shipping is a lie and a joke. Even from FedEx... My package sat in a warehouse 200 miles away from me for a week before it even moved. They say standard shipping is 3-7 days. That's bull$#*!. Stay away from this company. If you don't, make sure you order a month or two before you need the item. China has speedier deliveries than this joke out of Florida.
Hello David, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a jersey which I needed in approx. 8 days. I submitted the order on Monday and received confirmation of shipping. It did not actually leave the center until Wednesday evening. FedEx pushed the delivery date back by a day, just 2 days before the scheduled delivery! My package sat at a FedEx Smartpost center (10 mins from me) all weekend because they do not allow in-person pickup! It will arrive a day after I needed it now. I will return this package and order it from $#*!'s, which I should have in the first place. NEVER again! I'm posting and telling everyone I know that Fanatics and FedEx are horrendous- stay away!
Hello Pam, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Most items will take up to 1 business days to package to be prepared for shipping. The package is then picked up by the shipping carrier the next following morning. It will then ship by whichever shipping method chosen. The package was shipped with standard 3-7 business day FedEx Smartpost. The package is then dropped off at the local post office for final delivery. Unfortunately, they do not consider the weekend as business days. Upon review, the package is scheduled to be delivered within that time frame. I have waived the return shipping label, for you can return the package at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered 3 items on a Wednesday because I got a coupon from a Dunkin' Donuts coffee for 25% off any order. Found out they exclude sale items & you can't combine with free shipping over $29, which was annoying, but then they offered ShopRunner if you spend more than $75. Free 2 day shipping. Signed up for that (with the knowledge that it needed to be canceled immediately after, since it's probably a scam piggybacking this firm in the way it's laid out to reward people who spend more money, only to get locked into a shady contract that looks like a free year of fast shipping, which doesn't look like Amazon Prime's backwoods cousin at all), paid in full, and marked 2 day shipping. I tracked the order through the rest of the week and everything looked good.
Here we are 3 days later, package arrives and... only 1 item out of the 3. It's the wrong size and, hilariously to me, the only one I didn't need for tomorrow. There's no invoice or shipping manifest in the package (what the f$#%?), which tells me they have a terrible strategy in place for handling their distribution. The website offers almost nothing in recourse, the 'where's my item' section hasn't been updated in 4 years (and comically seeks to levy blame elsewhere if something is wrong), and calling customer service resulted in her immediately saying 'we'll re-ship it you and it'll be there in another 3 days' -- I wonder if she deals with this situation all day, every day, because that's what it felt like in how she responded. Their management team clearly does not understand how to take ownership of problems since it looks like this is an ongoing issue for the last... years. I had low confidence going into this after reading reviews so I'm only mildly annoyed by it, but I can see why this company is so good at pissing off its customers. Basically, just go to a local store and buy what you want instead of taking this 50/50 shot at getting what you paid for.
As an aside I noticed they flood your search results with their in-house brand which probably nets them a huge profit if you buy it (and, interestingly, they're sometimes marked as 'best sellers' with special badging - hmm.) directly from them. So they mix it in with everything else and hope you don't notice. Classy, Fanatics! You're a real 80's corporate entity now, in 2018.
Hello Scott, thank you for your feedback! I am very sorry about the missing items. Our number one concern is customer satisfaction. The coupon you received from Dunkin Donuts did include free shipping on this order. It was shipped with two business day shipping method. Upon receiving your contact, our Advocates as part of a no question ask reship on missing items will reship the item out as soon as possible to our customer. Upon review, I show that the package was delivered today 9/18/2018. Please contact me if you have any issues with your replacement at [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I purchased merchandise from the Fanatics web site and paid for this merchandise in full. There was a three month delay with the order and when it did come only half the purchased product was delivered. When I made the inquiry and complaint, I was told that the merchandise I purchased was made through a third party vendor (FANATICS endorsed) and I would have to take the issue up with the third party vendor. I paid in full to Fanatics however Fanatics is refusing to remedy the problem. Fanatics refuses to take responsibility, will not refund, will not deal with the vendor they endorsed on their web site to have the product delivered in whole, and will not make this issue right. DO NOT do business with this company, you will regret it. What is more frustrating is listening to the excuses and tactics that customer service employs. Fanatics customer service are experienced scam artists. You as a consumer have absolutely no chance of this company righting a wrong. STAY AWAY, FAR AWAY.
Hello Rand, thank you for your feedback! I am very sorry that you didn't receive your complete order. Our number one concern is customer satisfaction. The item that was purchased was manufacturer direct item. Unfortunately, that company has their own policies when it comes to missing items. They needed to be notified within in 30 days of receiving the item about any damages or missing items. Because it was past that time frame, they would not have refunded or replaced the missing item to the set. Upon review, you were emailed today with a discount for the missing items. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
They say on their site the product will ship in 3-4 days. 4 weeks later the material hasn't shipped and they said they cannot refund because it's a custom shirt. Even though they just gave me a new ship date of 2 weeks out and nothing has been customized yet!
Hello Stephen, thank you for your feedback! I am very sorry that the item was delayed. Our number one concern is customer satisfaction. The item is being shipped directly from the manufacturer. Unfortunately, they were unable to fulfill the item by 8/30/2018. However, there is a revised shipped date of 9/24/2018. I understand that you wanted to request to have the item cancelled and refunded. If you could please email me at [email protected] and advise if you would like to have to keep the item or be refunded. I will attempt to send a request to our Order Management Team to see if it can be cancelled prior to it shipping out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I completely understand now why this company has so many bad reviews. I just wish I did my research and reviewed the company first. Ordered Sept 5 (wed) and receiving Sept 19 (wed). Everything else I order comes sometime the following week from when I order it. I won't have in time for when I go to the game. Customer service completely rude about it as well.
Hello William, thank you for your feedback! I am very sorry that the item didn't make it in time for the game. Our number one concern is customer satisfaction. Upon review, the item that you purchased was customized. Those items can take up to 3 business days to make. The first shipping date for the item was on 9/10/2018 and will ship by whichever shipping method that was chosen. It was shipped standard 3 to 7 business days FedEx Smartpost. The package was delivered on 9/16/2018. On our site, you can select a faster method of shipping depending on when you need the item by. Per previous discussion, the return shipping label was waived. You can return the item at any local post office at no additional cost. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I recently ordered three items from Fanatics.com. The guaranteed delivery date was 9/7/18 and to date nothing has been received. I spoke to customer service and was told, per their policy that shipments aren't considered late until two days after the scheduled delivery date? Where I come from, late is late. I demanded that my shipping charges be refunded and I was told as a one time courtesy Fanatics will allow this. Give me a break! Any company that has a contract with Lasership is a joke to begin with. I'll never order from this ridiculous company again. The company finally issued a refund only after I contacted Paypal on 9/13/18.
Hello Matt, Thank you for your feedback! I am very sorry that the package wasn't delivered as expected. Our number one concern is customer satisfaction. Upon review, you contacted our Social Media Team on 9/12/2018 and was issued a full refund for the lost package. However, the shipping tracking is indicating that the package was delivered today 9/13/2018. If you do not intend on keeping the package, please return the package to our warehouse within 15 business days. I have waived the return shipping fee. You can return the package at any local post office. I do ask if you wish to keep the package that you contact our Fan Protection Team at 1-855-222-2564 and International customers can reach us at +1-904-383-3632 between 8am and 8pm EST 7 days a week. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I spend somewhere between $600- $800 a year with you all. My last order was about $158 that was my first of this new sports season. I ordered a customized shirt and it was spelled wrong when I got it. They said my fault but I think I'd know how to spell my sons name. Last penny you'll get from me.
Hello Henry, thank you for your feedback! I am very sorry that the your received a jersey that was misspelled. Our number one concern is customer satisfaction. Upon review, I was able to replicate the error in placing your order. I have entered a ticket into our Order Management Team in regards of a refund. Please allow them five to seven business days to respond to your request. If you have not received a response back then, you can reference the issue by 1828261. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a Jersey and signed up for the free 2-day shipping service. It's now been 13 days and I still don't have my Jersey. Customer service says I never did the free shipping sign up - even after I sent proof that I did. They said I got the 3-7 day shipping... guess that justifies it now been always 2 weeks. They customer service e was not nice, not helpful, and once I sent proof of the 2-day shipping they stopped responding. I am so frustrated. Do not order from them!
Hello Sherry, thank you for your feedback! I am very sorry that the 2 day shipping code was not applied to the order. Our number one concern is customer satisfaction. Upon review of your order, the 2 day shipping was removed because a 20% off coupon was used on this order. Unfortunately, only one promotion can be used per order. Whichever was the last promotion entered is what will be applied. You were not charged any shipping on your order however it was changed to standard 3-7 business days. Order was placed on 8/30/2018, which takes one business day to prepare the package to ship. Friday is not considered to be a pickup day by FedEx and package was received by FedEx the next following business day 9/4/2018 due to the holiday. It would than take 3-7 business days to ship. It was delivered less than the 7 business day. I have refunded you a percentage of the order back to the method of payment. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I wish I would have found these reviews before I ordered. STAY THE HELL away from these guys. It's a huge SCAM
Hello Adam, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
An extra large sweatshirt. Received a large, told them I wanted the sweatshirt I originally ordered... They refused to send me a new sweatshirt because they were now out if them and while I was on the phone with them told me that the only thing that I was getting was a refund. I said I didn't want a refund. Too bad, it was already processed.
Hello Maggie, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered an item priced at $139.99 CAD (Canadian dollars) on their website, however, I was charged in US dollars! This totalled $187.99! I spoke with the company three times but got no where and they refused to refund the difference. When a price online says it's CAD a company can't charge USD! Completely dishonest!
Hello Kim, thank you for your feedback! I am very sorry that you were charged additional by your financial institution. Our number one concern is customer satisfaction. Unfortunately, our company doesn't convert the rate from CAD to USD. When this order was placed, it was on our NHL CA site which automatically converts the product into the CAD price of $139.99. What you financial institution does thereafter is out of our control. I would contact your financial institution regarding the over charge on your account. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Heather, thank you for your feedback! I am very sorry that the funds were refunded back as a gift certificate. Our number one concern is customer satisfaction. At the time of refunding you, the system was unable to connect with you bank to issue the funds back. That would reflect why they don't show that an attempt was made to issue the refund. Per your accountability, you card may have been used as fraud and may also have played in why those funds were not reapplied to your account. However, a ticket has been entered in regards to this issue. Please allow 3 to 5 business days for our Fan Protection Team to look into this further. If you have not received a response back by 9/27/2018, please contact us so it can be looked into for resolution to your situation. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian