FanaticsReviews 3,951

They have great items however the insulated mug I ordered arrived with a broken lid. After having to spend 5 minutes to get through their automated system, Their practice of selling items distributed by a third party vendor ruined my day. I ordered this for a birthday present two weeks in advance but Fanatics could not get the item replaced for at least another two weeks which is past the birthday date. Rep was like working with AI just repeating the same useless information over and over... put on hold three times and after 24 minutes still could not help. Worst customer service I have had in a very long time. Could not refund or return.

Ordered a college sweat shirt... waited weeks [which is nothing new. NOTHING comes in the time they say] FINALLY the wrong order was delivered //a completely different product. Not just the wrong color, wrong size. A piece of crap promotional shirt?. When I called they said the shirt I ordered was out of stock soooooo... can you imagine. Not an email that my original order was out of stock. Just dump a junk shirt in the mail. Now I HAVE GO THOUGH THE EFFORT to return the wrong order,, and wait WEEKS TO GET A CREDIT ON MY CHARGE!. This is the worst company you'll EVER do business with. I WONT EVER AGAIN

I placed an order on 11/6 thinking that I can wear the hoodies and shirts before Thanksgiving, but after a week I didn't get any email nor notification that my order was "pending." I called the customer service and asked about it and the rep put me on hold for 20 minutes then she said the department she was transferring me to had technical difficulties because their system was down. I was told to call back an hour later. I DID call back an hour later and talked to a second rep. She put me on hold again. Then I was transfer to a third rep. The whole process took an hour and a half or more and it's not worth the time. Later, they didn't replace my order. I just cancelled it instead. What was suppose to be a happy time turned out to be a long waiting process. Will not be ordering from them again.

I would rate this company zero stars if I was able. They charged me more than what I agreed to in the order on their page. Instead of fixing it they told me they have cancelled my order and I would have to try repurchasing the items again. When I tried the cost of my items increased, but still needed them for Christmas gifts so purchased them anyways. After, I emailed them asking politely to refund me the difference. First, the first order they refunded at the incorrect price (lower than what I paid), secondly, after a week they still have yet to get back to me. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. DO NOT RISK SPENDING YOUR MONEY HERE YOU WILL GET RIPPED OFF.

You need to fix your website. When I ordered on Monday for next Day I expected to receive my jersey by Wednesday. Well, Wednesday is here and no jersey. Called CS and the lady argued with me over next day. It has special shipping and could take 3 business days. Then why did the website take my next day payment knowing It would not reach my home next day. Wow, you refunded my shipping. No jersey in time for the game on Thanksgiving. Very disappointed.

I am ABSOLUTELY DISGUSTED with this company! I ordered a $119 custom sweatshirt with my son's little league team, his number and name on it, and was SO excited it came in before his team went to the Championships. I washed it INSIDE OUT and HUNG DRY it ONCE - and the letters are already coming off! THIS IS ABSOLUTELY UNACCEPTABLE. I contacted Customer Service, and they were USELESS. I don't care what your policy is, POOR QUALITY at these prices should be REPLACED OR REFUNDED.

Customer service is horrible. They give you false information and the supervisors are condescending and do not care about the customer. Ordered a jersey for a birthday gift, stated it shipped, 7 days later srill waiting, called cistomer service and they dont know where it is. They will send me a new one next day shipping, the next day order is still processing... i call they inform me that it needs to be made so it wont be shipped for ay least 3 days... missing the birthday which was the whe point of sending it next day. Spoke to 2 supervisors who were not nice... they offer to cancel the order, like I couldnt do that myself. I will never shop with them again.

I received a Ceramic dish as a gift. Was initially delivered completely smashed, in several pieces, with the dish just sitting in the bottom of a box with no padding on the bottom and 2 pieces of packing paper on top - no wonder it was broken! Gave it the benefit of the doubt - contacted customer service who was very responsive and immediately sent me a replacement dish. Received the second dish smashed in even more pieces than the first! Same issues with packing - clearly a ceramic dish will be broken if not packed appropriately. Do NOT order fragile items from this company - they WILL break!

I ordered a product that was suppose to ship within one business day. Now a week has gone by and still waiting. ( it's in stock.) Doesn't matter which site of theirs you order from the outcome is the same. I see a huge legal lawsuit battle in this company's future. I suggest not buying from Fanatics, which includes all websites such as Nflshop, Mlbshop, Nhlshop, etc... till they get their act together and treat customers as a priority, respectfully and promptly. I've read lots of reviews for each site they own, none of them are good. Hope they improve soon. Btw... where's my order?

I bought a long sleeve woman's AZ Cardinals t. First I noticed on my receipt that the shirt wasn't sold to me for the "sale" price of 29 dollars. It was 44 dollars because they used the amount of the sale for shipping. They did reverse those charges, but who are they trying to fool? Then I get the shirt and it's so damn thin itll be dissolved within 4 washes. Womens shirts are getting thinner and thinner. This needs to stop. You'll have to buy another shirt to wear under it. Not worth the money.