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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I placed an order on Thanksgiving, with free standard 5-7 day shipping. Still waiting on my item and told it won't ship until 12/17. And their response 'do you want to cancel'? Obviously I want it for Christmas so why would I want to cancel? Rude and full of lies! SHOP ELSEWHERE where you can get better customer service and your product in a TIMELY fashion!
After 4 days of the order "processing" i decided to see what was going on. Live chat was always down, never responded to twitter like they recommend to try. Started to think I got scammed on some overseas knockoff website until I found reviews on this company. After the 4 days I went to another website and within hours I get notification of the item being shipped where as with Fanatics.com it took 4 days and was still "processing". Dont fall for their big %65 off banner as there is a reason why they are giving those discounts. Absolute WORST experience for online shopping ever. WORST
Hello Matt, thank you for your feedback! I am very sorry that these items were not shipped out. Our number one concern is customer satisfaction. Upon review of your order, both items had specific shipping dates. On our site it will advise that this item will on or before this certain date. One of the items has already been refunded. I have request to warehouse to cancel the second item. Please allow one or two days for the refund to be issued. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered two youth sweatshirts. The sweatshirts were supposed to be black, but they were very faded like they've been sitting in the sun all summer. The logo and writing on the front of the sweatshirts were faded, and 2 times smaller than how it appeared in the pictures. On top of that, they arrived over a week late. Very disappointed, not ordering from here ever again!
Hello Rachel, thank you for your feedback! I am very sorry about the poor quality of the hoodie that you received. Our number one concern is customer satisfaction. Please email on how I can make this better for you. I can be reached at [email protected]. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I purchased a jersey for my grandaughter for Christmas. And a penguins raglan for my husband... the raglan did not fit. So my husband placed it in what he thought was the original bag. And returned it for credit... to my horror, he didnt realize that my grandaughters cory $#*!erson shirt was in the bag... and mistakenly returned it... I called the next day, crying my eyes out. For the return of the shirt,, that i had paid for. And they refused to return it... or refund my money... so they have literally stolen from me!
Hello Beverly, thank you for your feedback! I am very sorry that you were unable to get the item back. Our number one concern is customer satisfaction. I was trying to review your order but the items that you said was return doesn't match the items that was shipped. I am showing two order and both are for the team Chicago Fire. If I could please have you email me more information on how I can locate those items that were returned, I will be more than happy to further assist. I can be emailed at [email protected]. Sincerely, Julian
I placed an order on Black Friday... it is 12/12/2018 and I still do not have it! Problem is I had no choice or input in the shipping, I qualified for free shipping! Yay!... it has been a nightmare! I realize that Fanatics.com has little to do with the package once it leaves their wharehouse, however, they did contract with FedEx to get reduced pricing by subcontracting with the USPS. So your package gets to your city via FedEx and then they transfer it to the USPS to deliver to your given address, which for some reason adds 2-3 or 10 days. My order for some reason got auto returned. No joke. I never saw it, touched it or had it in my possession and it is being returned to sender as of my last update. After all my time talking, holding, submitting claims, and even trying to go into a local post office I have decided to ask for a refund. I get, " we are so sorry... of course. Blah." then I get an email I forming me it will be another roughly 20 plus or minus days for me to get my money back for processing. This is ridiculous! I should have saved myself and just gone to an NFL shop and gotten a jersey there... seriously don't risk it!
Hello Katie, thank you for your feedback! I am very sorry that the package is being return to sender. Our number one concern is customer satisfaction. Upon review, I show that you have already been refunded the entire order. Our warehouse return time frame has changed since that last template was made. The refund time now is only 10 business days to receive and refund the customer. Once refunded, it could take up to 2 to 7 business days to reflect on your financial statement. There are several different shipping methods to choose from. Because standard shipping was selected, it went out FedEx Smartpost 3-7 business days. At final stage of check out, there is a drop down box for faster shipping methods. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered an item on Dec 9. On Dec 13 I called to get a status on the order. They don't know when it will ship. They can't cancel the item or expedite shipping. They say I should get it before 12/27. WTF! However on the website, under my item, it clearly states, Guarantee before xmas. FALSE ADVERTISING! Terrible customer service. No Help. Run the other way. Don't buy from this website.
Hello Jeremy, thank you for your feedback! I am very sorry that the order was unable to be cancelled or upgrade the shipping. Our number one concern is customer satisfaction. Upon review of your order, the item selected is may directly by the manufacturer. Because it takes awhile for them to make the product, all manufacturer direct items are exclude from the guaranteed to get there promotion. By clicking on the banner above, a list of exclusion will be listed. On our site, it will show that this item is not guaranteed and will ship on or before 12/17/2018. However, a supervisor offered to enter a request to our Order Management to have the order cancelled and offered a discount code to use on future purchase, in both offers were declined. If you still wish to have that offer extended or the order cancelled, you can send me an email at [email protected]. Once again, I apologize for any frustration. Sincerely, Julian
I paid for shipping and handling to get my order then it did not fit so I had to pay $5.50 to return it, had I know that I never would have ordered from this site and will not in the future.
Hello Carla, thank you for your feedback! I am very sorry that the item did not fit. Our number one concern is customer satisfaction. I have waived the return shipping fee of $5.50. You can return the package at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
First (2) technicians were not good, the first guy sounded like he just woke up, second lady clearly was making up regulations and exclusions to a sale, whilst I was reading the exclusion list verbatim per the official website, third guy (Johan) definitely took time, heard me out, did research, read the exclusion list, very thorough and solved the computer glitch manually.
Hello Guadalupe, thank you for your feedback! We are very sorry that you were having problems placing your order and the service you received. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I placed an order on December 3rd with a ship date (in quotes) ON OR BEFORE DECEMBER 12th! Today is the 13th and it is still waiting to be processed (factory direct). Keep in mind December 3rd was the order date.
I asked for the order to shipped expeditiously and was rebuffed. Said I 'should' receive it by December 21st.
Never again will I use this company! Should have read the reviews before placing the order.
Hi Tom, we thank you for your feedback and apologize sincerely for the inconvenience that this has caused. We can allow one business day from the expected to ship for the package to ship out and are sorry this was not made clear. With the shipping method chosen, we do see this order should be delivered no later than December 21st. Sincerely, Julia.
Shaq was very thorough and helpful with my issue. He took the time with me on something I wanted to surprise my husband with who is on deployment. Not all companies have employees that take the time to address a customers needs. I have been a customer of fanatics for over ten years and even though I didn't get what I was looking for shaq did what he could and was very polite. I hope all your employees are as welcoming as him. Happy holidays!
Hello Elizabeth, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I have spent years in customer service and wish I had the employees I have talked to in the last 2 days in this company! They are patient, understanding, helpful and most of all, real! It is a pleasure to do business with amazing people! Thank you especially to Shakira who tried her sincere hardest to help me place an order my bank wouldn't allow online. I did finally get my order placed and can't wait to see my fanatics family's face on Christmas morning thanks to the amazing deals I was able to get!
Hello Michelle, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I Ordered a home game jersey for KC Royals. The option to have it customized was my choice with my husband's last name (SMITH) and his number 11 on the back. I was told that my order was to be received before his birthday and on the same email there was no confirmation of what my order was. I called to tract the order and they said on the phone that it was scheduled for a delivery 10 days after originally promised. I said that it wouldn't be in time for his birthday. It actually did come the day before and I was horrified! Not only did they screw up the name, they said it was my fault and there would be no refund or return. Anyone can plainly see that this "name" is not legit. All the other information submitted for this shirt had the name "smith" plastered all over! Good for them that they got the $130+ up front. Not done with this!
Hello R. S., thank you for your feedback! I am very sorry that you didn't receive what you were expecting. Upon review of your order, the vendor sent exactly what was typed in the custom box on our site. The item is a manufacturer item that is shipped directly from them. They can only produce what is provided. On the page it gives you several chances to make correction prior to making the purchase. In the details they suggest that you check to verify before submitting and that all sales are final. Once our Order Management Team reviewed what was submitted, there was no wrong doing on their or our end. Unfortunately, they will not be able to reissue the the jersey. If item was returned it will only be donated to charity. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
This site has some misguiding scamware attached to it. I went to buy a gift for 19 bucks with free shipping. Then when i checkout it says 35.02... i thought i was reading it wrong... 14 bucks for shipping!? Once i finished my order it said i could get a 10 dollar shipping "credit" if i signed up for a trial which includes my CC #. I've never cancelled an order so fast in my life. Funny thing is... they didn't even ask why i was cancelling... thats a first for me.
Hello GT, thank you for your feedback! I am very sorry about your shopping experience. Our number one concern is customer satisfaction. Upon review, the order was placed for under $19. The promotion offered was for any order over $39 free shipping. Because your order did not qualify, you were charged for the original shipping and what we offer for expedited shipping to arrive sooner than the 3 to 7 business days. You have the choice to select which shipping method you would like to have packages delivered by. Our agents try not to make it an hassle for customer to want to make changes or cancelling their order. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Repeatedly have had the same issue. After orders are left as "processing' you will have to call to see why your purchase was "flagged" since they will not email or call you with any issues they have on their end. All 3 times I was told that there was an issue with my billing address and all 3 times I have verified my address along with their questions and then told that they would update the information in their system so all future orders won't be 'flagged". This last time when I called they again supposedly updated my information but when they went to add the items back into my cart my requested sizes were out of stock. However, customer service did offer to send a 20% off coupon to my email, at this point the whole process is more trouble than its worth. I would rather pay more for the items and have competent customer service than save money and use their site.
Hello Heather, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
After an unfortunate mishap and error Justin was able to find an immediate resolution to the problem resulting in a very happy five year old! Fingers crossed we get our order before Christmas. Justin was able to identify where the error occurred right away, and with the assistance of his direct report re shipped the items! Highly recommend
Hello Stefania, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I ordered a Birthday present for my husband on Nov 27th it said I would receive it by Dec 7th. Never received it... called 2 times each time was told would receive it by end of day. Called third time Dec 10th. Was told was returning to yall it didn't have proper address on it... I would receive my refund in a week or so! I think that is VERY UNACCEPTABLE! I put my proper address in online... its not my fault yall couldn't deliver it! Put phone number on there. I'm sure! This is my first and last time trying to buy from your company! IM POSITIVE THERE WAS SOMETHING TO HAVE BEEN DONE TO DELIVER MY HUSBAND'S BDAY PRESENT! THEN CUSTOMER SERVICE LIED ABOUT IT. UNTIL I TALKED TO THIRD PERSON! WHAT A SORRY WAY TO DO BUSINESS WITH ANYONE... BUT ESPECIALLY A FIRST TIME BUYER! THANKS FOR THE DISAPPOINTMENT! Would not let me rate a 0 or I would of!
Peggy, we cannot apologize enough for the experience that you've had regarding this order. We see that a house number was not included on your shipping address and that is why the order is being returned to sender. Due to our return policy, we aren't able to issue a replacement and ask that you allow the return time frame of 7-10 business days for us to receive it and process the refund. Once that refund is issued, an email will be sent to you to confirm and we apologize once again. Sincerely, Julia.
Never ORDER for this company. I ordered a custom jersey and when it arrived today I noticed the stitching was bunched and crooked. I called customer service and got the run around... they put in a ticket and someone will contact me and maybe they'll decide to refund it. What! I want a replacement. I asked to speak to a manager and got the same story. There is NO customer service and this is one of the worst customer experiences ever. They didn't even try to get a quick response from their vendor. Apparently Fanatics has their customer jerseys done by Majestic who has zero quality control. Now I have to sit around waiting to be contacted - guess my son won't get this for Christmas!
Jim, we apologize sincerely for the inconvenience of your item being defective. The item that was ordered was a manufacturer direct item and the items are manufactured within a separate fulfillment center. We do have to allow the 3-5 day time frame for the manufacturer to look into this and provide you with the information needed via email. Again, we apologize for this inconvenience. Sincerely, Julia.
Ordered four items they "were" out of a decal for the car... wouldn't back order or let us substitute a similar item... IMHO poor service
Hello Bob, we are truly sorry that this item was not able to be shipped and unfortunately, our system does not allow us to add new items onto orders that have already been inputted into the system. At this time, the item has been refunded and in order to purchase a similar item, you will have to place a new order separately. Again, we sincerely apologize for this inconvenience. Sincerely, Julia.
I placed an order with my credit card. A charge appeared shortly thereafter, then was reversed without explanation. No email confirmation of the order. I followed up on the site with the order number to which the response was the order did not exist. I spent 20 minutes on a chat line, then was told to telephone a number because my order was "under review." Seriously? An order for two T-shirts for less than $40 using a valid credit card under review? Fanatics had cancelled the order unilaterally and failed to take any steps to tell me they had done so. Forget this company! Order your sports/university merchandise somewhere else.
Richard, we are truly sorry for this issue and do see that you were referred to speak with our Fan Protection specialist and we do hope this has cleared any confusion and that you are able to place an order in the future with no further issues. Sincerely, Julia.
Employee shaniqua was really helpful, respectful, apologetic, for my item being mispelled, and corrected my problem
Hello Antonio, we are so happy to hear that you had a great experience with us and the service we provided. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julia.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Megan, we are sorry for the longer processing time frame and the delay of your item. Due to this inconvenience, we have updated your shipping method and once the package ships, your tracking information email will be emailed and you should be able to track it. Sincerely, Julia.