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Fairy Season

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Fairy Season

2.0

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Fairy Season Reviews Summary

Fairy Season has a rating of 2 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1862nd among Women's Clothing sites.

service
77
value
70
shipping
73
returns
61
quality
70

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Florida
1 review
2 helpful votes
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JUST DON'T DO IT! EVER!
November 19, 2017

I ordered a shirt from them on Oct. 8th, took about 3 weeks but I received the wrong size shirt. Contacted them back because they sent the wrong size and they wanted me to keep it and give me 30% off my next order. I told them NO, I want what I ordered. They told me they would send the correct size and just keep the original shirt they sent. Well now it is Nov. 18th and I still don't have the shirt. Customer service is extremely slow and really nonexistent. Wish I would have read these reviews before ordering! Again. Just don't do it!

Date of experience: November 19, 2017
Oregon
3 reviews
1 helpful vote
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I ordered 3 items. 1 was back ordered, 1 I received after 3 weeks, the last item I still havent received. It has been 7 weeks since I ordered. Have emailed 5 times asking for a refund or for them to reship. They just reply please be patient. Done being patient. Will never buy from them again. No product and no refund.

Date of experience: November 15, 2017
Tennessee
1 review
4 helpful votes
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WASTE of money - BEWARE!
November 11, 2017

I ordered four shirts from Fairy Season. Two shirts were over an inch shorter than the website size chart stated. The plaid shirt I ordered was a shiny thin material, and depicted on the website as a soft flannel material. The 4th shirt I ordered is SO thin, you can see right through it, and again is not pictured this way. Customer service is TERRIBLE! They have said there can be a 2-3% size difference on shirt sizes, there are not MANY differences from the pictures I sent compared to the pictures on their website, and under no circumstance do they accept returns or exchanges. This company is a complete scam. Dont waste your money, youll be disappointed. I would leave zero stars if possible - the company doesnt deserve even one based on my experience.

Date of experience: November 11, 2017
Maryland
1 review
3 helpful votes
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I received my shirt, and it was like a stretch shirt, not a tee shirt. It was way too small, as their chart sizes are incorrect. I contacted them several times, and they wanted me to keep that shirt and they would give me a 10% discount on another order and 10% on a future order. This place is a RIPOFF. KEEP YOUR MONEY AND BUY ELSEWHERE.

Date of experience: November 10, 2017
Massachusetts
1 review
3 helpful votes
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Made an order, never received all of it. Customer service did not respond to my inquiries. Stay away!

Date of experience: November 9, 2017
Virginia
1 review
4 helpful votes
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Stay away
November 8, 2017

I ordered a super cute Halloween baseball style shirt. It took over two weeks to arrive, not a big deal but nowhere on the website does it say that it's coming from China. It arrived two days after Halloween, so fat lot of good it did me. According to the size chart, it should have fit, but when I measured it, it was two inches smaller than advertised. The fabric was weird, not tshirt material, and it smelled horrible. The fit was also very strange. Too big in the neck, yet it pulled from the shoulders. Poorly made. When I pointed out that their sizing was off, they offered me a 20% refund and a discount on a future purchase, like I'd buy anything else from them. They wouldn't pay for me to return it, even though it clearly wasn't as advertised, and wouldn't give me a full refund. Shop away if you don't mind wasting $10-15, but otherwise, pay more for something better.

Date of experience: November 8, 2017
Illinois
1 review
4 helpful votes
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I have been waiting since August for my order. I keep sending emails and they keep giving excuses and blaming everyone else but themselves! Never never order from this company! It is the biggest ripoff and customer service sucks!

Date of experience: November 7, 2017
Melissa M.
Minnesota
1 review
0 helpful votes
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I ordered before realizing this was an overseas company. Once I read that I expected the additional shipping time, which was a bummer. I did receive my order though! The shirt itself is of good quality, but the screen print is subpar. The most unfortunate thing about my new shirt is that is does NOT FIT. It fits like a small and I ordered an XL {sad face}

Date of experience: November 6, 2017
Florida
3 reviews
1 helpful vote
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It's now November 4th and I still haven't received my bathing suit. I've sent several emails to them and it is the same email every single time. They don't even change the words. This has been going on since before August 22. Don't do any business with these crooks. I can't even get my money back

Date of experience: November 4, 2017
California
1 review
4 helpful votes
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I bought 3 shirts - first one was the right size but the print on the shirt was pealing in some spots but it was ok. The 2nd and 3rd shirts were completly the wrong size i ordered 2xl and they sent extra small. No person who is wears xl to xxl is going to fit in an extra small shirt. Company told me to send pictures and sizes to prove but they they said you have to double the numbers which is not correct and so they said they would give me an amazing discount on my next order "For the inconvenience, We'd like to you amazing discount on your next order." which turned out to be 10% which is complete BS! I will never ever buy from them again and dont waste your money on them either. Terrible customer services and terrible return policy!

Date of experience: October 30, 2017
Illinois
1 review
5 helpful votes
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Horrible
October 28, 2017

Ordered Halloween dresses from them on September 30, paid for express shipping. It's October 28 and they still aren't here. I've emailed
Them repeatedly, no reply. I sent email saying cancel anything that hasn't shipped and they shipped everything 2 days later. Really awful customer service.

Date of experience: October 28, 2017
Pennsylvania
3 reviews
7 helpful votes
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I'm a full-size busted female who likes wear xxl shirts. I order some shirts & blouses from FairySeason, did get what I ordered no the two of the came in a small & petite and the other two 3xl which were way to big, I also ordered some pink suede summer heels
Where the material was coming apart and the box they came was crushed that was stuff along with my shirts in the same package. Everything I ordered can't wear too small or too big. I complain to customer service sent them picture with order numbers & pictures. When customer service finally contacted me they ask for more pictures like i was not telling the truth.And then offered me a 10% on my purchase; I wanted a full refund but these idiots thought I would order their poor quality made clothing & shoes. Still have not received a full-refund.

+2
Date of experience: October 27, 2017
Canada
1 review
5 helpful votes
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Horrible quality
October 27, 2017

The products are no where near what they appear to be in the pictures. The quantity is awful and the sizing is all wrong! Would never dream of ordering from this company again.

Date of experience: October 27, 2017
Illinois
1 review
1 helpful vote
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DON'T DO IT. Do you think you'll be the one in a million who has a good experience with Fairy Season? Unlikely. Read the comments on their Facebook page of the horror stories people have.

As for me, I paid for expedited shipping last year to get my shirt by Thanksgiving. It didn't arrive until after Christmas. Not only that, but it was paper-thin, and I'd ordered a 2XL but it wasn't even big enough for my 10-year-old niece. All product comes from China.

Their customer service is a joke.

Date of experience: October 25, 2017
New York
1 review
1 helpful vote
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CHEAP CLOTHING
October 25, 2017

RECEIVED MY ITEMS AFTER 3 WEEKS, SHIRTS WERE MADE CHEAP MATERIAL WAS AWFUL AND NOT MADE TO SIZE. ORDERED 3 NOT ONE FIT.
PLUS HAD TO PAY A FOREIGN TRANSACTION FEE ON MY CREDIT CARD THEY DO NOT DO REFUNDS THE WHOLE EXPERIECE WAS A DIASTER AND A RIP OFF SAVE YOUR MONEY

Date of experience: October 25, 2017
Virginia
1 review
1 helpful vote
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Don't waste your money
October 23, 2017

I am still waiting on my products. Please don't waste your money on this company. When I email them, they were very short and said sorry, "NO Refunds!" They have been shipped you will just have to wait.

Date of experience: October 23, 2017
Canada
1 review
3 helpful votes
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$#*!ty!
October 23, 2017

Ordered a pair of buck leggings 4 $#*!ing months ago! I downloaded that 17track app and it stills says my leggings are sitting in china... And they won't refund any of my money... So $#*!ing pissed

Date of experience: October 23, 2017
New York
1 review
1 helpful vote
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You get what you pay for
October 19, 2017

So, the tee shirts are cheap and cute. Did they pill and tear at the seams after a few wears? Yes. The couple Mom tees I ordered fit well, but were a wee bit shorter than I prefer. I ordered xl and I wear medium, knowing these were probably straight from China and made for tiny Asian ladies. Happy with what I got, but I also shop at Goodwill for the cheaper prices and "disposable" clothing I don't expect to last me years and years!

Date of experience: October 19, 2017
Indiana
1 review
1 helpful vote
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The clothes are decent and comfy IF you can get the correct items. I have had multiple times where they sent me items that were as much as 7 inches different in measurement from their website! Contacting them is a nightmare and don't expect an easy resolution. They refuse to take responsibility and won't give you your money back unless YOU spend the outrageous amount to send the stuff back! Terrible customer service!

Date of experience: October 18, 2017
Australia
1 review
0 helpful votes
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A joke
October 18, 2017

Bought 3 Hurley jumpers. I could of whipped up something better and I have no clue how to sew. A joke.

Date of experience: October 17, 2017

From the business

All Free Shipping Cute Clothing at FairySeason. Up To 50% OFF!


fairyseason.com
London, LONDON, United Kingdom