FactoryOutletStore.comReviews 978

Website was very good and easy to find what I wanted
Checkout was quick and easy. Free shipping works, because the other 3 sites I looked at all charge $30+ for shipping.
Mother in law can not hear at all, and her current Clarity phone batteries went bad and can not replace with rechargeable ones. Called the company and phone is under 100% life time warranty, but they told me that we would have to send the phone in and it would take 45 to 60 days for repair. The lady is 85 years old and can not be without a phone for that long. She does not drive and maid service does all shopping for her. Thanks again for the nice and quick website. Would add a little more descriptions or data on phone for hearing loss people - use WebMD to get data.

I recently ordered two block camera batteries from FactoryOutletStore which the phone rep advised he could fill, notwithstanding my subsequently learning that the company did not have and would not have the ordered batteries in stock. So, not having the ordered batteries in stock, FactoryOutletStore then shipped different batteries which would not even fit the camera model. And, to make things even better, FactoryOutletStore charged my credit card for two "battery warranties" which never were discussed, explained or authorized. The kicker, though, was reading that a condition of my receiving refund for an improperly filled order, which could not be filled correctly, was that I would be subject to a 15% service charge on the order value, plus return postage costs. Charging for unauthorized warranties and tacking on 15% for improperly filled orders may be a good business model for FactoryOutletStore, but it is a lousy model for customers. I'm still waiting for a requested explanation for how FactoryOutletStore can justify charging customers for refunds necessitated solely by it's own negligent or willful order-taking/order-processing mistakes.

Bought a GPS system as a Christmas present. Received it on time and set it up in my Jeep a couple of days after Christmas. It immediately blow my heater out. Took me several days to get the Jeep into the dealership and in the meantime I am driving around in the winter without heat. The dealership found that the heater circuit/blower were blown. Repair cost was over $400.00. Also, did I mention that my husband had to drive me around for 2 days - back/forth to work while my vehicle was being repaired. Returned the GPS as defective with shipping/insurance at a cost of $20. I wrote Factory Outlet a letter about the GPS short-circuiting my heater along with a copy of the automotive invoice showing that the heater circuit had to be replaced. Factory Outlet is still charging me a re-stocking fee - Guess thy put it back on the shelf to resell to another sucker. So I am out re-stocking fee, shipping/insurance cost, and automotive repairs of over $400.00 plus inconvenience that I did not have my Jeep for 2 days while it was being repaired and out a nice Christmas gift. **** all around.

I couldn't figure out the right part they were very kind and helped me. But then I ordered wrong part. Again, they were very kind in the return and replacement.
Their staff was knowledgeable and very polite. I will absolutely use again.

Bought a North America GPS from them, it came and was defective, they will not return my shipping charges, even though it was defective. Most customer service people are very hard to understand with a very strong accent. I returned the GPS and it has been over 25 days and still have not received a refund and they keep jerking me around on it and can't tell me why I haven't gotten a refund. I have never received worst customer service in my life. I wouldn't take anything from these people if they gave it to me free! Worst shopping experience of my life getting ready to contact the New York Attorney General to have them look at the situation.

I purchased a refurbished GARMIN GPS. I had intermittent problems with it in the first month. I called and was told to try it for a bit longer (note: the return period ends at 30 days). I continued to have the problem intermittently. When I called to return it for service I was told I would have to pay shipping both ways because shipping is only paid in the first 30 day period. In addition, the item is under a one year warranty: they would send me a new product, but the warranty would end at the end of the original year (less than 2 months from now). Usually when you get a new product the warranty date resets. Additionally the customer service rep was very rude. I refuse to pay shipping and be sent another item that may or may not work and then have no recourse. I would not recommend doing business with this company.