Most of my leisure and workout clothes are from Fabletics, and I've always been pretty happy with their quality, so this last experience was a little disappointing. I ordered a couple pairs of cold-weather leggings; after the first wear, both are beginning to pill between the legs. I haven't seen this in their other leggings before, and I'm especially disappointed since these were advertised not to pill.

Additionally, the website will not accept my credit card or my debit card (AmEx and Mastercard). I've been forced to use AfterPay, which is really not my preferred method of payment. This issue is still unresolved, which means I've been skipping my monthly credits bc I don't want to go through the AfterPay site.

Finally, the website often lists items as being available, even when I sort by my size, but when I click on them to get details, it shows that nothing is available. It makes shopping more time-consuming and annoying.

I've really loved Fabletics in the past, and I hope they can resolve these issues so I can continue to love their clothes in the future.

Recently they lost a 200$ order I made for Christmas. I had to call so many times to deal with it - once to Phillipines and once to Mexico.after many emails and calls I spoke with someone in the US and they said it's Courier issue and in the case the courier was DoorDash. Of course DoorDash claims it's not their issue. Both parties were unprofessional.in the end I got my money back BUT no apology for their lack of professionalism and irresponsibility.

The products have gotten better through the years, but the shipping and customer service are atrocious.

Placed order in early December and while delivery took a while, everything shipped via UPS and was received as expected except that most of the items were too long for me. I initiated a return to exchange the items.

After returning the items, my replacement order never shipped and credits were never issuednto my account for thr returned items. After contacting CS, they add the credits back to my account because the items I wanted are no longer available.

I took some time and found alternative items to place my order once again. The majority of that order were shipped via Doordash. The Doordash delivery driver never attempted delivery (I know because I both lived and worked at the apartment community and they supposedly attempted delivery during office hours while I was working and I can guarantee they didn't attempt). After a few days of "attempted deliveries" I noticed and added in my own personal Doordash instructions including a 24/7 access code to the building. Dasher still marks as attempted and my items are returned to the warehouse.

I contacted CS every day for nearly a week to try and resolve this but they kept saying my order was still on the way and not to worry. Finally, after a lot of back and forth they finally acknowledge that the items were returned and what I ordered is no longer available. Again.

I spend HOURS dealing with this and all they were able to offer as compensation was a 50% discount of one future item but only if it's listed at full price. Pretty worthless and won't be something I end up using because I deactivated my account after this experience.