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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Honestly, it would be better to just go and buy from a high end sports brand like Lorna Jane or go for cheap stuff from Target! I originally signed up to buys some cheap tights that turned out to be average at best in quality. After signing up to the VIP price, I was not aware that my account would be charged every month!
After three international phone calls and a lot of stress, I've tried to purchase more products that I do not need or want just to use the credits that I have accrued in monthly fees. I still need to call AGAIN to cancel the damn account.
Would NEVER SHOP WITH THEM AGAIN. Next time in going to Lorna Jane and buying exactly what I want!
If you're going to join make sure you understand the rules. The people complaining are obviously slow. Fabletics makes it very clear that you're signing up for a 'subscription' service. I skip most months and I'm not sure why people are finding it difficult to do so. Sorry, but you have to be pretty slow not to find the ONE button/link that allows you to skip... I have never been charged without my authorization.
I make my orders during times that fabletics has sales (maybe twice a year?) although these are getting more sparse. The quality is pretty great on the leggings but questionable on tanks and jackets.
I signed up for the VIP membership a while ago and ive taken advantage of the credits I get every month. Recently I've been trying to save money for college and canceled my account. After i canceled I relized that I still had two credits that were unused, I've been trying for about two hours now trying to figure this out, the website will not let me use my credits. I've tried contacting someone on the fabletics chat thing and ive been waiting for what seems to be forever. Ughhh I'm very upset and frustrated with this issue
Hello Claire,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Being a poor, college student I decided to take Fabletics up on their offer of 2 for $24 leggings and free shipping. Seemed like a steal to me. A month later and I get an email from my bank telling me I am in a negative balance, which made no sense to me because I had checked the account earlier in the morning. When I saw the $49.95 charged to my account I immediately thought the website stole my credit card information. I went back to the original order email and saw in TINY PRINT that if I do not log on for a month they will charge me $49.95. I gave them my credit card information to BUY TWO LEGGINGS. Not to keep it and continually charge me every month. Now, not only do I have to wait a week for them to process my refund- I also have to pay and overdraft fee. DO NOT SUPPORT THIS COMPANY!
Hello Ginny,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
I just joined today at one of your stores and the site is down? Please let me know when this will be up?!
Hello Brandi,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
I signed up for the VIP membership to take advantage of the 2 pairs of leggings for $24. Upon signing up it is made EXTREMELY clear that if you do not "skip this month" by the 5th of every month your card will be charged a monthly fee. The website does not hide this fact and they do state it multiple times throughout the joining process (Anyone who's saying they were never advised, obviously signed up without reading all the information provided - which is why its important to take the time and READ through all of the terms and conditions that comes with the VIP membership).
Now, I placed my order for the 2 leggings on June 23rd (Friday), and received my order on June 26th (Monday). Fantastic! I was ecstatic. The leggings I ordered were great quality and durable. Probably my new favourite place to buy leggings from. The material is not thin or see through, which is a big plus because a lot of the other leggings I've bought online, are see through or a very thin material.
I've placed another order for a jacket, because being VIP means that I am able to get deals on clothes (anywhere from 50 - 70 % off regular price).
This is my new favourite website to shop and I'm thrilled with how things are. Opting out of the month was very easy, I logged in on the 1st of July and right away it pops up with a "would you like to see your month specials or SKIP THIS MONTH. I clicked the SKIP THIS MONTH and that was that.
Keep it up Fabletics. You've made a lifetime customer!
Hello Samantha,
It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services.
XO,
Samar
Website has major issues. Can't scroll properly, it jumps around. Unable to "skip month" and was told by customer service to use Internet Explorer instead of Google Chrome, but same jumping issue. Live Chat is NEVER available, I have tried many different times. Calling customer service takes too long and is overseas. I never receive emails from them even though my address is correct on the account. I like the products and have been with them a couple of years. But I am a bit over it and am thinking of cancelling, but I have a credit I need to use!
Hello Clarissa,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
They take noney out of your account and give you the run around about refunding it. I'm still waiting for mt refund to be processed. Every time I call they tell me the refund was not processed and that they will fix it and don't.
Hello Tahirah,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
I have called Fabletics multiple times/ emailed countless times due to a fraud shopping on their site using my card. I had to cancel my card and go through the hassle of that. I informed Fabletics and tried getting their help to resolve the issue and NOT ONE PERSON helped or called me back. I am still fighting to get my money back. Very disappointed in the customer service.
Hello A E.,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Best,
Samar
I will never order from th is company again. Although the clothes are nice, the company continousely charges you 49.95 without telling you why. When making my first purchase there was no indication that i was being enrolled into a membership that would cost me. Then i was notified that if i didnt make a purchase once a month i would still be charged 49.95 per month. This is ridiculous. And the customer service representatives are no help at all. DO NOT ORDER FROM THIS SITE, IT IS A RIP OFF!
Hello Jasmin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Website browser goes too fast so you can not sort through items properly, then when placing an order, it does not understand that the billing and shipping address are the same. I had to call customer service, and because it's linked to JUSTFAB. I called customer service which lasted 33 min. Then I was disconnected, when I went back on line, the $ 69.33 total became $ 219.21 and I had to call customer service again and held on the phone fr another 6 min. Wait time. Kate Hudson, love your products but your website controllers are horrible. I am not recommending the website to anyone.
Hello Tracey,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
This company will keep charging your card and leaving you no way to delete from their system. I was charged 49.95 twice within a 2 week period. When I called the Fabletics they told me that they couldn't see the charges and I would need to go to my bank. THEY ARE A SCAM-I didn't want to believe it myself. It's too bad because I really liked their products. I hope they get busted soon for the fraud they are committing.
Hello Tammy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar
Very disappointed in the shipping time. I am a new customer who ordered over a week ago and my order has still not shipped. These workout clothes better be amazing, or I will be cancelling membership immediately. I also tried the "Contact Us" link on the site, but it appears that is down too. I'd rather shop Amazon.
Hello Dawn,
Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Terrible experience left me so disgusted, I didn't even get to the shopping part. There was an issue with my password. I use a password protection app to save and autofill passwords. I tried logging in, but couldn't. I tried a password reset - which required my email. I got an error message telling me there was no record of me having an account. I figured I had done something wrong when I set up my account, so I decided to create it - again. I entered my email and was told I already have an account on file. Great. So buried in the FAQs is a message about issues with passwords - if you have a problem you're told to reach out via Chat or phone. The customer service chat line was hidden even better. I gave up trying to have a chat after 10 minutes of sitting in a queue. Bye-bye.
Hello Erin,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
Best,
Samar
In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.
Hello Tresa,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.
Best,
Samar
I ordered a pair of leggings and joggers and they are poor quality. It's comparable to ordering from Amazon from their party sellers and getting surprised with and quality. Refund is taking a whole month to process keep calling back and they keep saying 7 days and another 7 days to see a refund. I still haven't seen a refund yet I might just have to call my credit card company to dispute the charges if I don't see a refund in the next 7 days. Terrible company don't buy.
Hello Anna,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
I ordered 2 leggings during their memorial day sale. I confirmed my shipping address and everything. Once my packaged reached my city, the shipping facility said that it could not locate my address and was being sent back to Fabletics. (I only found this out by looking at my tracking number. No one ever contacted me directly regarding this.) Once I contacted Fabletics to confirm my address and have them try shipping it to me again, they told me that they no longer had the items in stock! How do they not have the items in stock that they were sending me? I asked them if they just gave them to someone else and they reply "yes." Why would they do that without contacting me first? So frustrating, I ended up cancelling my account and never received a refund for the items I never received but paid for. The agents are horrible and are like robots. NEVER ORDER FROM FABLETICS. IT'S A TRAP.
Hello Alicia,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I foolishly expected more from a brand endorsed by the actress and was charged $49.95/mo for a membership I had no clue I blindly "agreed" to; IT'S AUTOMATIC ENROLLMENT WAS NEVER MADE CLEAR. After my only purchase ever from that company, it will surely be my last. POOR WAY TO CONDUCT BUSINESS.
Hello Emilie,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
Do not buy from here. The quality is poor for the price. The customer service is awful, you can never get hold of anyone and when you do you get cut off. They hold on to your money as it takes so long to get a refund. They also get you to sign up to a VIP programme that takes money from your account with out you realising. I will never use this company again.
Hello Jemma,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with Fabletics. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
Best,
Samar
Fabletics will keep charging your card until you call your bank and put a block on the merchant. Be aware! Do NOT give this company your credit card information. I ordered a pair of leggins and a sports bra, wore them just one time and will never wear them again. The quality and performance of active wear is very very poor! I am a huge lululemon fan and will not shop with fabletics ever again.
Hello Love L,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello M M,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. If you ever need anything, our member service representatives are available 24/7 at 1-855-202-3570.
Best,
Samar