Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Australia
1 review
6 helpful votes
Follow Gg B.
Unfollow Gg B.
Share Review
Report Review

BUYER BEWARE
July 15, 2017

Honestly, it would be better to just go and buy from a high end sports brand like Lorna Jane or go for cheap stuff from Target! I originally signed up to buys some cheap tights that turned out to be average at best in quality. After signing up to the VIP price, I was not aware that my account would be charged every month!

After three international phone calls and a lot of stress, I've tried to purchase more products that I do not need or want just to use the credits that I have accrued in monthly fees. I still need to call AGAIN to cancel the damn account.

Would NEVER SHOP WITH THEM AGAIN. Next time in going to Lorna Jane and buying exactly what I want!

Date of experience: July 13, 2017
Canada
1 review
1 helpful vote
Follow M M.
Unfollow M M.
Share Review
Report Review

Great quality
July 12, 2017

If you're going to join make sure you understand the rules. The people complaining are obviously slow. Fabletics makes it very clear that you're signing up for a 'subscription' service. I skip most months and I'm not sure why people are finding it difficult to do so. Sorry, but you have to be pretty slow not to find the ONE button/link that allows you to skip... I have never been charged without my authorization.

I make my orders during times that fabletics has sales (maybe twice a year?) although these are getting more sparse. The quality is pretty great on the leggings but questionable on tanks and jackets.

Date of experience: July 12, 2017
Laura T. — Fabletics Rep
over a year old

Hello M M,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. If you ever need anything, our member service representatives are available 24/7 at 1-855-202-3570.

Best,

Samar

Minnesota
1 review
3 helpful votes
Follow Claire S.
Unfollow Claire S.
Share Review
Report Review

SO frustrated
July 10, 2017

I signed up for the VIP membership a while ago and ive taken advantage of the credits I get every month. Recently I've been trying to save money for college and canceled my account. After i canceled I relized that I still had two credits that were unused, I've been trying for about two hours now trying to figure this out, the website will not let me use my credits. I've tried contacting someone on the fabletics chat thing and ive been waiting for what seems to be forever. Ughhh I'm very upset and frustrated with this issue

Date of experience: July 7, 2017
Laura T. — Fabletics Rep
over a year old

Hello Claire,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

West Virginia
1 review
10 helpful votes
Follow Ginny C.
Unfollow Ginny C.
Share Review
Report Review

RIP OFF
July 9, 2017

Being a poor, college student I decided to take Fabletics up on their offer of 2 for $24 leggings and free shipping. Seemed like a steal to me. A month later and I get an email from my bank telling me I am in a negative balance, which made no sense to me because I had checked the account earlier in the morning. When I saw the $49.95 charged to my account I immediately thought the website stole my credit card information. I went back to the original order email and saw in TINY PRINT that if I do not log on for a month they will charge me $49.95. I gave them my credit card information to BUY TWO LEGGINGS. Not to keep it and continually charge me every month. Now, not only do I have to wait a week for them to process my refund- I also have to pay and overdraft fee. DO NOT SUPPORT THIS COMPANY!

Date of experience: July 6, 2017
Laura T. — Fabletics Rep
over a year old

Hello Ginny,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Indiana
1 review
1 helpful vote
Follow Brandi S.
Unfollow Brandi S.
Share Review
Report Review

Website Is Down
July 8, 2017

I just joined today at one of your stores and the site is down? Please let me know when this will be up?!

Date of experience: July 5, 2017
Laura T. — Fabletics Rep
over a year old

Hello Brandi,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Canada
1 review
2 helpful votes
Follow Samantha L.
Unfollow Samantha L.
Share Review
Report Review

I signed up for the VIP membership to take advantage of the 2 pairs of leggings for $24. Upon signing up it is made EXTREMELY clear that if you do not "skip this month" by the 5th of every month your card will be charged a monthly fee. The website does not hide this fact and they do state it multiple times throughout the joining process (Anyone who's saying they were never advised, obviously signed up without reading all the information provided - which is why its important to take the time and READ through all of the terms and conditions that comes with the VIP membership).

Now, I placed my order for the 2 leggings on June 23rd (Friday), and received my order on June 26th (Monday). Fantastic! I was ecstatic. The leggings I ordered were great quality and durable. Probably my new favourite place to buy leggings from. The material is not thin or see through, which is a big plus because a lot of the other leggings I've bought online, are see through or a very thin material.

I've placed another order for a jacket, because being VIP means that I am able to get deals on clothes (anywhere from 50 - 70 % off regular price).

This is my new favourite website to shop and I'm thrilled with how things are. Opting out of the month was very easy, I logged in on the 1st of July and right away it pops up with a "would you like to see your month specials or SKIP THIS MONTH. I clicked the SKIP THIS MONTH and that was that.

Keep it up Fabletics. You've made a lifetime customer!

Date of experience: July 4, 2017
Samar B. — Fabletics Rep
over a year old

Hello Samantha,

It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services.

XO,

Samar

Texas
1 review
5 helpful votes
Follow Clarissa C.
Unfollow Clarissa C.
Share Review
Report Review

Website has major issues. Can't scroll properly, it jumps around. Unable to "skip month" and was told by customer service to use Internet Explorer instead of Google Chrome, but same jumping issue. Live Chat is NEVER available, I have tried many different times. Calling customer service takes too long and is overseas. I never receive emails from them even though my address is correct on the account. I like the products and have been with them a couple of years. But I am a bit over it and am thinking of cancelling, but I have a credit I need to use!

Date of experience: July 1, 2017
Samar B. — Fabletics Rep
over a year old

Hello Clarissa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Washington
1 review
4 helpful votes
Follow Tahirah T.
Unfollow Tahirah T.
Share Review
Report Review

They steal
June 30, 2017

They take noney out of your account and give you the run around about refunding it. I'm still waiting for mt refund to be processed. Every time I call they tell me the refund was not processed and that they will fix it and don't.

Date of experience: June 26, 2017
Samar B. — Fabletics Rep
over a year old

Hello Tahirah,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Illinois
1 review
1 helpful vote
Follow A E.
Unfollow A E.
Share Review
Report Review

I have called Fabletics multiple times/ emailed countless times due to a fraud shopping on their site using my card. I had to cancel my card and go through the hassle of that. I informed Fabletics and tried getting their help to resolve the issue and NOT ONE PERSON helped or called me back. I am still fighting to get my money back. Very disappointed in the customer service.

Date of experience: June 26, 2017
Samar B. — Fabletics Rep
over a year old

Hello A E.,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.

Best,

Samar

South Carolina
1 review
6 helpful votes
Follow Jasmin L.
Unfollow Jasmin L.
Share Review
Report Review

I will never order from th is company again. Although the clothes are nice, the company continousely charges you 49.95 without telling you why. When making my first purchase there was no indication that i was being enrolled into a membership that would cost me. Then i was notified that if i didnt make a purchase once a month i would still be charged 49.95 per month. This is ridiculous. And the customer service representatives are no help at all. DO NOT ORDER FROM THIS SITE, IT IS A RIP OFF!

Date of experience: June 25, 2017
Samar B. — Fabletics Rep
over a year old

Hello Jasmin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Michigan
2 reviews
4 helpful votes
Follow TRACEY G.
Unfollow TRACEY G.
Share Review
Report Review

Website issues
June 30, 2017

Website browser goes too fast so you can not sort through items properly, then when placing an order, it does not understand that the billing and shipping address are the same. I had to call customer service, and because it's linked to JUSTFAB. I called customer service which lasted 33 min. Then I was disconnected, when I went back on line, the $ 69.33 total became $ 219.21 and I had to call customer service again and held on the phone fr another 6 min. Wait time. Kate Hudson, love your products but your website controllers are horrible. I am not recommending the website to anyone.

Date of experience: June 25, 2017
Samar B. — Fabletics Rep
over a year old

Hello Tracey,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Nebraska
1 review
6 helpful votes
Follow Tammy I.
Unfollow Tammy I.
Share Review
Report Review

This company will keep charging your card and leaving you no way to delete from their system. I was charged 49.95 twice within a 2 week period. When I called the Fabletics they told me that they couldn't see the charges and I would need to go to my bank. THEY ARE A SCAM-I didn't want to believe it myself. It's too bad because I really liked their products. I hope they get busted soon for the fraud they are committing.

Date of experience: June 22, 2017
Samar B. — Fabletics Rep
over a year old

Hello Tammy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Michigan
1 review
4 helpful votes
Follow Dawn H.
Unfollow Dawn H.
Share Review
Report Review

Very disappointed in the shipping time. I am a new customer who ordered over a week ago and my order has still not shipped. These workout clothes better be amazing, or I will be cancelling membership immediately. I also tried the "Contact Us" link on the site, but it appears that is down too. I'd rather shop Amazon.

Date of experience: June 19, 2017
Samar B. — Fabletics Rep
over a year old

Hello Dawn,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Iowa
1 review
3 helpful votes
Follow Erin M.
Unfollow Erin M.
Share Review
Report Review

Terrible experience left me so disgusted, I didn't even get to the shopping part. There was an issue with my password. I use a password protection app to save and autofill passwords. I tried logging in, but couldn't. I tried a password reset - which required my email. I got an error message telling me there was no record of me having an account. I figured I had done something wrong when I set up my account, so I decided to create it - again. I entered my email and was told I already have an account on file. Great. So buried in the FAQs is a message about issues with passwords - if you have a problem you're told to reach out via Chat or phone. The customer service chat line was hidden even better. I gave up trying to have a chat after 10 minutes of sitting in a queue. Bye-bye.

Date of experience: June 12, 2017
Samar B. — Fabletics Rep
over a year old

Hello Erin,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.

Best,

Samar

Texas
1 review
5 helpful votes
Follow Tresa R.
Unfollow Tresa R.
Share Review
Report Review

In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.

Date of experience: June 12, 2017
Samar B. — Fabletics Rep
over a year old

Hello Tresa,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

California
1 review
4 helpful votes
Follow Anna F.
Unfollow Anna F.
Share Review
Report Review

I ordered a pair of leggings and joggers and they are poor quality. It's comparable to ordering from Amazon from their party sellers and getting surprised with and quality. Refund is taking a whole month to process keep calling back and they keep saying 7 days and another 7 days to see a refund. I still haven't seen a refund yet I might just have to call my credit card company to dispute the charges if I don't see a refund in the next 7 days. Terrible company don't buy.

Date of experience: June 10, 2017
Samar B. — Fabletics Rep
over a year old

Hello Anna,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Arkansas
1 review
2 helpful votes
Follow Alicia H.
Unfollow Alicia H.
Share Review
Report Review

I ordered 2 leggings during their memorial day sale. I confirmed my shipping address and everything. Once my packaged reached my city, the shipping facility said that it could not locate my address and was being sent back to Fabletics. (I only found this out by looking at my tracking number. No one ever contacted me directly regarding this.) Once I contacted Fabletics to confirm my address and have them try shipping it to me again, they told me that they no longer had the items in stock! How do they not have the items in stock that they were sending me? I asked them if they just gave them to someone else and they reply "yes." Why would they do that without contacting me first? So frustrating, I ended up cancelling my account and never received a refund for the items I never received but paid for. The agents are horrible and are like robots. NEVER ORDER FROM FABLETICS. IT'S A TRAP.

Date of experience: June 8, 2017
Samar B. — Fabletics Rep
over a year old

Hello Alicia,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Texas
1 review
4 helpful votes
Follow Emilie F.
Unfollow Emilie F.
Share Review
Report Review

I foolishly expected more from a brand endorsed by the actress and was charged $49.95/mo for a membership I had no clue I blindly "agreed" to; IT'S AUTOMATIC ENROLLMENT WAS NEVER MADE CLEAR. After my only purchase ever from that company, it will surely be my last. POOR WAY TO CONDUCT BUSINESS.

Date of experience: June 8, 2017
Samar B. — Fabletics Rep
over a year old

Hello Emilie,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

GB
1 review
3 helpful votes
Follow Jemma O.
Unfollow Jemma O.
Share Review
Report Review

Do not buy for them
June 10, 2017

Do not buy from here. The quality is poor for the price. The customer service is awful, you can never get hold of anyone and when you do you get cut off. They hold on to your money as it takes so long to get a refund. They also get you to sign up to a VIP programme that takes money from your account with out you realising. I will never use this company again.

Date of experience: June 8, 2017
Samar B. — Fabletics Rep
over a year old

Hello Jemma,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with Fabletics. We value you as a member and want to make things right! A member of member service will email you within 48 hours.

Best,

Samar

Colorado
1 review
4 helpful votes
Follow Love L.
Unfollow Love L.
Share Review
Report Review

Fabletics will keep charging your card until you call your bank and put a block on the merchant. Be aware! Do NOT give this company your credit card information. I ordered a pair of leggins and a sports bra, wore them just one time and will never wear them again. The quality and performance of active wear is very very poor! I am a huge lululemon fan and will not shop with fabletics ever again.

Date of experience: June 7, 2017
Samar B. — Fabletics Rep
over a year old

Hello Love L,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar