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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have shopped at the store three times. Each occasion the team was great! I even phoned the day before my trip to ask if want I wanted was on hand. They had my purchase ready when I arrived the next day. Thanks team!
Very disappointed in the selection (they are always out of sizes), website is poor, and delivery takes a long time.
Hello Ross,
We're sorry to know that you are disappointed with our products' availability. Your feedback is essential, and we would like to address your concern as quickly as possible. Our Member Services team will email you within 48 hours to assist you.
Best,
Bella
I love the power hold leggings however I'm bummed that there is never an option to use ur member credit for higher priced option. Paying monthly for the membership should have its perks. There is an outfit 3 piece, for a $115 that I would love to have, I wish I could at least put my member credit towards it or the amount of my member credit towards it and pay the difference. Instead because I can't afford to pay that much plus the monthly fee I just don't purchase it.
Hello Brittney,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your credit and price concerns.
Best,
Bella
Overall, I have been happy with quality and fit of everything I have bought so far however I feel like there's never enough options left when it comes to choosing an outfit. Hoping for more stock in the future so I can enjoy more styles! Shipping is fast and arrives well packaged and in good time.
Hello Maryanne,
Thank you for your review that you like our fast shipping and the quality and fitting of the item. For your reference, we suggest that you log in to your Fabletics account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.
Best,
Clark
Fabletics is on the verge of achieving total excellence! If a product sells out repeatedly, why would you discontinue it? The example would be the takeaway short/pant. The One short is the same fit but the fabric quality declined substantially. The only pant changed to a baggier fit (or less sizing consistency) in 2021. Shipping is the slowest of any major retailer, by a long shot. Fabletics has some awesome products, and could be the greatest apparel brand out there if they could iron out a few quality control issues.
Hello Regina,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I don't want to spend $150 on LuLu's. I love almost all of my Fabletics finds. Every collection has its own form of quality. I've been super happy to look and shop for workout clothes. While finding super cute puffer jackets at the same time
Hi Patricia,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy
Purchased fabletics as a christmas present for my granddaughter. She had no problem exchanging a pair of leggings. Loves her items!
Hello Karen,
Thank you for your review. We are happy to hear that you are happy with our service and you love her items. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Items fit perfect and great value for money. Colour was good too
Hello Jenniffer,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
Everything I try to select from the website is either only available in bright colors or not a mid range size. Need to have more in stock.
Hello Kasey,
Thank you for taking the time to leave a review. We are very sorry to hear that the colors in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
The fabric was weird. Not super flattering. The prints were cute on some items but just not what I expected
Hi Melissa,
We appreciate your feedback on the quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Everything I would want is out of stock, every color I want is out of stock, slim pickings. Cloying that I have received is ok not the best material, lots of cotton feel
Hello Krisy,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was so excited to go to Mall of America Fabletics store. I have been there previously but the store was in another location. I usually had a good experience. Friendly staff, clean dressing rooms, and a good selection of clothing. I was very dissappointed with this experience. I was probably in the store 45 minutes and was not approached by one staff member because all of them were at the check out counter but there was also a long line at the check out. There were 3 staff members helping one person at the counter. One staff member came out of the back room with what i thought was a hand held check out device. She proceeded to stand and watch the other 3 staff help this one customer. While this is all happening there is one staff member to check out the rest of the line of customers. It was four deep and I was #4. I won't bore you with more details but i was finally checked out while this group of 4 staff continued to help ONE customer. Terrible customer service.
Hello Robin,
Thank you for the feedback! We are sorry to hear about the poor service you have experienced in the store. We strive for 100% satisfaction so our Member Services Team will reach out to you immediately to help resolve any concerns you have.
Best,
Jane
I have been purchasing clothing since it came online. I wish there was a sports bra that fit. I like the variety and quality.
Hello Ruth,
Thanks for sending your review! We would like to discuss further the sizing of our products. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love Fabletics! The fit is great, I live the assortment of colors and patterns and shipping is fast and painless. Even my grandma loves the clothing. She loved my sneakers so much I'm going to order her a pair!
Hello Jessica,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
Best,
Jane
Their products are great, comfortable and true to size but the way they are packed uses a lot of plastic.
Hello Alexandra,
Thank you for taking the time to leave a review. Your feedback regarding our packaging is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hello Talya,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Renz
There's supposedly a place where you can go and skip the month but even though you skip the month they charge you for the month.
Hello Lisa,
Thank you for your review. We are sad to hear that you are not happy with our skipping the onth. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Excellent service& support. Although the website could be more detailed to avoid calling customer service
Hi Barbara,
Thanks for your effort in writing a review on our site! We'll make sure to share your feedback with the appropriate team. You can also check our mobile app for a better shopping experience. It is available for iOS devices for US accounts.
Best,
Cathy
Being a tall/muscular woman I appreciate having the long length so I can order full length leggings. Great pair of leggings to wear for work or play.
Hello Cindy,
Thank you for your review. We are happy to hear that you are happy with our product and styles. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Thank you so much for everything, love all my outfits
Hi Michelle,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Thank you so much for the awesome feedback! We're so happy to hear you've had a great experience with Fabletics. Have a great day!
Best,
Renz