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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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The sales person was extremely friendly and help full.
The way member credits work don't feel super great a lot of times. For instance, I would like to get some of the underwear options using member credits. However the value on them is in the teens which makes it feel like a waste since the credit costs about $50. I wish there were two packs of underwear or similarly low priced items that member credits could be used on.
Hello Rob,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Don't like newer styles. Hard to find things that fit the way I want them to. Favorite styles are always sold out.
Hello Kathryn,
Thank you for writing a review! Your feedback on the new style is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Fit is perfect every time. My constant go to for athletic wear.
Hello Katie,
Thank you for your review! We're happy to know that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I shop online all the time however it's great that there is a location available to go to. Everyone is super friendly and helpful. The product sells itself so it's great to have good service along with.
Hello Vanessa,
Thank you very much for such a great review! We work hard to provide the best service that we can for our dear members. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Our sales associate was very sweet and knowledgeable. She was very patient with three teenage girls.
Hello Melisa,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
It's a complete waste of money and the quality has gone far down. I was getting charged double a month, randomly in the middle of the month. And every time I try to cancel there is always a stipulation of why I shouldn't cancel. Even if you use your credits, your hard earned money, you still have to pay more after. The entire system is a complete scam and it's unfortunate I have credits left, because I would rather just get my money back.
Hello Danielle,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The cloud seamless high wasted pants I bought started to snag after 2 wears. This is the first time I had any problems with any of the pants I have bought.
Hello Julia,
We are disappointed to hear that such a loyal customer had a bad experience with our products. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I usually get quality stuff at good prices, but am often disappointed to find out what I really wanted (advertised as New Arrival) is totally sold out in my size.
Hello Kathy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible so our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have found the products I have purchased lately to be ill fitting; the return process is a drag so they get donated. I have been a customer for a long time and feel the organization is going downhill fast. :( It seems the prices have always been higher than most, but the fabrics and fit were always a consideration. Now, that quality has been lacking. The pants are constantly sliding down so I am trying to run with the crotch of the pants about 2" below where it should be. Sad...
Hello Tish,
We are sad to discover that such a loyal customer had a negative experience with our products and services, and we sincerely apologize. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Have purchased shirts, work out bras and spandex pants from Fabletics. Have not been very pleased with sports bras and shirts... fit was off either to big or small and just didn't fit right. I have liked some of their spandex pants, but not all. I feel like you still have to pull them all up from time to time. My favorite line is their Pure Luxe. They're soft and come in great colors you can't find anywhere else
Hello Heather,
We strive to provide high-quality products at all times. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.
Hi Tammie,
We appreciate your feedback on our skipping process! We will be emailing you right away for assistance.
Best,
Cathy
Comfortable, breathable and fits perfectly to your body
Hello Madeleine,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
Also some of the items I have ordered are poor quality.
Hello Wanda,
Thank you for writing a review! Your feedback about the quality of our product is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
We have been members since the beginning of this company and have continued to be impressed with the quality of the products and the support we receive from customer service.
Hello Kerry,
Thank you for your loyalty. We always make sure to make beautiful and quality products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have enjoyed most of my products that I have purchased off of this website. It took a little bit to figure out what fabrics I liked because I didn't enjoy all of them. I have had my first pair of leggings over a year now, and they still feel great! A few of the lighter sets of leggings are still very see through. I also would receive my shipments in a timely manner. However, this last order has taken a little over a month for them to ship out. Overall, a great experience!
Hello Maria,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I absolutely loved Fabletics when it first started. I thought the price for VIP was good and for $50 you could get a great workout outfit. Now most outfits are closer to $80 or more. Also, they are constantly changing what leggings, bras, shirts are available to purchase so if you have a favorite piece, you have a very short period to but before they evolve to the next hip clothing type. And even if you can find a legging or top you love, it's rare you can find it in your size even just a few days after it goes for sale. I think they need simplify and to go back to the way it used to be.
Hello Stacy,
We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I usually bought other brands for my excercise clothes, I'm a yoga teacher all over the world, and I need to keep a nice, cute and cool look, while feeling fabulous, and not spending all of my money while achieving that.
Tht's when I discovered Fabletics, and ever since, I'm buying everything from here!
I get a lot of cute comments about my clothes, I highly recommend it!
Hello Consuelo,
Thank you so much for choosing us! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
Always a winner. The quality is great! In 5 years I have never had a pair wear out.
Hello Leslie,
We thank you for your loyalty and for leaving a positive review. We always aim to offer the best prices and the highest quality products. Have a great day!
Best,
Renz
Items shipped right away. Always great quality. Lots of selection.
Hello Angela,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Areliz,
Thank you for leaving a positive review! We're happy that our members appreciate the effort that we put into making sure we provide the best services! Have a great day!
Best,
Renz