On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been a client of yours off and on for several years. I love your leggings. They are great! Your sports bras, though, are not really hitting the mark in terms of what I need. I've tried some of your high support and love support, and they just seem to be made for smaller breasted women. Women with big boobs can be very fit, and it would be great. If you all could develop sports bras that provide good coverage and good support. I love everything else about your products!
I actually love Fabletics but won't buy them anymore because they develop holes very quickly. Maybe the 3rd or 4th use I discover holes in them. This has been my experience with a number of different styles of Fabletics. At first I thought it was a me problem but my sister in law is having the same issues.
Unfortunately I will not buy anymore leggings from Fabletics dues to this issue.
Hello Bobbi,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I first purchased from Fabletics in the fall of 2021. They offer great deals, discounts and a points system, which has brought me from new time buyer to VIP Elite. Their products feel great, look great and their array of colour, pattern, fit and fabric choices are a WIN for me compared to anywhere else.
I previously purchased from Old Navy, Garage and Walmart for any leggings, or activewear. The other companies emails that I receive for Bogo deals and discounts do catch my eye, but I have yet to follow through with purchasing from another company since beginning with Fabletics.
Their products really are great. I have collected more than 20 pieces in one year and I wear all of them! They offer a monthly members credit, which you can choose to skip at the beginning of each month if you don't have the funds. If you do have the funds, it is worth it! I have saved so much money for great quality products. I am the happiest customer.
Hello Brittany,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.
Hello Gabriela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Hello Missy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Paula,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I canceled my membership. I loved the outfits and quality however my size in small sometimes medium was NEVER available in anything I wanted that it was a waste to have the membership. Other than that I enjoyed having fabletics.
Hello Jessica,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Nothing that I ordered fit me (XXL) but it was all made of lovely fabrics. Maybe when I slim down…
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered this sweat pants but can't use the pockets because it came with big holes on them
Hello Grysielle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great experience. I bought some leggings and they had a hole. I called and they replaced them without any doubt or questions.
Hello Aileen,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Stock is way too low. I still cannot order online because they say my password is incorrect and I've reset it three times with the help of a representative.
Hello Jeff,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love all their products. They are amazing in quality, colors and comfortable.
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The website was relatively easy to navigate through, but I was able to manage and get the shorts that I like to wear today
Hello Jonathan,
We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had heard many reviews on Fabletics Leggings, and held off on a buying any for many months because the reviews were not the greatest... But after ordering two pair of leggings, this will forever be the only place I order leggings from. They were Thick, Comfortable, and over all very Cute in style. Do not hesitate to buy as you will be very happy you did!
Hello Phoenix,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I can't stop buying them! The powerhold fabric is top-notch for belly control. I am a quadriplegic so I constantly look like I am 5 months pregnant. Since I have started wearing these instead of suffering with a corset, I have felt a lot more confident going out in public. The only criticism is that I wish they had more stock/choices in full length leggings and more shirts that are NOT cropped. I would love some powerhold fabric in high rise denim like bottoms so that I can enjoy denim looks again!
Hello Jessica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The quality and fit of the clothing is excellent! The easy of ordering and the return service are exceptional.
Hello Andrew,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Most of my packages have been lost and every time I reach out to customer service I get different responses on what to do. Any requests that get sent to a "manager" never get followed up on. I'm done with Fabletics.
Hello Beka,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
I really like Fabletics, the quality, the styling but the monthly auto thing is terrible. I always miss the email to skip, then by an off chance I do catch it, I click the link and can't find the skip because I'm on my phone and it's all jumbled. It's just not sustainable for busy people who have little time to go searching on how to skip.
Hello Roni,
We appreciate the feedback you shared regarding our skipping option. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Even as a VIP member was just hard to ever use my credits for something I actually wanted. It was always out of stock. I'm not trying to pay monthly for something that when it comes time to use is a frustrating experience where I can't find what I want. I don't want to have to check the website every day or hunt around, that's not what I'm paying for.
Hello Jon-Luc,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Lack of stock and options, due to sales. Get in when restocks happen quick before it sells out again. Want more color options and patterns.
Hello Aaron,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caterina,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz