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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I purchased shorts from them on line. The next thing I know they're hitting my account for a $50+ monthly "Membership" fee. I'm still trying to recover that but their customer service is almost nonexistent! Additionally their merchandise is not even high quality!
I absolutely love shopping at Fabletics! Friendley faces, fashionable pieces and great prices! Five stars everytime I shop Plus sales and promotions are so worthy!
I always have a shipping delay even if I pay extra if I enter my po box. Usually if the carrier a company uses does not ship to a po box it will not allow you to enter one. Fabletics lets you enter po boxes but then my package gets held at a facility and i have issues trying to locate my package. Recently they switched the carrier to a company i never heard of called ontrac and when i received a text saying they were not able to deliver I thought it was a scam, until i tried tracking my package and again they said it was undeliverable because they could not verify my physical address and now im still waiting on my package, usually to receive the things I order it takes more than 2 weeks
Hello Jazmin,
Thank you for writing us a review. We're really sorry to hear about the ongoing delivery issues you've experienced, especially when you've paid extra for faster shipping. That's incredibly frustrating, and we completely understand your concerns. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I called to cancel my subscription in March. The service rep. Kept me on the phone for at least 15 minutes, trying to convince me to keep my subscription going. In April my subscription was still alive and kicking. I have tried to call since, but not been able to get through. Your auto recording says it can't find an account for me with my phone number. So again this month I had to go online and choose NOT to be billed. I like your products, however, I don't need 12 sets per year.
Hello Deb,
Thank you so much for taking the time to share your experience with us, and we're truly sorry to hear about the frustration you've encountered. We completely understand how disappointing and exhausting it must be to feel like your cancelation request wasn't honored, especially after a long call. That's not the level of service we aim to provide, and we deeply regret the inconvenience this has caused. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love Fabletics. The clothing is so comfortable. I am a plus sized woman and it's hard to find workout clothing that is cute. I appreciate that Fabletics offers clothing for everybody.
Customer service was not helpful nor knowledgeable about the specific products for which I had questions. The delivery took almost two weeks. And the sports bra, which is supposed to be for high intensity work outs, keeps unzipping during the warm ups. During the works outs I have to continuously keep zipping it up.
Hello Danielle,
We're sorry the sports bra didn't meet your expectations and that your experience reaching out for help fell short. A high-intensity workout bra should offer reliable support, and it's frustrating to deal with a zipper that won't stay secure—especially after a long wait for delivery and unclear responses when you had specific product questions. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Good quality clothing but shipping just takes so long that it's not worth it to me even though when I complained about shipping the company did compensate me, which was nice... But I will not be making anymore purchases.
Have enjoyed the quality of the shirts shorts and pants. Turn time is quick ordering is easy. VIP credits are marginal in cost savings. Using one VIP credit for a pair of shorts or shorts and a T-shirt is poor. Return on investment.
All of the flares I got were the perfect length, I'm 5'4 and got the short length. All 8 pairs of leggings I got were true to color and fit great.
Let start by saying the very first pair pants i got were absolutely great, but the problem was I order 6 pair of pants, buy it took over 2 weeks to receive just one so called customer service and was told me I would them in 4 days, after waiting another 2 weeks I went the account to see the status of delivery, found out the order had been canceled, but when you go on there website they show plenty of them, they show that they had no intention of delivering more than one, if any items are on sale u will receive only to me this is a scram! Very dissatisfied
Hello Demetrius,
Thank you for writing us a review. We're truly sorry for the experience you've had—this is far from the service we strive to provide. We completely understand how disappointing it must have been to wait weeks for your order, only to receive one item and later find out the rest had been canceled without proper communication. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I was charged for things I didn't order.
I called and customer service was no help...
I was charged for things I didn't order.
I called and customer service was no help...
Hello Blanca,
Thank you for writing us a review. I'm really sorry to hear about the trouble you've experienced with your recent order and the frustration of being charged for items you didn't order. That's definitely not the experience we want for any of our customers, and I completely understand how upsetting this must be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love how comfortable they are and the fit perfect will be buying more soon wish they had a store in my area Maine
I always get great products from fabletics. The sports bra I purchased this time was an odd fit but the other items were perfect and I love the red shorts.
The survey was fine and not to long, easy to go through the whole process. Don't think it is necessary to make describing my experience that has to be a least one hundred characters long that is a over kill, option should be you can type as much as you wish or as little as you want.
High quality products and top notch service. The sizes are accurate, and the craftsmanship is amazing. Thank you Fabletics!
They overcharge my account without my knowledge return and exchange are hassle. First time I ordered from the websiteI will never order it again.
Hello Sajida,
We're sorry to hear about the unexpected charges on your account and the difficulties you experienced with returns and exchanges. That's certainly not the experience we want for our customers. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I think the product was good value and quality but, the way the subscription is set up, You have to buy about $70 worth of product each month. I do not need that much stuff. Therefore, this did not work for me.
I love Fabletics products! I've exercised 5-6 days a week for nearly 40 years and they are the best athletic gear I've ever owned. Plus, I love the fact that it doesn't feel like there is any deception or manipulation to squeeze every penny they can out of me. It is easy to either purchase my member credit each month, or to skip it.
I love Fabletics clothing and scrubs! The problem is that they are way too expensive and I was pissed that I was being billed for a monthly fee just to be a member. Thats why I canceled my membership! NOT okay!
Hello Bethanie,
We're sorry you felt frustrated by the unexpected monthly VIP credit charges, especially when you were drawn to the quality of the clothing and scrubs. We understand how disappointing it is to enjoy a product but feel misled by the cost structure, and it's clear the membership expectations weren't transparent enough for you. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The monthly membership cost is too high, and some of the products are priced ridiculously compared to other brands. Often out of sizes in the bundles, so have a hard time ordering things.
Hello Kristie,
Thank you for sharing your feedback. We understand that the membership cost and product pricing can feel high compared to other brands, and we're sorry for any frustration this has caused. We also recognize how disappointing it is when the sizes you need are frequently out of stock, making it difficult to find what you want. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Douglas,
Thank you for sharing your experience, and we're truly sorry for the frustration and disappointment this has caused. What you've described is incredibly frustrating, and we want to be clear: it's never our intention to make anyone feel misled or caught off guard by our membership program. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia