On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shorts are great but it wasn't made clear that I was signing up for membership then skipped the month before the deadline but still got charged and NOT refunded! Won't be ordering again! Or recommending! Telling others to beware and READ THE FINE PRINT! But...Bad business or your part!
My first purchase came with an automatic monthly charge that somewhere required an opt- out rather than an opt-in. That is underhanded. Although the product was good I will never shop with them again.
First off the the high waisted maternity leggings were the best gift for an expectant woman/mom! I purchased 2 sizes as a gift for my niece so she could be comfortable wearing them throughout her entire pregnancy. It was so simple to do on the Fabletic's website, especially since they shipped them to her directly! I love the merchandise they offer along with the convenience of online shopping!
Didn't know this was a monthly charge. Email was sent to junk file. I told you several times I'm a cancer patient and couldn't afford the charge. You ignored my requests. Couldn't afford my meds but you didn't care. Writing this from my hospital bed, but what do you care. Almighty dollar is more important than a mere poor person.
Wish I could combine stuff to use a member credit. I don't want to buy a set outfit.
While the styles were really cute, the fit of the clothes didn't fit my body type very well. After exchanging an order of 3 items, 2 didn't work for me. After trying different styles and sizes I just gave up and went with more of the one thing that did fit. I just didn't see the cost for the value of what I was getting.
These clothes are of the upmost quality and get stretchy breathable materials. I am adding so many to my causal and business outfits.
I was surprised last April to found out that I have 11credits or points in Fabletics until I reveived their email. I am NOT aware that their is a monthly deductions in my CC aftwr.my 1st purchased last May 2023. However, thay were able to reversed 7 credits and I must use 4 credits for purchases.
I would like to mentioned also that few.people I knew experienced the same (unknowingly CC being deducted monthly).
Overall, product quality is good. The lightweight materials and comfort are worth the price on the items I've gotten
Anyhow, I keep my membership. And yes, I am aware now about the monthly deductions. ;)
Small shorts had a tiny hole once washed it turned into a huge hole
I started purchasing Fabletics back in 2022 and have not looked back.
They are my number one choice for athletic shorts for the gym, for swimming, for running...you name it.
They fit great, they wear extremely well, and they do not shrink.
They dry fast, and the styles are incredible. I often use my credits as a VIP member to purchase gifts for friends. They are always a hit.
Timely delivery. I like the fit better than the for "thick" girls better than the other popular brands. Will buy again.
I have ordered from you for well over a year and have had nothing but problems getting my things delivered! I actually just CANCELLED MY SUBSCRIPTION AND CLOSED MY ACCOUNT WITH YOU TODAY DUE TO ANOTHER ORDER THAT IS MISSING!
I have nothing bad to say about this brand. The clothes quality is amazing and they offer so many colors and styles! They have a wide range of sizes which is nice to see! Not to mention the good deals they have all the time! I have particularly loved my experience at the university store. Stacy is such an amazing asset to Fabletics and has made my experience 100/10 each time!
Good quality items and great when they're on sale. The 24/7 tee is my go to everyday wear! But the website definitely needs work! Hard to find certain items and if you want a different color they're are in different places sometimes and need to surf the website to find the specific color. Also can't just swap sizes or change colors from cart. Need to delete it and add again. We should be allowed to use member credits for sales like the Father's Day bundle.
Product quality is really good however, very expensive. You can find great deals from time to time. The membership concept is cumbersome (you either get a monthly fee that counts toward a VIP credit or you have to log in each month and skip the month to avoid being billed). This is somewhat annoying. The shipping take a very long time. My last order took almost 2 weeks to receive. If it wasn't for the good quality and wide variety of colors, etc... I would not have shopped here. I will check back in a few months and update whether I will remain a member.
Love the product but it takes too long to get it delivered!
I don't love that subscription services. When I skipped my first week, they still charged me. Luckily, when I called them on it, they gave new my money back. I had some returns from my first order, but they didn't refund my money out give store credit. I had to call them on this too. They did pay me back. I worry about people who don't check their statements. I'm not sure if this an intentional practice, but it doesn't look good that twice I was charged and had to call them about my refund.
Products are nice and affordable when you use the subscription. Just keep an eye on your account.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members