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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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As usual, the order experience was easy and straightforward and the pair of shorts and bathing suit have been great. My only problem was with the shipping which took nearly a month for the product to arrive.
So, the clothing I've received has been decent. I would recommend the actual product. As for the monthly subscription, I canceled but apparently it didn't go through, when I emailed regarding this, the customer service rep would NOT refund the $59 or what ever that was pulled from my account. I thought at that time the account was cancelled but he did not. Was charged again the next month for another $59. That rep I chatted with refunded that dollar amount and now it is cancelled. I get that it is my responsibility to skip or cancel every month, but when I cancel something, I expect it to be cancelled and not cost me $59 in the process. :( The Clothing may be decent but not $59 an item decent.
Between credits vip credits monthly membership fees and having to cancel via a phone number, if I could burn that company down I would. How purposely convoluted and frustrating can one sit possibly make a purchase? Well fabletics has found the maximum bull$#*! you have to wade through, and THEN to top it off don't even have half the sizes in stock. $#*! this pos site and I'll tell anyone who will listen at work or else where what a pain in the $#*! this site is AND how the one shirt I bought from them already has a hole in it 7days after having it.
Charging a "subscription" for their clothing. Really? Who buys $60 of athletic wear each month? When I tried to use the credit for the subscription they didn't send it and put a return on what was ordered. CANCELED
I have been a fabletics VIP for years and continue impressed with the quality, style, customer support, and ease of use they offer.
Placed order a week ago. Has it shipped? Tried the chat button on the order confirmation email but got a message "channel no longer available". Then why include chat in the email sent to me?
It is difficult to apply cash back (I returned some items) when checking out. Using points is also not straight forward. And the price of clothes is sometimes cheaper than when applying monthly points.
Ramon was super helpful breaking down the menu of the store. He recommended me a pretty good disposable vape pen. Quality is great, customer service is awesome. I enjoyed my first time coming in. Place has good vibes all around. I would go back
Had fabletics for around 4 years. Over time just got too many pairs of legging building up. Had to take a pause. Really great fit and quality. Selection sometimes was stagnant, because each month seemed to be a similar selection to choose from.
Wish that the member credit was more of a value than an item. As an example, I can get a two piece outfit for my credit, but if I want something like a sports bra that also costs a full credit. Would be nice to a la cart to a certain price point and still be able to use the credit.
You sign up under the impression it is free to do so, but then are hit with a surprise charge for the membership.
I love the quality, durability, & customer service of all of the products at Fabletics. Everyone is sure to find something they love here-leggings, shorts, tops, bras, & even socks!
Fabletics has one of the BEST customer service representatives ever! They are always so kind, empathetic and helpful! Whether it's just for answering questions or helping to process a return, I've always left the conversation very satisfied with the outcome. Thank you everyone for making everything so seamless and less stressful for your customers!
I really like Fabletics and the quality of its clothes. The reason I didn't give it a 5-star rating is because I personally liked the styles and articles of clothing that Fabletics produced in its beginning years. The clothes were very cute and unique but also practical. The clothes it produces now are clothes you see at stores like Nike. There isn't anything that separates Fabletics from every other mainstream athletic company. This isn't a bad thing, rather Fabletics doesn't give me personally much reason to purchase clothes from it versus another athletic shop.
It's a little difficult to understand the site, but afterwards it's all good.
While the items that I purchased were fine and inexpensive, they weren't inexpensive if I knew there was going to be a monthly recurring charge as a "member."
I cancelled my membership and ate the first fee.
Clothes fit comfortably for my curvy physique! Perfect athletic clothes are hard to find.
I have loved everything I've gotten from fabletics. Fit is perfect, love the style, the colors, just all of it. My problem is when I see something cute, it's always unavailable, which is highly frustrating. 2 times out of 10 I can easily buy what I like from the site. The other times is me searching for a feasible substitution for something that is unavailable. I called to cancel my membership but the nice lady gave me a deal I couldn't refuse. So like I stated, I love the clothes but hate how quickly they become out of stock.
Was initially unhappy with my purchase with talking to the customer seevice I regained confidence in my purchase and that I made a good choice and I love the product most comfortable underwear I own
Not the best coverage for busty girls...,.,,,,,.,,,,,.,...,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members