The absolutely shady way the subscription works (hiding skip buttons and making you click multiple times in order to not be charged and making it extremely difficult to cancel) is frankly sick. The fact "sales" are usually for items that are 95% out of stock so aren't really sales at all because you need to buy multiple pieces, often, to get a full discount (or anything you might buy on sales is out of stock) is also just anti-consumer. The only reason Fabletics gets any stars at all is because the clothes are legitimately high quality and very nice. It's a shame they can't allow their product to speak for itself and have to resort to despicable, pathetic money grubbing that makes me almost never buy from them even though I actually love the clothes.

After being a Fabletics member for only a few short months I cancelled. Though they say they are size inclusive the items I received had to be ordered 2 sizes larger then what I typically wear. Additionally, the 3 months worth of credits I had accumulated don't seem to be able to be used. Items are shipped to addresses not on my account, or never received, credits not refunded, it was a whole mess really. Sad because I wanted to love it.

I made my first purchase from Fabletics for an overseas trip - a pair of water resistant pants for $80. I had to create an account to purchase them (which was annoying...just take my money!) & was barraged with messages about signing up for their VIP program to get the pants for $20. I opted to pay $80 for the 2X pants. They arrived & were too big, so I took them into a local store to exchange them for a 1X (in hopes that I could try on the 1X). They didn't have them in stock, so they said they'd do the exchange for me & have the 1X shipped to me. Cool. Then she was like, "Oh, you got them for the VIP price. They're $90." No, ma'am. Long story short, she said she'd honor my $80 price via a store credit adjustment. Then she tried to sell me the VIP program. I said no. She persisted. I told her I'd opt to remain a peasant. She didn't think I was funny. So we got the deal done, & I eventually received the 1X pants in the mail...which were too snug. (Why is there such a huge leap between these sizes?) So I gave up, bought my needed pants from another retailer, & submitted for a return for the Fabletics pants. I received an email saying the deed is done & find that they've issued me a store credit. Come to find out, because that straight-faced lady at the store did some magic adjustment to honor the original price, the return was only eligible for a store credit...since this 2nd pair of pants was "bought" with a "store credit." I ended up spending over 4 hours trying to get in contact with an agent to request an actual monetary refund. I finally received the paper check in the mail. So yeah. Given that first experience with Fabletics, I'm not signing up for a second experience.

I have had a change in income and had to cancel my VIP for a time. I had one credit so I ordered, they sent it to the wrong address so it was returned when I called and they only had 2 of the 3 items of the outfit in stock so they said they would give me a credit for the leggings. It turned out they gave me $30.00 credit and all the leggings are $70.00 so I can't purchase anything without renewing my VIP. I feel this is a very shifty sales tactic. Won't be renewing even if I can afford it down the line.

I've recently had two customer service interactions with purchases made online with Fabletics. For the first contact, an item in the order was incorrectly selected and I was able to call customer service and had the issue resolved within 5 minutes. I didn't have to go through the whole song and dance that you are usually forced to endure when contacting a company's customer service department and the lady I spoke to was very nice and willing to help. For the second interaction, I was looking to purchase a specific item online but wanted to get some feedback from a store representative to a) see how the sizing runs for the item and b) see if they had any in store. The lady that I spoke to when I called the store was super helpful and went above and beyond to go look at the options and came back to me with even more information than I requested. It just showed that she valued me as a customer and it wasn't a burden for her to take the time to gather the information I needed. I really appreciated both of these Fabletics employees. They both represented the brand well and portrayed a kindness and professionalism that is not so commonplace anymore.