Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use
The worst, very poor quality Worst experience ever, wrong fit, poor quality!
Hello Aleksandra,
We're truly sorry to hear about your experience. We understand how frustrating it must have been to receive items that don't fit well and don't meet your expectations for quality. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
When I went to the Bellevue Square store the sales associate was very helpful and made my exchange very easy.
I ordered a pair of Don pants. They are great. Fit nice. Look awesome. The problem is I made a mistake by joining the membership at $55 a month. $55 a month to obtain discounts. I do not buy clothes often enough to justify $600 just to get discounts. When I dropped out of the membership those funds I paid are gone. Its not really well laid out. The pant are not worth $120. There are great, but not worth $120.
Hello David,
We're glad to hear you love your pants and that they fit and look great! We truly understand your concerns about the membership fees and how the monthly charge can feel hard to justify if you don't shop frequently. We regret that the membership details weren't clearer upfront. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I somehow wound up on the website by clicking on a link. I liked the product I was seeing and bought a few items. I was shocked at the prices on checkout but didn't stop to read the fine print. I contacted Fanletics through chat and they reimbursed me the membership fee, but the next month it comes out again. Please make it stop.
Hello John,
We're truly sorry for the frustration caused by unexpected membership fees. We understand how surprising the charges were after you found items you liked. While our Member Services Team refunded the initial fee, we know it's disappointing that the charges continued. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I think that it was a little tricky to figure out how to cancel the month vip credit with my subscription. Other than that I enjoyed getting promotions and discounts for items I use.
I've always had a great experience with Fabletics products and their customer service. Highly recommend.
I feel like the material is too thick for me. I like thin, light weight material. However, I really love the material used for the running shorts, I will repurchase more items with that material.
I hate that you have to remember to skip very month or I get charged. Every time I try to cancel, the plan the phone rep won't allow me.
Hello Natasha,
We're truly sorry to hear about your frustration with feeling pressured by recurring charges and difficulties canceling your membership. It's never our intention to make this process confusing or difficult. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Love the cloths and the service is on time. Lately deliveries have been long I guess due to the weather conditions across the countryI really love the clothes and the service is always on time. I've noticed that deliveries have been a bit longer lately, probably because of the crazy weather we've been having across the country.
Often out of stock in my size.
Hate Lizzie styles
Don't care for jersey knit
Would prefer more options in workout tops
Hello Margareth,
We're truly sorry to hear that you've had trouble finding items in your size. We understand how frustrating it can be to get excited about an item, only to find it unavailable. Your input about the Lizzie styles and jersey knit fabric is also valuable; we know that style and material preferences vary greatly. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Go shopping at Forth Worth store, not many items available. Sales people not interested in customer service (visiting with friends) Would not let me pay cash for an order to be delivered. After that location visit, I travel home which is 3 hours away and order items online. One item is received in about two weeks. The other shirts in the order took 2 months to arrive. About a month after my order I called customer service to see if they knew when the rest of my order would arrive. They couldn't tell my why the order was delayed, they had no interest in finding out why it was delayed. It was pretty much an "Oh well it will get there when it gets there". They acted like there was nothing they could do. I have planned a visit to the Dallas area to shop this coming weekend (6-7-25). I won't shop the Forth Worth store again. I truly hope the sales people are nicer and more attentive. I really like the clothes, very comfortable for someone I my age group and due to the weight loss these clothes fit longer as I continue on my weight loss journey. Two things to take away from this.
1. Train store staff to acknowledge customers coming in store, offer help regardless of age or body type, tell or explain customers about sales, 2. If an Order is delayed find out why, do a little research, and offer the the customer an alternative or a new date of delivery.
Hello Brenda,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly value your feedback, and we're deeply sorry to hear about the disappointing experience you had, both at our Fort Worth location and with the delayed delivery of your online order. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I purchase 3 onesies all three of them have worn terribly. They have the little fabric knots on them. I'm very sad and disappointed with that purchase. They were$20 each. I'm requesting full credit.
Hello Ericha,
We're truly sorry to hear about your experience with the onesies, and we completely understand your disappointment. When you invest in something you're excited to wear, especially multiple items, you expect them to hold up well. Pilling and premature wear are not the standards we strive for. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
It's Ok. However, the website is very slow and I often choose not to buy things because I can't get it to work. Also, there have been times when I can't order anything because all the sizes I need are out of stock.
Hello Mel,
We're truly sorry to hear that the website's performance has made your shopping experience frustrating. We also hear your concerns about size availability; it's disappointing to find something you love only to realize it's not available in your size. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Fabletics website can be a little difficult to view and search. The clothing has mostly been as pictured, ships fast, and is easy to return or exchange as needed.
Love their clothes- the quality is spot on. I do t purchase as much as I used to due to the added expense of the tariffs.
Bought scrubs for a daughter who is a nurse. She loved them. Great fabric and so many pockets-perfect!
Absolutely love these leggings! I was recently diagnosed With Lipedema and these have really helped support my legs and give them relief. I like them so much that I bought like 10 pairs of them.
I came to the American dream mall to exchange a few items. They have helped me in every way and went out of the way for me. Very impressed.
I ordered a pair of leggings and the the next day my account was charged 59.95 membership there was no warning this was going to happen. And it happened a month after my purchase, I was charged 59.95 again that's when I cancelled my account with fablectics I can't afford that kind of fee just to shop online.
Hello Maureen,
Thank you for sharing your experience. I can completely understand how unexpected charges like that can be really frustrating and stressful, especially when you're managing a budget carefully. It's absolutely important to know upfront what you're signing up for, and it sounds like the timing and lack of clear communication around the membership fee took you by surprise. I'm really sorry that this caused you such inconvenience. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Business Highlights
General
- Parent Company: TechStyle, Inc
- Year Founded: 2013
- Target Gender: men, women
Shipping
- Shipping Cost: $5.95
- Free Shipping: sometimes
- Free Shipping Detail: for orders above $49.95
Returns
- Return Policy: free
- Return Instructions: items must be new, unused condition with original packaging
- Restocking Fees: no
Sustainability
- Sustainability Score: [object Object]
- Recycling Program: no
- Responsible Materials: recycled
Product
- Style: active, casual, lounge
- Body Fit: regular, plus size
- Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)
Customer Service
- Support Channels: phone, facebook, chat
- Support Phone: +1 844-322-5384
Payment Options
- Payment Methods: card payments, PayPal
Membership Programs
- Rewards Program: Active Junky, Rakuten, Swagbucks
Hello JoAnn,
Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison