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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

DO
1 review
0 helpful votes
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The size match
February 4, 2023

I love to purchase here, because the shipping is very fast and the shoes have very good quality

Date of experience: February 4, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Yenifer,

We are glad you are enjoying our shipping process! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

South Dakota
1 review
0 helpful votes
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Dress ripped
February 4, 2023

My daughter dress ripped in the back by the buttons on the first day she wore it and all she did was move the dress was not to small it had fit her perfectly

Date of experience: February 4, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Jennifer,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Tennessee
1 review
0 helpful votes
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Lovelove love love love love love love love love love

Date of experience: February 4, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Robby,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!

Best,
Mary

North Carolina
1 review
0 helpful votes
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Poor
February 4, 2023

Very poor they were telling me something different that what they had sent me in my email

Date of experience: February 4, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Antonio,

Thanks for sending your review! Your feedback is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Michigan
1 review
0 helpful votes
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Thanks but no thanks.
February 4, 2023

I did not like the subscription aspect of this. It just seems very gimmicky.

Date of experience: February 4, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Danielle,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Washington
1 review
0 helpful votes
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Upset my shoe doesn't work
February 3, 2023

I got one of my shoes and it doesn't light up called to get it fixed and I never received a call back like i was supposed to! So frustrating and this is my first order with them idk if there will be more

Date of experience: February 3, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Megan,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

North Carolina
1 review
0 helpful votes
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FabKids Amazing.
February 3, 2023

Great experience. Ordered it. Came quickly. Was delighted.

Date of experience: February 3, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Susan,

We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Illinois
1 review
0 helpful votes
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Love!
February 3, 2023

Love to shop here for my daughter. It's very affordable and good quality. Great customer service also!

Date of experience: February 3, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Jonte,

Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Georgia
1 review
0 helpful votes
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Excellent!
February 3, 2023

Speedy service, we love the quality of the shoes everything was easy

Date of experience: February 3, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Jasmine,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Canada
1 review
0 helpful votes
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Love this site
February 3, 2023

I have got a bunch of clothes shoes hats jackets off of here snd the prices r amazing.

Date of experience: February 3, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Jody,

We are glad you are enjoying our products and the website! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

North Carolina
1 review
0 helpful votes
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Muy satisfecha
February 3, 2023

Muy satisfecha, buen producto, ideal para lo que esperaba

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hola Keylín,

Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra. ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!

Mejor,
Renz

Florida
1 review
0 helpful votes
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Emmett
February 2, 2023

Came earlier than I expected. So it was great. Thank you

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Emmett,

We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Oklahoma
1 review
0 helpful votes
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Not received the product
February 2, 2023

I have not received the shoes yet. I can't rate them yet because I never received them.

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Crystal,

Thanks for sending your review! Your feedback about your recent order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Arkansas
1 review
0 helpful votes
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Haven't received yet
February 2, 2023

I was supposed to get the shoes I ordered 3 days ago

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Tasha,

We value the comments you made about your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Virginia
1 review
0 helpful votes
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Thrilled with the products and price
February 2, 2023

I had a super-easy time picking out cute shoes for my girlies. I got 3 pairs for like $38. Maybe $48? I can't remember lol. My only real issue is that you have to sign up to get a good price. I don't like feeling like I'm getting manipulated into stuff. Other than that, it was an awesome experience.

Date of experience: February 2, 2023
Florida
2 reviews
0 helpful votes
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Great product n cheap
February 2, 2023

Great product fit to size came fast and cheap also got a discount when they came will be using it and got points for using my VIP membership

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Katie,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Illinois
1 review
0 helpful votes
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Great product!
February 2, 2023

My daughter loves her shoes, they are amazing! Great quality and fast shipping.

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Maria,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

New York
1 review
0 helpful votes
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Good experience, decent prices
February 2, 2023

Good experience, decent prices, very cute shoes. My daughter loved everything i ordered for her.

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Kelly,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Florida
1 review
0 helpful votes
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I love that the shoes are so different than what you'd find in stores. My daughter has gotten tons of compliments (both from kids and moms) on her shoes in just the first few days of having them.

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Tara,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Oklahoma
1 review
0 helpful votes
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The light up shoes my daughter only wore ONCE to school! And the front of the lights stopped working.smh now we'll see how long my son's lasts and how long the shoes actually lasts.i bought 4 pairs.

Date of experience: February 2, 2023
Jennifer M. — FabKids Rep
over a year old

Hello Stephanie,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz