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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Jade Q.
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10/10
May 3, 2023

Not only were the prices unbeatable, but the quality of the shoes I received for my kids were amazing. I was so surprised. The styles are so unique. I will most definitely be buying more from FabKids!

Date of experience: May 3, 2023
Lia B. — FabKids Rep
over a year old

Hello Jade,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Illinois
1 review
0 helpful votes
Follow Lori K.
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Love the clothes shoes and styles, it give me the opportunity to purchase cute clothes and not go to the store because I know what quality your brand provides and I get compliments all the time on. Her clothes and shoes. Love it

Date of experience: May 3, 2023
Lia B. — FabKids Rep
over a year old

Hello Lori,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Wyoming
1 review
0 helpful votes
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Quality of the material
May 3, 2023

I wasted lots on money on shoes that the quality is no very good.

Date of experience: May 3, 2023
Lia B. — FabKids Rep
over a year old

Hello Perla,

We are sorry to hear that you were not satisfied with the quality of the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

New York
1 review
0 helpful votes
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Happy customer
May 3, 2023

Happy with my purchase and good quality. My daughter loved everything. Thanks fabkids for the free gift too!

Date of experience: May 3, 2023
Lia B. — FabKids Rep
over a year old

Hello Phylicia,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!

Best,
Lia

California
1 review
0 helpful votes
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Sweats
May 3, 2023

I needed to order some sweatpants for my son. So I browsed through the clearance, added what was available, and then added a double set from the regular priced area as well.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Audrey,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Virginia
1 review
0 helpful votes
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Some of the stuff I have got from FabKids have been great, but a lot of the shoes have fallen apart quickly (the sequin boots were missing have their sequins after 1/2 a day) and the girls clothing is too babyish for the age range it goes up to. My daughter is 7 and has not worn unicorns and princess stuff for years.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Jennifer,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Florida
1 review
0 helpful votes
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Great first time buy
May 2, 2023

My kids love the shoes I got them I love the sale!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Jessica,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Oregon
1 review
0 helpful votes
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Great fit! Super cute!
May 2, 2023

My granddaughter loves these so much, she took off her sandals on an 80' degree day and wore these instead. She absolutely loves them! Wears them over her other favorite boots.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Tracy,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Ohio
1 review
0 helpful votes
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Perfect!
May 2, 2023

Never disappointed with the clothing! It's always great quality! I love the rewards for VIP!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Miriah,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in FabKids! Hope to hear more from you in the future!

Best,
Lia

Colorado
1 review
0 helpful votes
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2 days and broken.
May 2, 2023

My kids wore the strap sandals litteraly 2 days and they're already falling apart. The entire underside came off. In fact my kids school called because they broke and I had to get them new shoes today. It's Tuesday i received them on Saturday. I'm canceling my membership these shoes are a mass8ce waste of money.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Ashley,

It is with great regret that we received your feedback regarding the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Illinois
1 review
0 helpful votes
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Shoes
May 2, 2023

The girls love the shoes so much! Great cost and monthly cost builds up for a great surprise for them!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Lyric,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Kentucky
1 review
0 helpful votes
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Great Place
May 2, 2023

Always happy with Fab Kids! Great prices and quality!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Christina,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

California
1 review
0 helpful votes
Follow Jessica E.
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I can only shop when the shoe sales are going on because it's too expensive otherwise.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Jessica,

We appreciate the feedback you shared regarding the prices that we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

California
1 review
0 helpful votes
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Me gustaron mucho
May 2, 2023

Gracias todo muy bien llegaron rĂ¡pido todo muy bien

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hola Isis,

Agradecemos que se tome el tiempo para felicitar nuestros productos. Tenga la seguridad de que seguiremos ofreciendo a personas como usted un aspecto distintivo y fresco. Esperamos que trabajar con nosotros siempre sea agradable para usted. ¡Disfruta tu dĂ­a!

Mejor,
Lia

Pennsylvania
2 reviews
0 helpful votes
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Great kids' clothes!
May 2, 2023

Best kids clothes, delivered to your door! Sales and discounts are awesome!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Matthew,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Louisiana
1 review
0 helpful votes
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Awesome
May 2, 2023

I love fabkids. Being able to get shoes for an affordable price is important to me.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Kelli,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!

Best,
Lia

Bahamas
1 review
0 helpful votes
Follow N H.
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I have always had a great experience shopping with FabKids. I had a shipping address problem with my order and it was resolved quickly. I love the extra goodies that came with my order.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Natalie,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Colorado
1 review
0 helpful votes
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Excellent Shoes
May 2, 2023

All the shoes that I have purchased for my granddaughter have been excellent quality and competitive prices. She has absolutely loved all of them!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Emily,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Illinois
1 review
0 helpful votes
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Great shoes, great fit!
May 2, 2023

I have been ordering from Fab Kid for a while now. And my kids always love the style. The size is on point.

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Dayna,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

New York
1 review
0 helpful votes
Follow Dominique H.
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Cute shoes
May 2, 2023

I had bought these for my 3 yr old. They got to me exactly when they were supposed to. However, when I went to see them light up, only ONE shoe lit up. Thankfully, I was able to call them up & let them know the issue. They resolved it by letting me send back the defective shoes back, & they'll send me a new pair! Despite having to go through this, & prolonging my 3 yr old from getting her shoes, the fact that I was easily able to fix the issue makes it so worth it!

Date of experience: May 2, 2023
Lia B. — FabKids Rep
over a year old

Hello Dominique,

We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. We hope you will always have a great experience with us in the future! Have an awesome one!

Best,
Lia