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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I pay $70 a month for the subscription to get cheaper clothing but In the end adding up the cost of clothing and subscription doesn't save any money. I also had a double payment for my subscription come out last month
Was not informed I would be charged a monthly membership fee in order to make a purchase?
Hello Amanda,
We regretfully note that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The items were listed and pictured as "White" and what I received was cream/off white closer to beigE.
Hello Amma,
We are sorry to hear that you were not satisfied with the items that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
FabKids is a great site for kids clothes. You receive items quickly and my granddaughters love the clothes.
Hello Alyce,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Bought 3 pairs of girls boots and pair of boys shoes. They are already starting to break down after just a couple months. Very disappointed in the quality of these products from this company.
Hello Anthony,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I thought when you take money out that is your you vip credits then you have your reward points too and a 10.00 credit went to use it and ended up paying more money additional than just my credit not understanding how this works
Hello Beverly,
It is with great regret that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I was a VIP and was charged the membership fee because I forgot to cancel at the beginning of the month. I got charged the $50.00 and when I went to select my items, the cost was like 10 dollars a pair and I was only allowed 2 pair. I was basically ripped out of 30 bucks. Their shoes are really cute and I get that you need to cancel to avoid the membership fee, but to me it's not worth it. You are only allowed two VIP items.
Hello Amanda,
We appreciate the feedback you shared regarding member credit usage. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Ordered almost 2 weeks ago, still haven't gotten anything. When i put a order number in it says it don't exist and that it's from hong kong. SCAM
Hello Nicholas,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I bought my daughter's boots, and my son a pair of boots last year. My oldest daughters boots were way too big. So she's couldn't even wear them last year. So this year, she's worn them MAYBE 3 or 4 times, and her one boot completely fell apart... I reached out to see if they would do anything. I know the company I work for takes care of the customer, but it was wishful thinking in this case. I know it was over the 60 days return window, but they didn't offer a coupon or anything. Just a "Thanks for being understanding" so be it. I don't plan to purchase again.
Hello Hailey,
Thank you for providing feedback about your experience with product quality. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was charged for things I didn't agree to! They were taking money out of my account for months before I realized it! Rip off! Scam!
Hello Kim,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love fabkids but find some items don't last long. Anythjng with lights does not last past one rain. This is always sad to the kids so I don't buy these now
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.
Best,
Allison
Everything that I bought was perfect. I love fab kids
Hello Karen,
Thank you for the positive feedback! We are happy to know that you love the products we offer! Hope to hear more from you in the future!
Best,
Allison
I purchased 3 pairs of boots for my granddaughter.
I ordered 3 pairs of size 2 the combat boots came in a size 13. But it was too late to send back.
We bought two pairs of light up shoes. One pair stopped working after a month. We returned them for a replacement. The replacement also stopped working within a month.
Hello Betsy,
It is with great regret that we received your feedback regarding the items we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The prices are cheap but you get what you pay for. The shoes scratch easily and they are hard and stiff. The quality is not good. The shoes do not last long at all.
Hello Jacqueline,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
The price is too much for the quality, it looks like pat pat or temu clothes. We only like the shoes
Hello Janet,
We are sorry to hear that you were not satisfied with the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabkids always has the best deals and the cutest clothes for my kids. Both kids love their shoes.
Hello Courtnie,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Hello Erin,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
These shoes are cute, but quality isn't great. My son goes through them quickly. Probably about as good as Walmart brands. He tends to go through shoes really fast anyway, that's why I shop here. Much cheaper than Walmart, but lasts about the same amount of time. I plan to continue shopping here for him.
Hello Sarah,
We are sorry to hear that the item you got did not meet your expectations.You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Everything was fine up until my subscription couldn't be canceled and Fabkids took $50 out of my bank account. Even after I told them I wanted my subscription to be canceled. That I did not have the money to put towards more shoes at the time. Seeing as how I just got some for my daughters for the beginning of the school year. Then I got ahold of Fabkids customer service on the phone and they said they were going to cancel my subscription. Nope, they didn't. They skipped a month. So not only were they going against my word, they also tried charging me again for the fourth time in a month. All in all I won't be going back. Unprofessional and dishonest!
Hello Hope,
It is with great regret that we received your feedback regarding our VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I cancelled monthly auto charge and didn't catch the charge continuing the first month after cancelation but did for October.
When I called in regarding this I was told I only qualified for the one month refund.
I have shopped for school wardrobe for grand-daughter every year for three years, maybe four but will no longer.
Hello Laurie,
Thank you for sharing your experience- the monthly member credit and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia