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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Love love love
June 15, 2024

All items ever ordered are perfect! They have a nice selection for all ages. Love the deals.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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VIP customer for more than 5 years! Recently bought shorts,shirts and a summer bag just in time for Summer.because my son always loves your collection and styles.It suits his personality!

Date of experience: June 5, 2024
Oklahoma
2 reviews
0 helpful votes
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May Purchase
June 15, 2024

Unfortunately, I was disappointed during my shopping on May 29th. Most of the items I looked at were unavailable in the size I needed. I was finally able to find something but it really wasn't what I was wanting.

Date of experience: June 5, 2024
Canada
2 reviews
0 helpful votes
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Fabulous 🤩
June 15, 2024
Updated review

Fast delivery, good products and quality.
Thank you to help me to dress my daughter for over a 4 years

Date of experience: June 5, 2024

Amazing product
December 7, 2022
Previous review

I am a real customer for more than 3 years.
My daughter is using this clothes and shoes with any issues.

Date of experience: December 7, 2022
Texas
1 review
0 helpful votes
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Cute shoes
June 15, 2024

I was able to get a bunch of cute shoes for a good price. I caught the Memorial Day sale and bought like 13 pairs of shoes for less than $100 with shipping! All my kids love their shoes so win win for me.

Date of experience: June 5, 2024
Alabama
1 review
0 helpful votes
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Fabulous!
June 15, 2024

Love love love these shoes. Great material, quality, true to size, super cute shoes. My daughter is in love with all of her shoes. Did I mention the savings on cost with these shoes?!?! We all need that nowadays! Thank you for your product and opportunity to save money on cute shoes our children can trend!

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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My kids love their products!
June 15, 2024

Shopping and mix and matching is super easy and my kids love looking at all of the choices online. I just wish there were as many options for boys as there are girls, particularly sale items.

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Being a mom can get really busy and shopping is a hassle. Having a membership with Fabkids gives me that flexibility to get my kids items when needed without costing more.

Date of experience: June 5, 2024
Iowa
1 review
0 helpful votes
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Shoes didn't fit my kids
June 15, 2024

I don't know how to return for a pair that actually fit

Date of experience: June 5, 2024
Georgia
1 review
0 helpful votes
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2 pairs of shoes
June 15, 2024

It took a week to get the 1st email with a delivery date they were supposed to be here on the 4th I still haven't received them

Date of experience: June 5, 2024
Michigan
1 review
0 helpful votes
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Easy returns
June 15, 2024

The deals are a little confusing and I feel like I don't get the best deals all the time even as a platinum member. The site itself is easy.

Date of experience: June 5, 2024
Oregon
1 review
0 helpful votes
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VIP Credit
June 15, 2024

I absolutely LOVE shopping for my kiddos on FabKids. Awesome selections, fast delivery and sizing is pretty good. That being said, I only have one negative comment. I don't like that the site dictates how I can spend my VIP credit. I was under the assumption that if I'm being charged $49.95 I can use it for individual items (on sale/clearance) as I saw fit. With my experience, the VIP credit is only eligible to be applied all at once and only on certain items. Besides that, it's been a great shopping experience!

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Shoes and clothes are great
June 14, 2024
Updated review

This company offers nice clothes and shoes for girls. They fit perfectly and the styles are A+. I'm a customer for life.

Date of experience: June 3, 2024

My daughter loves her shoes
January 5, 2023
Previous review

I just wish you didn't have this monthly payment program.

Date of experience: January 5, 2023
California
1 review
0 helpful votes
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Nice Deals!
June 13, 2024

I love the great deals and discounts I receive. The quality of the clothing and shoes.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Shisty
June 13, 2024

I got a gift from fab kids and I thought I was making a purchase but then it had me sign up for the subscription without me acknowledging it and it is difficult to cancel on the website once you subscribe they don't make the cancellation easy to find.

Date of experience: June 3, 2024
Kansas
1 review
0 helpful votes
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Ok
June 13, 2024

It was ok. Not always sure about the quality of the items. The price is ok as well

Date of experience: June 3, 2024
Utah
1 review
0 helpful votes
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Bought for my 2 year old. Washed them in cold water and they shrunk. Too short for any boy to wear. The pants have a drawstring but refuse to stay up. Only keeping as sending back is way too time consuming. But will never buy clothes for my kids there again

Date of experience: June 2, 2024
Tennessee
1 review
0 helpful votes
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Good quality
June 13, 2024

I wasn't sure what to expect when I bought some shoes for my daughter on this website, but I was pleasantly surprised and I really like the quality and style of the shoes. Overall, a good purchase.

Date of experience: June 2, 2024
Missouri
1 review
0 helpful votes
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Not worth the price
June 13, 2024

I'll start by saying I signed up for the VIP membership somewhat inadvertently. While there is an option to skip each month and avoid getting charged $49, you must skip it in the first day of the month. I didn't always remember this until it was too late as there is no grace period or wiggle room on this. There was no way I could spend all of the credits to my account that had added up from the hundreds of dollars it was costing. I can find the same quality of shoes and clothing for much less in stores or Amazon. Lesson learned.

Date of experience: June 2, 2024
California
1 review
0 helpful votes
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I WANT TO CANCEL VIP ITS A SCAM
June 1, 2024

VIP CREDITS DO NOT ADD UP. I AM TIRED OF BEING CHARGED AND I WANT A FULL REFUND OF THE CREDITS YOU HAVE BASICALLY STOLEN FOR VERY CHEAP PRODUCTS.

Date of experience: May 22, 2024