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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Mark helped me switch my eyeglass order, because I needed my eyeglasses in a hurry and let me tell you, he was awesome to work with, super helpful, quick, efficient, and nice! Unfortunately in today's world we live in, that is not often the case when you chat with a representative or customer support, so Mark was really a breath of fresh air and I really appreciate all his help and efforts! Thanks again! I will always ask for Mark now!
The contacts irritated my eyes and got blurry frequently. I emailed the company about returning them and had a back and forth for a few months before finally giving up. Won't use them ever again.
Clara helped me to validate my prescription to ensure it was the most recent and answered all my questions patiently. Helped to process my payment when I was having trouble doing so. Extraordinary service. Even called my Dr. while we were chatting.
The order was easy to place and the prescription turned out exactly as it should have unlike other online glasses store I didn't have to send them back to be corrected.
After I placed the order they did not have the frames I wanted
I needed to have classes so I settled for frames that I am not happy with
The glasses themselves are fine
The nice thing about my glasses is how cheap they were. However the glare is SO BAD that no one can ever see my eyes. Also I haven't even had them a year & they've loosened up really bad. It also took over a month for them to arrive.
The glasses are good; I had to manipulate the frame and lens to fix a piece of sharp monofilament which was sticking out when they arrived. The glasses took a long time to arrive.
Ordered (& paid for) my lenses 4/25; they arrived 6/25 after being misinformed about the method of shipment twice. I requested a refund after waiting for over a month, but was denied because the lenses were 'in transit'. Not exacted the "fast shipping" advertised on the website.
This was my second bad experience. First time, I waited a month for the package. When I complained, I got an apology so I tried again. BIG MISTAKE on my part.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about your order experience and unusual delay. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Mark was the agent I chatted with and didn't hesitate to help me modify my order. He understood what I asked and got it resolved. Thank you!
I got my glasses and love them. They were beautiful and cheap. There was a mishap in the delivery because of USPS so I recommend getting the $6.99 UPS ground shipping option. Clara assisted my claim and she was wonderful to work with. She was very responsive and eager to help. Thank you Clara for everything. I will definitely order from the site again.
I order my contacts June 2. They hadnt shipped and on June 11th, I called Customer Service - was on hold for 30-40 minutes. They said I could pay a discounted rate of shipping rate for expedited shipping since I needed these before I left the country on June 15th. I paid the discounted rate and the contacts were supposed to arrive June 13th at the latest. Today I received an email saying they would arrive June 18th! So I am now talking to Customer Service to try to get my contacts before I leave.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry about the unusual delay to your order. A new order was already processed for you so it can make it in time to you. A customer service agent will contact you directly to further address your concerns.
Sincerely,
He's very helpful and courteous. He went beyond to help me with my order! This one's a must keep:-)
Galvin helped me confirm my prescription immediately. He provided excellent service. I needed contacts quickly and he helped me out.
I ordered my glasses at an excellent price. The quality of the lenses and speed of production/shipping were great. Will shop here again for future needs.
My order was not processed for a long time. I need to call customer care to make progress. More frustrating is i need to call again to followup every time.
Dear Valued Customer:
Thank you for your feedback. We apologize about the unusual delay on your order. Seems like the item ordered unexpectedly went onto a manufacturer back order. We apologize about any inconvenience this may have caused. We hope to assist you more effectively in the near future.
Sincerely,
Ordered a pair of sunglasses on 5/23 which were listed as "in stock, ready to ship" on the website. Cancelled order on 6/3 because the order status was still "processing" even though the website still claimed they were in stock. Wasted 10 days waiting for this scam site.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry about the unexpected delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Amazing product, truly enjoy what came in the mail. I'll definitely be ordering from ez contacts again
The Rep was not particularly friendly. I was feel like she was gave me false information and I have yet to receive the information she said I would, for which I now to follow up on.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about your order experience and lax customer service. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I purchased a pair of MK glasses for my daughter! She loves them the process was so easy! N communication wasn't an issue! She received a little cleaning kit and screwdriver!
I have ordered from EZContacts a few times. Great site with clear pricing and no hidden fees. Great customer support, would order from again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear that you're not completely satisfied with your order. We do have an anti glare option that can be added to prescription lenses. A customer service agent will contact you directly to further address your concerns.
Sincerely,