EZContactsReviews 6,720

Hello,

Hi I need to talk to someone regarding my order # *******. I have had about 24 contacts that are either defective come inside out and won't go on correctly, ripped or just aren't the proper shape in my order I opened and I have had to just toss them. A couple could just be bad luck but this many is concerning and these contacts are not cheap and I can't afford to just throw away money like this. How can we remedy this situation? Can replacement contacts be sent or a credit to my credit card. I look forward to speaking with you regarding this issue.

Thank you,
Desirae

I've ordered my contacts from this company for several years. Their pricing is fair and their shipping is fast. I highly recommend them.

Just want to say that I had purchased last September eyeglasses and until my Doctor check them notice that are made from plastic and not Polycarbonate as I paid at the beginning. I was not able to write cause I had two major eye surgery and had to spend more money because of them. I had wrote to the company and I was told nothing can do because is 30days warranty but they don't take a moment and analyze the situation and consider the issue as a loyal customer. So disappointed and hope you understand me.Had to replace them with another material the one I really need it. I have them in the original box.

I ordered one box of my contacts wrong and customer service was very good at getting them returned and correctly reordered quickly.

I used EZContacts to fill an order of prescription sunglasses. The first set, Ray-Ban RB2027 Predator 2 order ******* took almost a month to arrive. The company claimed the item was not in stock as the reason for the delay. Upon arrival, I found that the right lens had a scratch on the inside. When I reached out to EZContacts they asked that I return the glasses, in their original package, fill out a return form and that would be that. I found this very displeasing specially after waiting a month to receive the order. The company did not offer any restitution. The second set, Ray-Ban RB4385, order ******* I canceled because after 3-weeks of receiving no updates, yet receiving tons of junk mailers, I reached out to Customer Service via email to inquire on the status. The response was received 3-days later stating that the frames were, yet again, on back order. I inquired why the company does not make that clear or provide an update in a reasonable period and the response was simply that they do not look into orders until customers ask. They did not offer an update on the order or estimated time of arrival. They only offered an apology and recognition that this was something their company lacked. I found this hard to believe as the frames are available with any other retailer. I called their customer service line to get a better idea of when to expect the glasses. The automated system claimed a high call volume and asked that I email them and then hangs up. That was the last straw. I do not recommend this company. They do not center their business on customer satisfaction.

Originally called to ask whY the frames I was looking at online had so many different prices. I was told they have no control and just look for the lowest price. It was like talking to a used car salesman. Placed an order due to lowest price online and I was immediately charged. Order took about a month to fulfill. When I finally received the case was broken; sent an email and they said there was nothing they could do. TERRIBLE CUSTOMER SERVICE