EZContactsReviews 6,720

Had to wait 2 months before getting my glasses. The first one i chose, i noticed a week had past without it being processed. I called customer service (where you had long call wait time btw) and she told me they did not have it so i can wait or select another. I selected another and to cancel the first order, only to find out later again, they didnt have it and had to wait once more. By this time the first order came in stock and they didnt cancel the order and they charged me for 2 glasses to my account. I waited 2 months between harassing them and calling to get my refund back for one of the glass to finally getting the product which I didnt like anyway. Tint was too dark and now I gotta send it back again.

I'm am very happy with the glasses. Only conplain I have was that I very disapointed at the begining, even thought that this was a scam because it took them a long time to ship the product. Also, I called couple of times and they did not worked and answered the phone. At least after almost more than 15 days, I got the glasses. They did a great job with my prescription, the glasses are great quality, and I got bunch of gifts at the package. I'm planing to order again very soon! I recommended Ezcontacts to all my friends and posted on the Facebook too. Thank you!

I sent a pair of sunglasses back to be repaired after the prescription lenses would not stay in the frame. The sunglasses were shipped to the wrong address and after multiple attempts to find out when they were going to be reshipped to the right address I have not received any information. Every time I call customer service it takes over an hour to get through to anyone and it takes them multiple days to respond to an email inquiry. I still have not received the sunglasses and have no idea where they are.

Overall it was a good value, I will try again.

In my case, the website did not indicate that the color of the frame I chose to order wasn't in stock. I placed the order easily but heard from the customer service a week later that the color was OOS. I will need to wait another 3-4wks for the color or order a diff one that is in-stock. I compromised on the color but still had to wait for 10days to get the product. The packing was good, I verified with a local costco that the lens was per prescription. No boxes for the frame? The customer service contact tools aren't the greatest. Chat service was spotty and the call center phone lines you have to wait for a long time.

Ordered sunglasses 2x, contacts once, and a prescription eyeglasses in the span of several years... all 4 orders went fine. I didn't wait too long for the 3 previous orders but the prescription glasses took a few days longer than the maximum estimated time they listed on their FAQs. I emailed them to check status, they responded same day and then it was shipped out the next day. Overall time took about 2 wks which is only a little longer than some other eye places that send prescriptions out to labs. Not sure if I've just been lucky compared to others. Ultimately I've been pleasantly surprised with my orders with them.

I placed my order on April 9th and according to their website my glasses would ship in 5-7 business days. That was right around Easter, so I allowed a few extra days due to the holiday. A few weeks went by with no communication or update to my order status, it still said "processing". I sent numerous emails and tried to call with no reply. I had to escalate the situation through PayPal and only then was I contacted and my order shipped. The glasses are perfect, but they seriously need to work on their order updates and customer service. People shouldn't have to threaten legal action to know what's going on with their order.