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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I'm a frequently returning customer. I purchase sunglasses and prescription eyeglasses at affordable prices. Returns are easy and shipping is pretty fast!
Just as described, original Maui's! Shipped quickly as promised. Overall Great experience as always! I 'll be back😎
I ordered 2 pair of sunglasses and paid for both. I received one pair shortly after placing the order but have not received the second pair in months. It keeps saying it's in NY warehouse. I'd like the glasses or refund as soon as possible please. No updates either, I'm the one who has to be checking.
The Accuvue Oasis contact lens I received were not of the quality expected. Flimsy, hard to get in and not lasting very long, which is not my normal experience with them. Makes me think they were on your self for a long time
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at [email protected] and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Great site to purchase contacts Easy to navigate website and contacts arrived quickly
It's my go to place for glasses. I've been ordering glasses there for years. Highly recommend!
The only con was the case was detaching but a little bit of glue will do the trick.
My experience was fast and easy! Will not go anywhere else!
Bought some Maui Jim sunglasses, they are great, price was good. NOW my laptop screen is constantly and unrelently BLOCKED with LARGE adds for EZContacts. Over the top, Too Much. So anoying. Probably won't purchase from EZ again, just hoping your AI will will forget my contact info...
We sincerely apologize for the intrusive advertising you've encountered after your recent Maui Jim purchase. This is certainly not the experience we intend for our customers, and we understand your frustration.
We are actively investigating this issue as it is not reflective of our standard practices. We are committed to ensuring your privacy and a positive online experience.
Please contact us directly so we can address this immediately and prevent any recurrence.
Thank you for bringing this to our attention.
They causes me a very severe eye infection
I am beeing seeing by Scott Eye care Dr Ryan Cazares
Phone *******260
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at [email protected] and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
I found a pair of glasses, locally, that I fell in love with. The company did up a price for me to include my prescription and add one I wanted. With their 30% off lenses promotion, the total was north of $1,200.00! I could not even fathom paying that kind of money for glasses! My husband offered to pay for them and the answer was a clear NO! I was disappointed and got online that evening to see if I could get that exact pair for a price I could afford! Lo and behold, EZContacts had the frames at less than 1/2 off! I ordered them and my lenses for an amazing price. Total less than half as much as the local optical store wanted with their "sale" promotion!
Apparently, one of the sunglasses I ordered from EZC was discontinued. Which in and of itself is no big deal. However, I had to call several times over six weeks later to totally clarify our financial interaction completely. They never let me know via, email Snell mail, phone message, text message, et cetera. They just kept my money. If I had not kept up with the order I would never have gotten my money, That is simply unacceptable.
We sincerely apologize for the frustrating experience you had with your recent order and refund. It's unacceptable that you weren't notified about the discontinued sunglasses and that you had to repeatedly follow up to clarify the financial details and receive your refund. We also regret that our representative was not as helpful or courteous as they should have been, and that the refund process is taking an unacceptably long time.
This is not the standard of service we aim to provide, and we understand your disappointment. We are investigating why you weren't informed about the discontinued item, why your money was held without communication, and why the refund process has been so protracted. We are also addressing your feedback regarding the representative's demeanor.
We want to make this right. If you'd like to discuss this further, please contact us directly so we can look into this for you.
I ordered glasses two months ago. Still nothing. I wish I would've ordered from another company
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
You all never refunded me. I reached out multiple times and the item stated it had been returned to your warehouse. I then had to go through my credit card company.
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I ordered contacts at a great price & shipping was quick; customer service is on point. Thanks.
Reordering contacts takes about 15 seconds, once you have purchased them once before.
So i placed an order for eyeglasses, price was good on these designer Gucci frames. Was super excited. After about a week I noticed no updates on my order, so I reached out and discovered they were on backorder. OK, no biggie, they told me about a week or so. That time passes and fast forward it turned into 3 weeks... long story short I finally get the glasses and they look great, TX feels good, but the right lens is wiggling in the frame like it could pop out any moment. I wrote back saying I need these fixed, they agreed so I sent them back. I kid you not they just held on to them for a week and mailed them right back. PMO so bad. Would really have to give more thought to ever ordering from here again.
Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at [email protected].
We look forward to hearing from you shortly!
Having received an incorrect prescription we had to wait until they received it back, before they would ship the correct lens. We were charged an additional amount and the correct lens were shipped.
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at [email protected] and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Spent nearly a 3 months waiting for prescription glasses and when they finally arrived, I took then to my eye Dr who showed me how the glasses were all WRONG. I inputted the script correctly but received a utterly useless pair of 800 dollar glasses. That's what I get for not doing my research i guess. Should I mention that I attempted to cancel my order after 2 months of waiting and they denied my return? Fail.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected] so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support


Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected] so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.